FIX: Windows 10 has WiFi but I can’t access the Internet

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting. When he's not tackling... Read more
Affiliate Disclosure
  • Even if you can see the WiFi icon on your Windows 10 taskbar, that doesn't guarantee Internet access.
  • If you see a yellow mark next to the Wi-Fi icon, you might have a problem with your router. Let's solve these issues using our guide below.
  • For any other problems with your hardware or software, bookmark our Tech Troubleshooting page for further reference.
  • Should you encounter any other network problems, you can rely on our Network & Internet Hub to find a solution.
How to fix Windows 10 has WiFi but I can't access the Internet
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If you have issues with your Internet connections in Windows 10 while connected to the WiFi, read this guide to find out why your Internet access isn’t working and what you can do to fix it.

Even though your WiFi icon shows up in your taskbar of the Windows 10 system, you can still have some issues with the Internet access.

What can I do if I have WiFi connection but no Internet access?

  1. Try a different browser
  2. Restart your Wi-Fi device
  3. Restart the Internet router
  4. Unplug/plug the cable
  5. Disconnect/reconnect to the Wi-Fi router
  6. Other Wi-Fi/Internet connection issues in Windows 10

1. Try a different browser

As this might be a problem with your browser, the first and easiest way of solving the issue would be to simply change your browser to a reliable one like Opera.

This awesome browser is less prone to such problems and errors and has a built-in ad blocker that will speed up the page loading.

And if you want to feel completely safe, use the built-in VPN service that will hide your identity even from your ISP while browsing.

Nowadays, the pandemy is forcing us to stay inside but you can still socialize with ease because you will find Instagram, WhatApp, and Facebook Messenger right on your sidebar.

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2. Restart your Wi-Fi device

  1. Click the WiFi icon found next to the clock in the taskbar. 
  2. Seeing an exclamation mark next to the WiFi icon means that you’re not connected to the internet.
  3. Turn off WiFi from your Windows 10 device.
  4. Reboot your PC.
  5. Enable the wifi adaptor and check your Internet connectivity.

3. Restart the router

  1. Power off the router.
  2. Wait for approximately one minute.
  3. Power up the router.
  4. Wait for the router to properly start.
  5. Try connecting your device to the WiFi connections and check your Internet access.

4. Unplug/plug the cable

  1. Unplug the Ethernet cable (the internet cable) from the router and plug it directly into your device.
  2. If the Internet is not working with a direct cable connection then you will need to contact your Internet Service Provider to troubleshoot the problem.
  3. If your Internet access is working after you plugged in the cable directly then it is most likely an issue with your router.

Note: If it is an issue with your router install it again by following the instructions on the CD that came with it when you bought it.

5. Disconnect/reconnect to the Wi-Fi router

  1. Disconnect from the router.
  2. Connect again to the wifi router by entering your password and account.
  3. Check to see if your Internet access is working properly

Other Wi-Fi/Internet connection issues in Windows 10

This is not the only problem that may occur while trying to connect to the Internet via Wi-Fi.

If you have other connection problems, we recommend you to check the list we have prepared for you. Here are the most common issues:

If you have any more similar problems or suggestions, don’t hesitate to share your thoughts in the Comments section below.


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