Toshiba webcam not working? Fix it in 7 steps

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
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toshiba laptop cover

Toshiba laptops very reliable devices, but still, their users are not without issues. One commonly reported issue concerns the webcam which isn’t always working on Windows 10, 8, or even 7. There are so many reasons why this may occur, so we’ll cover all approach angles in order to help you. If you need to fix the Toshiba webcam, check the steps below.

How to fix Toshiba laptop camera issues

  1. Check drivers
  2. Scan for malware
  3. Run Windows Troubleshooter
  4. Use OEM’s camera software
  5. Check BIOS
  6. Tweak Registry
  7. Check hardware

Solution 1 – Check drivers

First things first. In 90% of reported issues, the problem was driver-related. As you might know, drivers are the essential part of the Windows shell, and, consequently, without proper drivers, you won’t be able to run a single piece of hardware. That includes a built-in camera.

So, for all intents and purposes, you’ll need to check your drivers firstly before we move to additional steps. When it comes to Toshiba webcam drivers, most of the time, those are provided by Windows Update. Now, this might work for some users, while for others, the generic driver won’t suffice.

In order to address this accordingly, follow the steps below:

  1. Right-click Start and open Device Manager.
  2. Navigate to Imaging devices.device manager
  3. Right-click on your webcam and choose Update driver.
  4. Restart your PC and look for changes.

Now, if this wasn’t enough, you should navigate to Toshiba’s official site and download proper drivers from there.

  1. Navigate to Toshiba’s official site by clicking on this link.
  2. Open Drivers & software section.
  3. In the Search bar, type your device model and press support drivers & software
  4. That way, you should be able to locate proper and updated camera drivers.
  5. Download, install drivers and restart your PC.

Automatically update drivers (third-party tool suggested)

We also strongly recommend Tweakbit’s Driver Updater tool, as it is approved by Microsoft and Norton Antivirus and uses an advanced updating technology. It will help you update your drivers in order to avoid the permanent damage to your computer by manually downloading the wrong driver versions. Follow this easy 3 steps guide to safely update your drivers:

    1. Download and install TweakBit Driver Updaterdriver updater starting window
    2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
      driver updater scanning phase
    3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
      Automatically Update complete
      Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Disclaimer: some features of this tool are not free.

Solution 2 – Scan for malware

Some users tried every known workaround but succeeded in resolving camera issues only after dealing with viruses. It seems that certain malicious software affects laptop cameras rendering them unusable. Namely, it seems that it automatically disables camera and users are left with the black screen.

Now, for in order to address this concern, you’re going to need either third-party antivirus or up-to-date Windows Defender or Microsoft Security Essentials.

If you’re not sure how to perform a deep scan with Windows Defender (Windows 8 and 10) or Microsoft Security Essentials (Windows 7) respectively, make sure to check the instructions we presented below.

Windows 8 and 10

  1. Double-click on Windows Defender icon in the notification area to open the dashboard Security Center.
  2. Open Virus & threat protection.
  3. Choose Advanced scan.
  4. Select Windows Defender offline scan.Windows Defender Offline Scan

Windows 7

  1. Start Microsoft Security Essentials from the notification area.
  2. Open the Home tab.
  3. Choose a Full Scan.Microsoft Security Essentials Windows 7
  4. Start the scan.

Solution 3 – Run Windows Troubleshooter

This might seem like an extremely generic solution, but, when in doubt — try every given option. Windows’ native troubleshooting tools changed a lot on the latest few system iterations, but they remained useful for minor issues troubleshooting and fixing. If nothing else, they can give you a better insight into the cause of the problem.

So, obviously, the procedure varies on different system versions, so we’ll show you how to run it on Windows 10, 8, and 7 respectively.

Windows 10

  1. Press Windows key + I to open the Settings app.
  2. Choose Update & security.
  3. Select Troubleshooting from the left pane.
  4. Run Hardware and Devices the hardware troubleshooter

Windows 8

  1. Open Action Center.
  2. Choose Troubleshooting.
  3. Select the Hardware troubleshooting tool and run it.

Windows 7

  1. Open Start.
  2. Choose Control Panel.
  3. Open Troubleshooting.
  4. Choose Hardware and Sound.
  5. Run the Troubleshooter.

Solution 4 – Use OEM’s camera software

Occasionally, it doesn’t matter if your camera drivers are properly installed. It all falls down to the individual program that’s responsible for the camera. In Windows 10, once you install the system, the default Camera app will take over the camera device. And, as we already said in one of the previous articles, this app can misbehave occasionally.

For that purpose, we advise you to try original OEM’s software or some other third-party camera app and look for changes.

Just make sure not to download the untrusted applications and you should be good to go. The detailed explanation of the best-suited apps for the job can be found in this article.

Windows 10 Camera app

Solution 5 – Check BIOS

We all know that UEFI and BIOS settings on laptops are fairly limited option-wise. However, some users reported that their Toshiba laptops have an option to enable or disable the built-in camera in BIOS settings. We can’t say with certainty what models have this option, but it will cost you nothing to go and check out on your own.

If you have this option, there’s a chance that this mistakenly led to disabling of your web camera. In order to do so, follow the instructions below:

  1. Restart your PC and, while booting, press repeatedly the Delete button.
  2. Once you’re in the Boot Settings menu, choose the Advanced tab. It may differ on various Toshiba laptops.
  3. Choose System Configuration.
  4. Select Web Camera and make sure to Enable it.
  5. Save changes and exit BIOS settings.

Solution 6 – Tweak Registry

Due to differences in the encoding standard, webcams available on older devices start misbehaving in Windows 10. If your Toshiba laptop falls into this category, you might need to turn to a subtle Registry trick in order to use your camera like before the problem emerged.

This might come as a surprise, but there’s a registry entry that fixes the problem completely. However, act with caution. We don’t want to make rush moves while in the Registry Editor.

So, in order to avoid additional issues and to resolve the camera problem, follow closely the instructions below:

  1. In the Search bar, type regedit.
  2. Right-click the Registry Editor and run it as an administrator.
  3. Click on File, choose Export, and backup your registry. This is a security measure in case something goes wrong.backup registry
  4. Follow this path:
    • For 32-bit system: HKEY_LOCAL_MACHINE\SOFTWARE\
      Microsoft\Windows media foundation\Platform 
    • For 64-bit system: HKEY_LOCAL_MACHINE\SOFTWARE\
      WOW6432Node\Microsoft\Windows media foundation\Platform
  5. Right-click in the right window and choose New > DWORD (32) Value.
  6. Rename this value and name it EnableFrameServerMode.EnableFrameServerMode set value to 0 in registry
  7. Right-click and choose to Modify this newly created registry value.
  8. Set its value to 0 (zero) and save changes.
  9. Restart your PC.

Solution 7 – Check hardware

Finally, if none of the previous software-related workarounds helped you, there’s a chance that the hardware is malfunctioning. There are some things you can do in this department, too, but we advise you to rather take your PC for a repair.

If you’re inexperienced, it’s always better to let the professionals take care of your laptop. And, as we’re aware, the camera sensor replacement isn’t too much pricey. On the other hand, if you’re experienced user, you can try googling for hardware troubleshooting and perform minor repairs on your own.

Either way, that should conclude it. We certainly hope you were able to resolve the issues with your Toshiba webcam in Window 10, 8, or 7 by following the aforementioned steps.

In addition, don’t forget to share with us your webcam issues in detail. You can do it in the comments section below.

Editor’s Note: This post was originally published in October 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.