Fix: Something went wrong in Outlook [Full Guide]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • There are a couple of top choices for personal email service, one of them coming from Microsoft: Outlook.
  • Errors might occur when trying to access the web service.
  • The topic is extensively covered in our Email Hub that you can visit.
  • Click here for our Outlook section for more articles on this topic.

If you’re using Microsoft’s Outlook as your main email service, there’s a big chance you’ve encountered a lot of error messages or bugs.

This time, we’re going to talk about an annoying Something went wrong and we can’t sign you in right now Outlook error message that prevents users from signing in normally.

Various factors can cause this error message, like a corrupted file in the browser, or errors in Microsoft’s servers. So, here are a couple of solutions for this problem, based on a cause of the error message.

The Something went wrong and we can’t sign you in right now error can appear while trying to access Outlook.

Speaking of issues, here are some similar issues reported by users:

  • Hotmail, Outlook something went wrong – This problem can occur while trying to access Hotmail or Outlook, and it’s usually related to your browser. To fix the problem, clear your cache and check if the issue is still there.
  • Can’t login to Outlook email – If you can’t login to Outlook email, you might want to try using a desktop email client. Windows already has a built-in email client, but there are also many other great email clients as well.
  • Something went wrong Outlook 365 – This issue can also occur with Outlook 365, but you should be able to fix the problem using one of our solutions.
  • Can’t sign into my Hotmail account – Many users reported that they are unable to sign in to their Hotmail app. To fix the problem, be sure to check your antivirus and make sure that Hotmail isn’t blocked.
  • Can’t log into Outlook web app – If you’re unable to access Outlook web app, the issue might be your browser. Several users reported that reinstalling their browser fixed the issue, so you might want to try that.
  • Outlook something went wrong and your search couldn’t be completed – This issue is usually caused by Internet connectivity problems and timeouts.
  • Something went wrong and Outlook couldn’t set up your account – This issue is something users encounter when trying to add or create an account in Outlook.

How do I fix the Something went wrong Outlook error?

1. Consider using a third-party alternative

Even though the Mail app in Windows 10 works great, for the most part, there are certain advanced features missing. If you’re an advanced email user, perhaps you should try Mailbird – Winner of Most Popular Mail Alternative 2020.

This award-winning email client is not just that, an email client, but acts as a central hub for all of your email addresses.

This makes managing sent and received emails far easier, all from within a single window.

More so, the app is incredibly customizable, so arranging it to fit anybody’s taste will be easy.

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2. Clear browser cache, cookies, and Internet history

  1. Click the Menu icon in the top right corner and choose Settings.
    Outlook something went wrong
  2. Scroll all the way down and click on Advanced.
    Hotmail something went wrong
  3. Now locate Clear browsing data option and click it.
    Can't login to Outlook email
  4. Set Time range to All Time and check all options. Now click Clear data button.
    Something went wrong Outlook 365

If something’s wrong with your browsers, like some corrupted file or something, there’s a chance you won’t be able to log into your Outlook account. So, before you try anything else, just clear browsing data on your current browser, and you should be able to connect.

In most cases, the problem is related to your cache, and in order to fix it, it’s advised to clear the cache in your browser.  After clearing the cache, try to login to the Outlook web app and check if the problem is resolved.


3. Check your antivirus

If you can’t access Outlook due to Something went wrong and we can’t sign you in right now message, the problem might be your antivirus. To fix the problem, be sure to check your antivirus settings and make sure that Outlook and similar websites aren’t blocked.

If everything is in order in terms of settings, disable your antivirus and check if that helps. In case the problem is still there, you might have to remove your antivirus software completely.

Once you remove the antivirus, restart your PC and check if the issue is still there. If the problem doesn’t reappear, you should consider switching to a different antivirus.

There are many great antivirus tools on the market, but if you want an antivirus that offers great protection that won’t interfere with your system, you should definitely consider BullGuard.

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4. Check if Microsoft’s servers are down

In case you’re not able to connect from any browser, something’s probably wrong with Microsoft’s servers.

If Microsoft’s servers are down, there’s basically nothing you can do to connect to your Outlook account, but to wait for Microsoft to get servers back online.microsoft servers health

To check if Microsoft’s servers are down, go to this link. This is official Microsoft’s server status checker, and it shows whether Outlook and Office 365 servers are online or not.


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5. Make sure that cookies for Outlook and Microsoft are enabled

  1. Click the Menu button in the top right corner and choose Settings from the menu.
  2. Scroll all the way down and click Advanced to reveal the advanced settings. Select Content settings.
    Can't log into Outlook web app
  3. Select Popups from the menu.
    Outlook something went wrong
  4. In the Allow section click the Add button. Now add both Microsoft and Outlook URLs to the list.
    Can't login to Outlook email

Many websites rely on cookies in order to work properly, and if you blocked cookies from Microsoft or Outlook, you might encounter certain issues.

Users reported that they fixed Something went wrong and we can’t sign you in right now message simply by making a few changes in their browser.

After allowing pop-ups from these two websites, the issue should be resolved and you’ll be able to access Outlook once again.


6. Update your browser

  1. Click the Menu icon in the top right corner.
  2. Choose Help > About Google Chrome.
    Something went wrong Outlook 365
  3. A new tab will open and the browser will check for available updates.
    Can't sign into my Hotmail account

According to users, sometimes this issue can occur if your browser is out of date. If you’re getting Something went wrong and we can’t sign you in right now message, you can try updating your browser and check if that helps.

For the most part, your browser will check for updates automatically. If any updates are available, they will be installed automatically. Once your browser is up to date, the problem should be resolved.

In addition to updating your browser, you might want to try installing the Beta or the Canary version. The Beta version offers new updates, but it’s not fully stable, so you might encounter different problems with it once in a while.

On the other hand, the Canary version offers the latest updates, but it’s less stable than the Beta version, so keep that in mind.


7. Reinstall your browser

If you keep getting Something went wrong and we can’t sign you in right now message while trying to access Outlook web app, there might be an issue with your browser. Users reported this problem in Firefox, and after reinstalling it, the problem was completely resolved.

Keep in mind that this problem isn’t related only to Firefox, and it can appear in any other browser. If you experience this error in your browser, it’s advised to reinstall it and check if that helps.

There are several ways to reinstall the application, and while the usual method might work for most users, sometimes it’s necessary to remove all files and registry entries related to your browser. Any leftover files from your browser might cause this issue to reappear, therefore it’s advised to completely remove your browser.

There are several ways to do that, but the simplest one is by using an uninstaller software. Uninstaller software is a special application that will remove all files and registry entries related to the application you’re trying to remove. As a result, the application will be completely removed and it won’t interfere with your system.

There are many great uninstaller applications on the market, but one of the best is Revo Uninstaller, so be sure to try it out. Once you remove your browser using this application and install it again, the problem will be completely resolved.


8. Try using a different browser

If you can’t access Outlook in your web browser due to Something went wrong and we can’t sign you in right now message, maybe you should consider using a different web browser.

If this problem appears in your current browser, switch to another web browser and check if that solves the issues.

We hope this article helped you to solve the Something went wrong and we can’t sign you in right now Outlook error and that you’re now able to connect to your Outlook account without any problems.

In case you have any comments or questions, just write them down below.


Editor’s Note: This post was originally published in April 2020 and has been since completely revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.