Photo import not working on Windows 10/11? Try these solutions

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
Affiliate Disclosure
  • If Windows 10 photo import is not working, the cause might be the settings or your PC/camera. 
  • Also, your files might not have been imported because the antivirus interferes.
  • When errors like Something went wrong. Your files might not have been imported pop up, try using an alternative app.
  • Adobe offers a reliable third-party app that won't let you down in such cases, so keep reading to find more solutions!
Windows 10

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Ever since Windows 10 was launched, users encountered issues when trying to import photos from their external devices (camera, phones) to their computers.

Microsoft’s forum is flooded with user complaints regarding these issues, but it seems Microsoft did not hurry to find a solution.

When Windows 10 users try to import photos from, let’s say, their camera to their laptop, various error messages may appear on the screen: An error has occurred while attempting to import. Either the source is unavailable or the destination is full or read-only or Something went wrong. Try again or cancel.

Other users simply had a message informing them there were no photos found on their camera card.

Users reported the following problems:

  • Windows 10 photo import something went wrong – This is quite a general error, but one of our solutions will definitely help you fix it.
  • Photo importing Windows 10 denied – You should be able to fix it by choosing a different import directory.
  • Windows 10 Photo app not importing – Be sure to check your camera settings to get rid of this message.
  • Photo import not working/ very slow – This can occur due to your antivirus, so you might have to disable it or uninstall it.
  • Windows 10 photo import is not working on iPhone – Many users have reported this problem, and the solution is within anyone’s reach: switch to a Mac laptop.

Why won’t my pictures import to my computer?

1. Download Adobe Bridge

If Windows 10 just won’t let you import photos, you might want to consider acquiring a third-party app.

That is, if you wish to get an alternative solution fast and get on with your tasks, we suggest downloading Adobe Bridge.

The Bridge is a powerful asset manager that lets you preview, manage, modify and publish multiple assets easily, plus it imports photos from devices flawlessly.

You can also import pics from Adobe Stock and various libraries since the Bridge integrates seamlessly with these apps.

Needless to say, you will enjoy a wide range of additional features that will definitely come in handy like organization tools, filters, and search options.

With Adobe Bridge, you can import photos and videos from your mobile or digital camera, bulk import/ export, and preview Libraries assets, or edit photo capture time.

Additionally, you can easily upload images to Adobe Stock and organize and stack your HDR image collections.

⇒ Get Adobe Bridge

2. Change your security settings

  1.  Right-click on the Pictures folder in File Explorer. Now click on Properties.
    Windows 10 photo import something went wrong
  2. Click on the Security tab.
    Windows 10 Photo app not importing
  3. Under Group or Username click on Home Users.
  4. Under Permissions for System click on Full Control.
  5. Repeat steps 4 & 5 for Administrators under Group or Username.
  6. If you don’t see the downloaded photos, restart your Windows 10 device and import them again.

3. Restore default settings for Pictures folder

  1. Locate the Pictures directory, right-click it and choose Properties from the menu.
  2. Go to Location tab and click the Restore Default. Now click on Apply and OK to save changes.
    Photo importing Windows 10 denied

After doing that, your Pictures directory will be restored to its default location and the problem with photo importing should be resolved.

Several users reported that they fixed the issue simply by restoring default settings to the Pictures directory.

4. Check your camera settings

If you’re having photo importing problems on your PC, the issue might be your camera settings. If you’re trying to import pictures from your camera, be sure to check your camera settings.

According to users, if your USB connection settings are set to Auto on your camera, you won’t be able to transfer your photos.

To fix the problem, open your camera settings and make sure to choose MTP or PTP mode before trying to import your photos.

This issue also affects your phone as well, so be sure that you set the connection method to MTP or PTP on your phone before you try to import pictures.

5. Check your antivirus

Your antivirus is a crucial component of your operating system since it will keep you safe from malware, but your antivirus can also cause photo importing issues to appear.

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All cameras and phones connect to a PC via USB cable, and many antivirus tools will block USB devices by default in order to prevent the spreading of malware.

However, sometimes this feature can prevent you from importing photos to your PC, and in order to fix the problem, you need to check your antivirus settings.

Several users are recommending disabling your firewall during photo import, while others suggest allowing Runtime Broker to go through your firewall.

If that doesn’t work, you might be able to fix the problem simply by disabling your antivirus. If you can’t find the feature that is blocking photo import, the second-best option is to temporarily disable your antivirus.

For Norton users, we’ve got a dedicated guide on how to completely remove it from your PC. There’s a similar guide for McAffe users, as well.

In some cases, the issue might persist. As a result, you might have to uninstall your antivirus completely. After uninstalling the antivirus, check if the problem is resolved.

If removing the antivirus solves the problem, you might want to consider switching to a different antivirus solution.

Whether you’re considering uninstalling your actual antivirus software or not, be sure to look into the best uninstaller software available right now.

6. Manually transfer your photos

  1. Connect your phone or camera to your PC.
  2. Now open This PC and navigate to your phone or digital camera.
    Photo import not working
  3. Navigate to Internal Storage or SD card directory. (If the images are stored on your internal memory, go to Internal Storage. On the other hand, if you’re storing them on a microSD or SD card, go to SD card directory.)
  4. Now navigate to DCIM > Camera and all your photos and videos should be there.
  5. Move your photos and videos to the desired directory on your PC.

This is just a workaround, but if the photo importing feature isn’t working on your PC for some reason, be sure to try this method. This method might not be as straightforward as photo importing, but it will work nevertheless.

7. Connect your SD card to a card reader

This is another workaround that might help you with photo importing issues. Simply insert the SD card or microSD card into a card reader.

After doing that, right-click the new drive on your PC that represents your SD card and choose Autoplay. Now you should be able to import photos.

This is just a workaround since you’ll have to remove your SD card and connect it to a card reader every time you want to transfer photos from your camera or phone.

Even so, many users reported that it works, so feel free to try it out.

8. Try running the Photos app as administrator

  1. Locate your photo importing application.
  2. Right-click it and choose Run as administrator from the menu.
    Windows 10 photo import something went wrong Photo importing Windows 10 denied

If nothing happens when you click on Run as administrator, check out one of these six solutions.

The application will now start with administrative privileges. If running the application as an administrator fixes the problem, you might want to set the application to always use administrative privileges. To do that, follow these steps:

  1. Right click your photo importing application and choose Properties from the menu.
  2. Go to Compatibility tab and check Run this program as an administrator. Now click Apply and OK to save changes.
    Windows 10 Photo app not importing

After doing that, your photo importing application will always run with administrative privileges and you won’t experience any issues.

9. Use third-party applications

If you’re having photo importing issues on your PC, you might be able to solve the problem by using third-party applications.

There are many great applications that allow you to manage your photos, but ACDSee Photo Editor and Photo Manager Deluxe stand out from the rest.

Both applications offer simple to use and friendly interface, and by using them you should be able to import your photos without any problems.

Using one of the solutions above will certainly help you import your photos on Windows 10.

If you have any other questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

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Frequently Asked Questions

  • If you’re having photo importing issues from iPhone to PC, there might be a problem with out-of-date drivers. Check out our guide dedicated to solving the transferring photos from iPhone to Windows 10 issues.

  • Simply connect your PC to the camera, if that’s the device from which you want to import photos. Make sure that your camera is recognized.

  • The imported pictures are usually stored in File Explorer. You can use various methods to search for them.

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