What can I do if Windows 10 won’t recognize GoPro camera?

Matthew Adams
by Matthew Adams
Windows & Software Expert
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Windows 10 won’t recognize GoPro?

  1. Open the Hardware and Devices Troubleshooter
  2. Open the USB Troubleshooter for Windows 10
  3. Check the Camera is on and Includes an SD Card
  4. Connect the Camera to PC With an Alternative USB Cable
  5. Plug the Camera Into an Alternative USB Port
  6. Reinstall USB Controller Drivers
  7. Check the Camera’s Card Folder Title
  8. Transfer Photos to PC With a Micro SD Card Adapter

GoPro cameras are great for action photography. They are versatile cameras with various mounts that users can attach to things. GoPro users often utilize GoPro App to transfer recorded videos from their cameras to Windows 10 desktops.

However, Windows 10’s GoPro App for Desktop doesn’t always recognize a connected GoPro camera. Then the camera doesn’t appear in the app, and an error message might even pop up. These are a few resolutions that might fix GoPro App for Desktop when it doesn’t recognize a connected camera.

Solutions for fixing GoPro cameras that aren’t recognized

1. Open the Hardware and Devices Troubleshooter

First, open the Hardware and Devices troubleshooter in Windows 10. That troubleshooter can fix numerous issues for connected devices, such as GoPro cameras. Users can utilize that troubleshooter as follows.

  • Connect the GoPro camera with a PC.
  • Open Cortana by pressing the Type here to search button on the taskbar.
  • Input ‘troubleshoot’ in the search box and click Troubleshoot.

  • Select the Hardware and Devices troubleshooter listed in the Settings app, and press the Run the troubleshooter button.

  • Users can then select an Apply this Fix option to fix detected issues.

— RELATED: How to fix corrupted GoPro video files

2. Open the USB Troubleshooter for Windows 10

There’s also a Windows USB Troubleshooter that can come in handy for fixing GoPro camera USB connections. The troubleshooter isn’t included within Windows 10, but users can download the troubleshooter by clicking Download on its webpage.

Then open the troubleshooter from the download folder, and click the Next button to go through its suggested resolutions.

3. Check the Camera is on and Includes an SD Card

Note that the GoPro camera needs to be turned on when connected to PC for Windows 10 to recognize it. Furthermore, the camera needs to include an SD card. So check that the camera is on and isn’t missing its SD storage card.

4. Connect the Camera to PC With an Alternative USB Cable

It might be the case that you need another USB cable to connect the GoPro camera with. Try connecting the camera with an alternative USB cable if you have one. Note that users should see a GoPro logo appear on the camera display when it’s plugged into a laptop or desktop and turned on.

5. Plug the Camera Into an Alternative USB Port

It might be the case that the USB port isn’t working. To check if that’s so, plug the GoPro camera into another USB slot. The GoPro App for Desktop might then recognize the camera when it’s plugged into an alternative port.

6. Reinstall USB Controller Drivers

A “USB Device Not Recognized” notification might appear just above the system tray for some GoPro users who can’t transfer their photos. If so, USB controller drivers might be corrupted.

Users can fix the USB controllers by reinstalling them as follows.

  • Open Run with the Windows key + R keyboard shortcut.
  • To open Device Manager, enter ‘devmgmt.msc’ in Run and click OK.
  • Double-click Universal Serial Bus controllers to expand that category.

  • Right-click each of the USB controllers and select the Uninstall Device option.
  • Click Uninstall to confirm.

  • Then restart Windows to reinstall the drivers for the USB controllers.

— RELATED: 5 of the best high definition video recording software

7. Check the Camera’s Card Folder Title

GoPro users can’t transfer their photos with GoPro App for Desktop when they’ve edited the folder title on the camera’s SD storage card. The folder name for the camera’s SD storage card should be 100GOPRO. If it isn’t, users should change the folder name to 100GOPRO with a micro SD card adapter.

8. Transfer Photos to PC With a Micro SD Card Adapter

As an alternative to connecting a camera with PC, users can also transfer photos with a micro SD card adapter. Users can insert a SD storage camera into the adapter, and insert the adapter into an SD slot on the laptop or desktop. Then users can transfer photos between devices with the connected micro SD card adapter instead of camera.

A USB hub is another alternative device for transferring photos. There are numerous USB-C card reader devices that users can connect to laptops or desktops. Some of those hubs include slots for SD cards.

One, or more, of the above resolutions will probably ensure that GoPro App for Desktop recognizes your camera once more. Some of the resolutions in this post might also come in handy for fixing camera USB connections.

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