FIX: Microsoft Store app stuck on starting download

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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Affiliate Disclosure

  • There aren't many things you could want that the Microsoft Store cannot provide. Formerly known as Windows Store, the digital distribution platform owned by Microsoft covers anything from popular movies and TV shows to the latest console games, apps, digital music and videos.
  • As anything Windows related, it is generally a great feature to have. Nevertheless, issues can occasionnally happen so make sure to check for troubleshooting steps and fix tips in our section dedicated to Microsoft Store errors.
  • For instance, you might be facing Microsoft Store app stuck on starting download. If you already tried to reset the Store cache and there is no improvement, feel free to explore our solutions below and see what works for you.
  • Eager to know more about Windows 10 errors and how to solve them? Find out everything there is to know in our dedicated section.

The Microsoft Store, just as everything Windows 10, occasionally oscillates between fluent workflow and a sudden problem that reduces system usability and makes you want to cry.

The bug we’re referring to today causes apps to get stuck while downloading from the Microsoft Store.

Namely, it seems that the issue affects all apps and that it was resolved with updates but it’s still present with isolated users. Nonetheless, if you’re in that group, make sure to check the enlisted solutions and address the issue.

How to fix Microsoft Store app stuck on download in Windows 10?

  1. Run the Windows Troubleshooter
  2. Reset Store’s cache
  3. Sign out/ Sign in with the Microsoft account
  4. Check time, date and region settings
  5. Re-register the Microsoft Store
  6. Run SFC scan
  7. Restart Windows update

1) Run the Windows Troubleshooter

When Windows internal issues occur, the first advised step is to turn to Windows Troubleshooting tools. Since Microsoft Store is an essential and unremovable part of Windows 10, the specialized troubleshooting tool should help you in resolving this problem.

Once you run the troubleshooter, it should restart related services, resolve the app stuck, and you’ll be able to continue with downloading.

If you’re not sure how to do it, make sure to follow the instructions below:

  1. Press Windows key + I to open Settings.
  2. Open Update & security.
  3. Choose Troubleshoot from the left pane.
  4. Scroll to the bottom and highlight Store Apps Troubleshooter.
  5. Click on the Run this troubleshooter and follow the further instructions.windows store app download stuck

Once the pre-installed troubleshooting tool finishes scanning, your pending downloads should proceed with downloading. On the other hand, if you’re still stuck, make sure to continue with the steps below.

If you’re having trouble with the troubleshooter itself, here’s how to have it up and running in no time.

2) Reset Store’s cache

As you might know, the Microsoft Store is quite similar to other third-party apps in Windows 10 platform. One of the main differences is that you can’t reinstall or repair it as you would do with other apps.

Nonetheless, for the sake of troubleshooting possible issues, Microsoft developers implemented one command that enables you to restart the Store and clean its cache.

By doing so, you’ll, hopefully, resolve the issue at hand. If you’re not sure how to run this tool in the elevated Command Prompt line, follow the steps below:

  1. In the Windows Search bar, type CMD.
  2. Right-click on Command Prompt and choose to Run as administrator.
  3. In the command line, type the following command and press Enter:
    • wsreset.exe
  4. The procedure is swift and you can immediately close Command Prompt and start the Microsoft Store again.windows store app download stuck

Unable to run Command Prompt as administrator on Windows 10? Check out this step-by-step guide.

As a quick reminder, if you don’t clean your Store cache regularly, Microsoft Store won’t open smoothly. Do check this complete troubleshooting guide to fix the problem for good.

3) Sign out/ Sign in with Microsoft account

Some users stated that the problem with forever-pending apps in the Microsoft Store ended after they signed out and then signed in again with their Microsoft account.

Is it a bug or something else, we can’t be sure. However, it’s an obvious workaround, so make sure to give it a try.

