SOLVED: Xbox error 0x800c000b prevents user from signing in

Aleksandar Ognjanovic By: Aleksandar Ognjanovic
3 minute read
xbox error code 0x800c000b

Home » Fix » SOLVED: Xbox error 0x800c000b prevents user from signing in

Xbox error codes come in numbers but rarely occur. However, when they do, there’s only so much you can do to fix them. In this case, users were unable to sign into their account, use Xbox Party or other similar online modes. They were met with the error code “0x800c000b”.

If you’re affected by this error, make sure to check the steps we provided below.

How to fix Xbox Sign In error 0x800c000b

  1. Check Xbox Live services status report
  2. Power cycle the console
  3. Check the connection

1: Check Xbox Live services status report

First, make sure that Xbox Live Services are up and running. Due to maintenance or a temporary server error, the services might be down and thus you’ll be unable to access your Xbox Live account or use the online-based features. Also, this is the most common reason why the sign-in errors occur in the first place.

You can see the Xbox Live Services Status Report, here.

2: Power cycle the console

Most of the problems with any Xbox console, starting with Xbox to Xbox One, are resolved with the simple reboot. Hard reset or power cycle of the console usually fixes all kinds of system halts. There are rarely some complex reasons behind the sign-in error like this one, so resetting the console should help in most occasions.

Follow these steps to Power Cycle the console:

  1. Press and hold the Power button for 10 seconds or so.
  2. Wait until the console shuts down.
  3. After a minute, turn on the console again and look for changes.

3: Check the connection

Finally, the only thing which should concern you is the stable connection. That’s, beside some penalties and unregulated fees, the only reason why you can’t sign into your account. There are a few possible reasons why your network might fail you, so we offer some troubleshooting steps which should help you address this.

Here’s what you need to check:

  • Make sure you use a wired connection instead of wireless.
  • Reset router.
  • Disable the router’s firewall and UPnP.
  • Run diagnostics
  1. Press the Xbox button to open the guide.
  2. Choose Settings.
  3. Tap All Settings.
  4. Choose Network.
  5. Select Network settings.
  6. Select “Test network connection“.
  • Set a static IP address
  1. Open Settings and then All Settings.
  2. Choose Network.
  3. Open Network settings > Advanced settings.
  4. Write down your IP and DNS values (IP, Subnet mask, and Gateway).
  5. Under the Advanced settings, open IP settings.
  6. Select Manual.
  7. Once here, open DNS and write down DNS input.
  8. Enter the values you wrote and confirm changes in the Advanced settings.
  9. Restart Xbox

And, on that note, we can conclude this article. In case you have any questions or suggestions, feel free to tell us in the comments section below.



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