Amazon Fire TV isn’t playing content in 4K? Here’s a fix

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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amazon fire tv not in 4k

Many users reported that Amazon Fire TV content isn’t in 4K resolution. This can be a problem, especially if you want to enjoy 4K content, but in today’s article, we’ll show you how to fix that.

What to if Amazon Fire TV doesn’t work with 4K?

1. Make sure that you meet hardware requirements

hardware requirements amazon fire tv not in 4k

If your TV supports 4K content, you should automatically see the 4K Ultra HD section on your device.

Here are some requirements for 4K content:

  • Internet connection of at least 15Mbps
  • Ultra HD TV with HDMI port and support for HDCP 2.2 content protection standard

To check if your TV supports HDCP 2.2 standard, do the following from the Fire TV menu:

  1. Go to Settings > Display & Sounds > Display.
  2. Head over to the Video Resolution
  3. Set your video resolution to Auto. You should now see a notification saying if HDCP 2.2 standard is supported.

Note: Not all ports on your TV may support HDCP 2.2 standard. If you want to watch 4K content, be sure to connect Amazon Fire TV to a port that is labeled as Mobile High-Definition Link (MHL), HDCP 2.2, UHD, or 4K.


2. Make sure that your TV supports 2160p 60Hz video playback

2160p 60Hz playback amazon fire tv not in 4k

Some older TV models might not support 2160p 60Hz video playback, and that can cause this issue to appear.

Some applications require support for 2160p 60Hz playback, and if your TV doesn’t support it, the video quality will automatically switch to 1080p. To check if your TV supports 2160p 60Hz playback, be sure to check the instruction manual.


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3. Toggle Ultra HD Deep Color option on your TV

ultra HD deep color amazon fire tv not in 4k

If UHD isn’t working on your Amazon Fire TV, try turning off Ultra HD Deep Color from your TV settings.

Once you disable it, wait for a few moments and turn it back again, and check if 4K video is working.


4. Use the hidden resolution options to select 4K resolution

hidden resolution enable amazon fire tv not in 4k

  1. Press and hold Back + Reverse + Right + Select buttons on your remote for 10 seconds. On the Fire OS 5, this combination is changed to Reverse + Up.
  2. Your device will start cycling through various resolutions.
  3. Once you see 4K resolution on your screen, press Select on the remote to select it.

This will change the native resolution to 4K, and 4K content should play without any problems. Bear in mind that enabling this option might make your menus a bit sluggish.

There you go, several quick and easy solutions that can help you if Amazon Fire TV won’t play 4K video. If you found our solutions helpful, let us know in the comments section below.

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