FIX: Cannot Install Bluetooth Driver Error Code 28

by Ivan Jenic

Author

October 12, 2018

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How do I fix error code 28?

Run the Hardware and Update Troubleshooter
Run the Update Troubleshooter
Run the Bluetooth troubleshooter
Contact manufacturer support
Update your Bluetooth driver

After installing a new operating system, especially if it’s a new Windows 10 Technical Preview build, you might face problems with drivers for some of your devices. Some users complained that they’re unable to install the Bluetooth driver on their laptops, due to Bluetooth driver error code 28.

The drivers for this device are not installed: Bluetooth error 28

Error Code 28 tells you that a driver for a particular device isn’t installed or it can’t be installed for some reason. Besides other drivers, this error code also applies to Bluetooth device of your computer. So, we prepared a couple of workarounds which, I hope, will help you to fix this error, and you’ll be able install the Bluetooth driver on your laptop.

Solution 1: Run the Hardware and Devices Troubleshooter

You can run Hardware and Devices Troubleshooter to see if something’s wrong with your Bluetooth device. If Windows finds some errors, it will provide you with appropriate solution. Here’s what you need to do to run Hardware and Devices Troubleshooter:

Go to Search, type troubleshoot, and open Troubleshooting
Click on Hardware and Sound, and click on Hardware and Devices
Let the wizard scan your devices for errors

Solution 2: Run the Update Troubleshooter

If everything is okay with your Bluetooth device, you can run an Update Troubleshooter. This step especially applies to users of Windows 10 TP who have problems with their Bluetooth driver.

Microsoft delivers new drivers through Update almost every day, and if your Update service doesn’t work properly, you’ll be unable to receive a driver update for your Bluetooth device.

To open Updates Troubleshooter, open Windows Troubleshooter (as shown in step 1 above), and click on Fix problems with Windows Update, under System and Security.

On newer Windows 10 versions, you can launch both these troubleshooter from the Settings page. Go to Settings > Update & Security > Troubleshoot and simply launch the tools.

Solution 3: Run the Bluetooth troubleshooter

Since error 28 is a Bluetooth-specific error code, you can also run the Bluetooth troubleshooter, as shown in the screenshot below.

Solution 4: Contact manufacturer support

Laptop manufacturers usually provide all need support to their users. So, go to your laptop’s manufacturer website and search for a Bluetooth driver. You can also contact their support service, and I’m sure they’ll give you any needed assistance.

While I was searching for solutions of this problem, I noticed one interesting thing. Some laptops have only one button for turning on both WiFi and Bluetooth, so if this is the case with your laptop, press that button a couple of times and your Bluetooth should activate, letting Windows to install drivers normally.

Solution 5: Update your Bluetooth driver

Many users confirmed that updating their Bluetooth drivers fixes this issue. Here are the steps to follow:

Open Device Manager > select Bluetooth drivers
Right-click on the driver > select Uninstall
Now, go to View > Check for hardware changes to install the latest Bluetooth drivers.

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Editor’s Note: This post was originally published in June 2015 and has been since updated for freshness, and accuracy.