Error 0x80070002: Windows Update error [FIXED]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Error 0x80070002 is usually caused either corrupt apps or issues with Windows updates – some files are missing despite the update having been downloaded and extracted properly.
  • The first step is to stop the Windows Update Service. In order to do this, you need administrator privileges. If you already have this, log on then follow the instructions in our guide below.
  • Update errors are troublesome but they can be fixed eventually. Get some hints from our Troubleshooting Windows Update section on how to fix them.
  • There's no need to learn how to fix all the Windows 10 errors. All you have to do is to check our Windows 10 Hub and you'll find all the solutions there. 
how to fix Windows Update error 0x80070002

Ever got an error message that says: error 0x80070002 Well this is embarrassing, we can’t find the app on your computer? Let’s quickly see why this error occurs and how to fix it now!

Error 0x80070002 is usually caused either by:

  • Corrupt apps
  • Issues with Windows updates – some files are missing despite the update having been downloaded and extracted properly. You may notice a red X sign next to the failed Windows Update.

How can I fix Windows Update error 0x80070002?

1. Stop Windows Update Service

In order to do this, you need administrator privileges. If you already have this, log on then do the following:

  • Right-click Start
  • Select Control Panel
  • Type Administrative Tools in the search box of the Control panel box
  • Click Services
  • Insert password or give permissions if prompted to do so
  • Click the Name column heading
  • Sort names in reverse order
  • Find Windows Update service
  • Right click on it
  • Click Stop

Windows Update


Fix any Windows update issues with these great tools!


2. Delete temporary update files in Software Distribution folder

  • Open File Explorer
  • Open drive C where Windows is installed
  • Click on the Windows folder
  • Open Software Distribution folder
  • Click the DataStore folder to open it
  • Delete everything in the DataStore folder
  • Insert password or give permissions if prompted to do so
  • Click Back
  • In the Software Distribution folder, click Download folder to open it then delete all its contents
  • Insert password or give permissions if prompted to do so

3. Restart Windows Update service

This step also requires admin privileges, so log in if you have this, then do the following:

  • Right-click Start
  • Select Control Panel
  • Type Administrative Tools in the search box of the Control panel box
  • Click Services
  • Insert password or give permissions if prompted to do so
  • Click the Name column heading
  • Sort names in reverse order
  • Find Windows Update service
  • Right click on it
  • Click Start
  • Close Services window and Administrative Tools window

4. Check the updates installed on the computer

When you delete temporary update files, it helps solve error 0x80070002 problem but also deletes history in Windows Update.

However, you can still view the updates installed on your computer.

Here’s how to do this:

  • Right-click Start
  • Select Control Panel
  • Click Programs
  • Under Programs and Features, click View Installed Updates

5. Use DISM or System Update Readiness Tool

If the error 0x80070002 issue persists even after performing steps 1-4 above, use the DISM tool, or Deployment Image Servicing and Management tool.

You can also use the System Update Readiness tool to fix Windows Update corruption errors.

Now, if the quick solutions listed above didn’t fix the problem, proceed with the following methods.

FAQ: Read more about the error 0x80070002

  • What is error 0x80070002?
The error code 0x80070002 comes as a Windows Update error and the message: Well this is embarrassing, we can’t find the app on your computer
  • How do I fix error 0x80070002?

Checking the date and time settings may solve the problem quickly. Also, check if your time zone and region are correct. If the problem persists, read our full fix.

  • How do I fix a Windows 10 update error?

The first thing to do in a situation like that is to run the Troubleshooter in Windows. If you have the error code, visit our Windows 10 Update Errors troubleshooter for a solution.

Editor’s Note: This article continues on the next page. Need more guides? Visit our dedicated Windows 10 errors Hub.

Editor's Note: This article was originally published in October 2017 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.
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