Error 0x80070002: Windows Update error [Fixed]

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • Error 0x80070002 is usually caused by either corrupt apps or problems with Windows updates.
  • The first step is to temporarily disable your antivirus security software.
  • Delete the temporary update files from the Software Distribution folder.
  • Stop the Windows Update Service by following our step-by-step guide below.
how to fix Windows Update error 0x80070002
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Ever got an error message that says: error 0x80070002 Well this is embarrassing, we can’t find the app on your computer? Let’s quickly see why this error occurs and how to fix it now!

Error 0x80070002 is usually caused either by:

  • Corrupt apps
  • Issues with Windows updates – some files are missing despite the update having been downloaded and extracted properly. You may notice a red X sign next to the failed Windows Update.

How can I fix Windows Update error 0x80070002?


  1. Stop Windows Update Service
  2. Delete temporary update files in Software Distribution folder
  3. Restart Windows Update Service
  4. Check which updates are installed
  5. Use DISM or System Update Readiness Tool
  6. Run the App Troubleshooter
  7. Perform a clean boot
  8. Temporarily disable your antivirus security software
  9. Disable proxy connection
  10. Sign in with Local Account
  11. Run SFC (System File Checker) Scan

1. Stop Windows Update Service

In order to do this, you need administrator privileges. If you already have this, log on then do the following:

  • Right-click Start
  • Select Control Panel
  • Type Administrative Tools in the search box of the Control panel box
  • Click Services
  • Insert password or give permissions if prompted to do so
  • Click the Name column heading
  • Sort names in reverse order
  • Find Windows Update service
  • Right click on it
  • Click Stop
Windows Update

2. Delete temporary update files in Software Distribution folder

  • Open File Explorer
  • Open drive C where Windows is installed
  • Click on the Windows folder
  • Open Software Distribution folder
  • Click the DataStore folder to open it
  • Delete everything in the DataStore folder
  • Insert password or give permissions if prompted to do so
  • Click Back
  • In the Software Distribution folder, click Download folder to open it then delete all its contents
  • Insert password or give permissions if prompted to do so

3. Restart Windows Update service

This step also requires admin privileges, so log in if you have this, then do the following:

  • Right-click Start
  • Select Control Panel
  • Type Administrative Tools in the search box of the Control panel box
  • Click Services
  • Insert password or give permissions if prompted to do so
  • Click the Name column heading
  • Sort names in reverse order
  • Find Windows Update service
  • Right click on it
  • Click Start
  • Close Services window and Administrative Tools window

4. Check the updates installed on the computer

When you delete temporary update files, it helps solve error 0x80070002 problem but also deletes history in Windows Update.

However, you can still view the updates installed on your computer.

Here’s how to do this:

  • Right-click Start
  • Select Control Panel
  • Click Programs
  • Under Programs and Features, click View Installed Updates

5. Use DISM or System Update Readiness Tool

If the error 0x80070002 issue persists even after performing steps 1-4 above, use the DISM tool, or Deployment Image Servicing and Management tool.

You can also use the System Update Readiness tool to fix Windows Update corruption errors.

Now, if the quick solutions listed above didn’t fix the problem, proceed with the following methods.

6. Run the App Troubleshooter

  • Right-click Start
  • Select Control Panel
  • Go to the top right corner and change View by option to Large icons
  • Click Troubleshooting
  • Click on View all option on the left panel
  • Select Windows store Apps
fix error 0x80070002
  • Follow the instructions to run the app troubleshooter

7. Perform a clean boot

Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of the slow game loads issue.

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These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally.

How to perform a clean boot

In order to successfully perform a clean boot on Windows 10, you have to be logged on as the administrator, then follow these steps:

  • Go to the search box
  • Type msconfig
  • Select System Configuration
  • Find Services tab
  • Select Hide all Microsoft services box
  • Click Disable all
disable microsoft services fix error 0x80070002
  • Go to Startup tab
  • Click Open Task Manager
  • Close Task manager then click Ok
  • Reboot your computer

You will have a clean boot environment after all these steps are carefully followed, after which you can try and check if error 0x80070002 is still there.

8. Temporarily disable your antivirus security software

You can uninstall third-party software on your computers such as computer cleaner or antivirus.

Note: for antivirus, temporarily disable it because you need it to prevent your computer from security threats. Immediately after you’re done fixing the error 0x80070002, re-enable your antivirus.

9. Disable proxy connection

In case you use proxy connections, here’s how to disable one:

  • Launch Internet Explorer
  • Go to the top right corner and click on the Gearbox
  • Click Tools
  • Click Internet Options
  • Click Connections
  • Click LAN settings then uncheck or deselect the Use a proxy server for your LAN box
  • Click Ok/Press Enter

10. Sign in with Local Account

  • Click Start
  • Select Settings
  • Click on Accounts
  • Click Sign in with local account instead
  • Follow the wizard instructions
  • Log in again
  • Try using the store to download an app

Hope this works to fix error 0x80070002 on your computer, as most users say this fixed the chop for them.

11. Run SFC (System File Checker) Scan

The SFC scan will help when the problem is caused by a corrupted .dll file.

Here’s how to fix it:

  • Press Windows + X keys at the same time
  • Click Command Prompt (Admin) to open a command prompt
  • If prompted for permissions, click Yes
  • In Command prompt, type sfc/scannow
sfc scannow
  • Press Enter

We hope the five quicksteps or the other six solutions worked for you to fix the error 0x80070002 on your computer. Let us know in the comments section.

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Frequently Asked Questions

  • The error code 0x80070002 comes as a Windows Update error and the message: Well this is embarrassing, we can’t find the app on your computer.

  • Checking the date and time settings may solve the problem quickly. Also, check if your time zone and region are correct. If the problem persists, read our full fix.

  • The first thing to do in a situation like that is to run the Troubleshooter in Windows. If you have the error code, visit our Windows 10 Update Errors troubleshooter for a solution.

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