Fix: “Connection failed with error 868” in Windows 10

Milan Stanojevic avatar. By: Milan Stanojevic
7 minute read

Home » Fix: “Connection failed with error 868” in Windows 10

Privacy online is rather important and the best way to protect it is to use a VPN. Although VPN tools are great when it comes to privacy protection, they still have some issues. Windows 10 users reported Connection failed with error 868 message, and today we’re going to show you how to fix that problem.

How to fix “Connection failed with error 868” message in Windows 10?

Table of contents:

  1. Check if anything is blocking your VPN
  2. Check if the server address is correct
  3. Run netsh command
  4. Update Network drivers
  5. Restart your PC
  6. Restart RasMan
  7. Remove proxy settings
  8. Try switching to a different network
  9. Switch your router

Fix – “Connection failed with error 868”

Solution 1 – Check if anything is blocking your VPN

Your security software, firewall and even router can affect VPN and cause this error to appear. If you’re getting Connection failed with error 868 message, we advise you to check if your firewall or security software is interfering with VPN. Sometimes those tools can block the necessary ports and prevent the VPN from running. If the issue still persists, you might want to temporarily disable your antivirus and firewall and check if that solves the problem. To temporarily stop Windows Firewall, do the following:

  1. Press Windows Key + S and enter firewall. Choose Windows Firewall from the list.
  2. When Windows Firewall opens, in the left pane choose Turn Windows Firewall on or off.
  3. Select Turn off Windows Firewall (not recommended) for both Public network and Private network settings. Click OK to save changes.

In addition to your security software, your router can also cause problems with VPN. If that’s the case, we advise you to check your router’s configuration and see if there’s any interference with your VPN.

Solution 2 – Check if the server address is correct

In order to use a VPN connection, you need to configure it properly. This means that your username and password have to be correct as well as the server address.

Server address is the common problem, and if you’re having Connection failed with error 868 message, be you need to check if your VPN is properly configured. To do that on Windows 10, follow these steps:

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, go to Network & Internet section. Now navigate to the VPN tab from the menu on the left.
  3. Select your VPN connection and click the Advanced options button. You’ll now see some basic information regarding your connection. Click the Edit button.
  4. Make sure that your username and password are correct. In addition, be sure to check if your server address is correct. Some servers require the address to be in proper format, so be sure to check that. For example, sometimes you need to have three letters in front of the server address in order for your VPN to work properly. Those three letters represent the country, so your server address should look like this: gbr.thisismyvpn.com. To configure your VPN properly, we highly recommend that you check its manual.

In addition to checking the address, some users are recommending to use the VPN’s IP address instead of the hostname, so feel free to try that as well.

Solution 3 – Run netsh command

Your network configuration can cause Connection failed with error 868 message to appear, and in order to fix it, you need to reset it. To do this, you need to use Command Prompt and netsh command. This is rather simple, and you can do it by following these steps:

  1. Press Windows Key + X to open Win + X menu and choose Command Prompt (Admin) from the menu.
  2. When Command Prompt opens, enter the following commands:
    • ipconfig /flushdns
    • ipconfig /registerdns
    • ipconfig /release
    • ipconfig /renew
    • netsh winsock reset
  3. Wait for the command to finish and then close Command Prompt.

After running these commands the problem should be completely fixed. Some users are also suggesting to use netsh int ip reset command, so be sure to try it.

Solution 4 – Update Network drivers

The next thing we’re going to try is updating your network drivers. Here’s how to do that:

  1. Go to Search, type devicemngr, and open the Device Manager.
  2. Expand Network adapters, and find your router.
  3. Right-click your router and go to Update driver. 
  4. Follow further on-screen instructions and finish installing drivers.
  5. Restart your computer.

Update drivers automatically

If you don’t want the hassle of searching for drivers on your own, you can use a tool that will do this for you automatically. Of course, as you’re not able to connect to the internet at the moment, this tool won’t be useful. However, once you get online, it will help you to keep all your drivers up to date, so you won’t be in this situation anymore.

Tweakbit’s Driver Updater (approved by Microsoft and Norton Antivirus) will help you update drivers automatically and prevent PC damage caused by installing the wrong driver versions. After several tests, our team concluded that this is the best-automatized solution.

Here is a quick guide on how to use it:

  1. Download and install TweakBit Driver Updaterdriver updater starting window
  2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
    scanning proccess of Tweakbit driver updater
  3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
    Automatically Update complete
    Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Solution 5 – Restart your PC

This is just a temporary workaround but it might fix the problem for you. Users claim that you can temporarily fix Connection failed with error 868 message simply by restarting your PC. After your PC restarts, VPN should work without any problems. Bear in mind that this isn’t a permanent solution, so expect the problem to appear again.

Solution 6 – Restart RasMan

This is another workaround that might help you with Connection failed with error 868 message. To perform this solution, you need to start Command Prompt as administrator by following these steps:

  1. Press Windows Key + X and choose Command Prompt (Admin) from the menu.
  2. When Command Prompt opens, enter the following commands:
    • net stop RasMan
    • net start RasMan
  3. Once the commands are executed, close Command Prompt and check if the issue is resolved.

Few users are also suggesting to use rasdial command in Command Prompt to fix this problem. To do that, you need to open Command Prompt as administrator and enter rasdial “Name of your VPN connectionYourUsername YourPassword. We have to mention that these aren’t permanent solutions, but at least you’ll be able to use VPN temporarily after running one of these commands.

Solution 7 – Remove proxy settings

If you’re getting Connection failed with error 868 message while using VPN, you might want to try removing proxy settings. Sometimes proxy settings can interfere with VPN and cause this and many other issues to appear, but you can fix this problem by following these steps:

  1. Press Windows Key + S and enter internet options. Select Internet Options from the menu.
  2. When Internet Properties window opens, go to the Connections tab. Click the LAN settings button.
  3. Uncheck Use automatic configuration script and Use a proxy server for your LAN options.
  4. Click OK to save changes.

Alternatively, you can disable proxy by using the Settings app. To do that, follow these steps:

  1. Press Windows Key + I to open the Settings app.
  2. Navigate to Network & Internet section and select Proxy from the menu on the left.
  3. Now make sure that Use setup script and Use a proxy server options are disabled.

Solution 8 – Try switching to a different network

Sometimes Connection failed with error 868 can be caused by your network. If that’s the case, we advise you to try accessing the VPN from a different computer or a different network. If the problem doesn’t appear on a different network, it means that there’s a problem with your network configuration or with your ISP. To fix the problem, we advise you to contact your network administrator and check network configuration. If everything is in order, you might have to contact your ISP. In some cases this problem can be related to your VPN provider, so you might need to contact it in order to fix it.

Solution 9 – Switch your router

According to users, your router can also cause Connection failed with error 868 message to appear. Users reported some issues with Asus router, but after switching to Netgear router and forwarding the necessary ports, the issue was completely resolved.

Connection failed with error 868 message can cause problems and prevent you from using your VPN. Although this is an annoying error, we hope that you solved it by using one of our solutions.

Solution 10 – Change your VPN

This error may occur even when you are using a VPN tool, especially a free VPN that is not so well-supported as the big VPN tools. In this case, we recommend you to switch to CyberGhost VPN. This is a highly reliable tool which is well-optimized by its developers.

It offers a wide range of useful features as protecting your Wi-Fi, giving you access to geo-restricted web resources, encrypting your traffic data and opening the access to a lot of popular streaming services and websites. We strongly recommend you to try it and to be careful while using free VPN services.

Editor’s Note: This post was originally published in February 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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