- Microsoft's Groove Music app is a very capable music player. Even so, many users reported problems when trying to play tracks.
- They get this error message: Can’t play – Another app is controlling your sound right now or the 0x1010036 error code. However, some easy fixes could make them go away in no time.
- Access our dedicated System Errors section for more interesting articles.
- Keeping in mind the past few experiences, issues are likely to occur from time to time. We have an awesome Windows 10 errors hub in that regard.
Listening to music can be very relaxing, especially when you can listen to your favorite tracks. It can be very annoying when you can’t play a specific song because of an app error, as many Groove Music users complain.
The issues seem to manifest mostly on Windows 10 devices. Groove Music could not play tracks because of the following error message: Can’t play – Another app is controlling your sound right now.
However, users confirmed they were not using another app to play the respective tracks.
Microsoft managed to fix this issue in its latest Windows 10 builds and assures users that Groove will work smoothly. However, this is not the only problem Windows 10 phone owners encountered when trying to use the app.
Another frequent issue is the 0x1010036 error code:
i have uploaded all of the music i had on my lumia 920 to my onedrive – groove music fond the music but it doesn’t play most of the songs claiming error 0x1010036 – couldn’t find this error anywhere and since i am not in the US – it won’t let me sign in either – again very annoying with a phone i have had for less than a week.
A growing number of users also complain that Groove Music simply stops after playing two or three tracks:
I’ve been using the Groove Music App on my Windows 10 phone (550), and it stops playing after a few tracks when I physically have headphones plugged in, but it is perfectly fine when I connect with Bluetooth headphones.
I have to then turn on the screen, roll the track back and then select the next track. It’ll only seem to work for 2 or 3 tracks before I have to repeat the process.
The weird things are that it doesn’t happen if I connect Bluetooth headphones, or, if I’m selecting music within a single artist or album, it only seems to affect me when I play all or shuffle all.
If you’re bothered by the same issues, then we suggest you check out our article on how to fix Groove Music crashes and see if our fixes work for you.
Don’t worry, as nothing complicated is waiting for you. You just need to check your settings, clear the Temp folder, or use the System File Checker tool to fix corrupt files.
Even more, Groove Music issues should be less frequent now because Microsoft also fixed an issue where multiple UWPs might start crashing on launch after getting stuck on their splash screen.
Since Groove Music is a UWP app, it is possible it could have been affected by the aforementioned bug.
Editor’s Note: This post was originally published in August 2015 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.
Frequently Asked Questions
You may consider an app error as the main culprit. Moreover, incorrect incorrect region settings can also cause this issue, so check out this guide on how to fix Groove Music Can’t play error.
To uninstall Groove, you should check out this list with the best uninstaller software tools that you may use in that regard.
Supported file formats include not only .mp3, but also .flac, .aac, .m4a, .wav, .wma, .ac3, .3gp, .3g2, and .amr.