Fix: Netflix not working on Xbox One

By: Elsie Otachi
3 minute read
Netflix not working on Xbox One

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Netflix users who use their gaming consoles to stream movies or shows may one time or another experience issues with Netflix not working on Xbox One, or whatever console they prefer.

In case you are using Xbox One and cannot stream Netflix on your console, check first whether you meet the minimum streaming requirements before trying any of the solutions recommended below.

Here are the minimum requirements for streaming Netflix:

  • For Internet download speed, you need between 0.5 Mbps to 25 Mbps depending on whether it is broadband, SD, HD or Ultra HD quality.
  • If watching in HD, ensure you have a HD plan, and then set video quality to Auto or High, but ensure you have a speed of 5.0 Mbps or faster.

So this is where you really need to start before trying to fix the problem.

Note: higher video quality uses up more bandwidth, so if your ISP caps on data or bandwidth, change the video quality settings to Low or Medium so you can use less data.

Once the above requirements are met, try the solutions below to resolve the Netflix not working on Xbox One problem.

How to fix Netflix not working on Xbox One

Solution 1: Check your connection speed

Use the steps below:

  • Go to Netflix.com home page
  • Go to Settings (gear icon if available)
  • Click Check your network

Netflix app will confirm you can connect to the internet, and reach Netflix servers, while checking your connection speed.

Once this is done, check the internet speed requirements above to see that they’re met.


Solution 2: Restart home network

Follow the steps below to do this:

  • Unplug your Xbox console or home network equipment for about 30 seconds
  • Plug back each device
  • Turn off or unplug your console
  • Unplug the modem or router from power supply for 30 seconds
  • Plug in the modem or router
  • Wait until lights are all blinking.
  • Turn on your console
  • Try to stream Netflix again

Does this fix the problem? If not, try the next solution.


Solution 3: Connect the console directly to your modem

If you’re using a wireless router connected to your modem, but you cannot connect after solution 2, try and bypass the router to identify the cause of the problem. This works by eliminating the router problem as a possible cause of the main issue.


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Note: You need Wii LAN adapter (for Wii and Wii U) to do this.

Here are the steps:

  • Turn off the console
  • Plug the console directly to your modem using an Ethernet cable
  • Unplug the modem from power for 30 seconds
  • Plug back the modem
  • Wait until all lights are on
  • Turn on your console
  • Try Netflix again

If it did help fix Netflix not working on Xbox One problem, then your router may be the source of the problem. Bypassing is not a perfect solution though, so check with the contact who set up your home network so as to reset or reconfigure router settings.

If it didn’t work, check with your equipment provider to ensure the modem and internet work properly.

If you didn’t manage to use this solution, try the next solutions.


Solution 4: Restore ISP default settings

If you’re using a Virtual Private Network (VPN), disable and connect directly to your home internet. However, if you changed your device to a custom DNS setting, reset it to acquire DNS automatically. You can contact your device’s manufacturer for further assistance on this.


Solution 5: Improve Wi-Fi signal

Here’s how you can do this:

  • Move your router to a different location or room to improve signal strength
  • Move any wireless devices away from your router as wireless interference can cause connection problems
  • Elevate your router from the floor to a desk or top of a shelf for better reception

Solution 6: Check with the person who set up your home network

If none of the first five solutions work and Netflix not working on Xbox One persists, contact the person who set up your home network so as to resolve connectivity issues on the network, and determine if your router is properly set up.

Share with us in the comments section below whether any of these solutions helped.

RELATED STORIES TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Next up

Best Windows 10 antivirus software to use in 2018

By: Radu Tyrsina
7 minute read

Update – 2018 will soon come to an end and we already have a guide on what is the best antivirus you should get in […]

Continue Reading

These features are out for good with Windows 10 version 1809

iamsovy@gmail.com' By: Sovan Mandal
2 minute read

Microsoft is all set to launch its next big update, Windows 10 version 1809 in October. While that should be a nice piece of news […]

Continue Reading

Windows 10 18H2 builds no longer receive new features

By: Matthew Adams
3 minute read

The Windows 10 October 2018 Update (otherwise 18H2) rollout might now be two to three weeks away. For the last few months, new build previews […]

Continue Reading

Discussions