Follow the instructions below to log out and sign in again in the Microsoft Store:

  1. Open the Store.
  2. Click on your Profile icon in the upper right corner.
  3. Click again on the active account and choose Sign Out.windows store app download stuck
  4. Close the Microsoft Store and start it again.
  5. Click on the blank icon and select Sign In.windows store app download stuck
  6. Enter your credentials and look for improvements.

4) Check time, date and region settings

Time, date and region are frequently overlooked, even though they play an important role in the Microsoft Store  Your task here is t0 make sure that:

  • Time and Date are properly set.
  • Your country and region are set to the United States.

In order to confirm both, follow the instructions below and we’ll be golden:

  1. Press Windows key + I to summon the Settings app.
  2. Open Time & language section.
  3. Select Date & time from the left pane.
  4. Enable the Set time automatically feature.
  5. Enable the Select time zone automatically feature.windows store app download stuck
  6. Now, choose Region & language from the same pane.
  7. Change Country or region to United States.windows store app download stuck
  8. Close Settings and look for changes in the Store.

5) Re-register the Microsoft Store

The re-registration of the Microsoft Store is analog to the reinstallation of any third-party app. With this procedure, you’ll be able to start from scratch, and this time, hopefully without download issues.

Additionally, re-registering won’t affect installed apps or their individual settings, so you won’t need to worry about that.

Follow the instructions below to re-register the Microsoft Store with PowerShell:

  • Right-click on the Start button and open PowerShell (Admin).
  • In the command line, copy-paste (or type) the following command and press Enter:

"& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"windows store error 0x87AFo81

  • Restart your computer and look for changes in the Microsoft Store.

We reckon that this is the final solution in regards to the Microsoft Store and your problem with download stuck should be long gone.

However, sometimes the problem is hidden in the bigger picture, or in this case – in a system error. For that reason, make sure to check the final two steps and address the issue with either system file corruption or Windows Update services.

6) Run SFC scan

When it comes to system error troubleshooting, the best-suited tool for the job is System File Checker. There are a dozen different reasons why a particular system file gets corrupted.

And a dozen more negative effects corrupted or incomplete system files can have on the system behavior.

Luckily, SFC is a built-in tool that runs via elevated Command Prompt and you can employ it by following the steps below:

  1. In the Search bar, type CMD, right-click on Command Prompt and Run it as administrator.
  2. Type the following command in the command line and press Enter:
    • sfc /scannow
  3. The SFC utility tool will scan for system errors and resolve them accordingly.

7) Restart Windows update services

Finally, if none of the previously recommended solutions got you going, there’s still one final solution. This is a usual workaround used in Windows Update issues.

Since this problem might as well be closely related to updating features, it should help you address the downloading problem, too.

Follow the instructions below and you should be able to resolve your problem:

  1. Type services.msc in the Search Bar and open Services.
  2. Navigate to the Windows Update service, right-click on it and click Stop.windows store app download stuck
  3. Now, navigate to C:Windows and locate SoftwareDistribution folder.
  4. Right-click on it and rename it to SoftwareDistributionOLD or any other name.
  5. Now, get back to Services and start the Windows Update service again.
  6. Get back to the Store and look for changes.

FAQ: Learn more about Microsoft Store

  • Can I download the Microsoft Store app?

The Microsoft Store app is already a built-in Windows feature. All you need to do to access it is go to the Start button, and select Microsoft Store from the apps list or just type in Microsoft Store.

  • Can I reset the Microsoft Store app?

Open Settings -> System -> Apps & features and select the Microsoft Store app. Then, click the Advanced options link and hit the Reset button. For any issues with the Store, here’s a complete troubleshooting guide.

  • Is Microsoft Store free?

Microsoft Store (formerly known as Windows Store) is a digital distribution platform owned by Microsoft. While some content may be available for free, it generally sells software and hardware from partners.

That should do it. We certainly hope this article was informative and helpful. In addition, if you have questions or suggestions, make sure to tell us in the comments section below.

Editor’s Note: This post was originally published in September 2017 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

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