Groove Music ‘Can’t play’ error gets fixed in latest Windows 10 build

By: Madeleine Dean
2 minute read

Listening to music can be very relaxing, especially when you can listen to your favorite tracks. It can be very annoying when you can’t play a specific song because of an app error, as many Groove Music users have recently experienced. The issues seem to manifest mostly on Windows 10 devices.

Groove Music could not play the tracks because of the following error message: “Can’t play – Another app is controlling your sound right no.w” However, users confirmed they were not using another app to play the respective tracks.

Microsoft managed to fix this issue in its Windows 10 build 14342 and assures users that Groove will work smoothly now:

We fixed the issue where Groove Music might show an error saying “Can’t play – Another app is controlling your sound right now”.

This is not the only problem Windows 10 phone owners encountered when trying to use the Groove Music app. Another frequent issue is the 0x1010036 error code:

i have uploaded all of the music i had on my lumia 920 to my onedrive – groove music fond the music but it doesn’t play most of the songs claiming error 0x1010036 – couldn’t find this error anywhere and since i am not in the US – it won’t let me sign in either – again very annoying with a phone i have had for less than a week.

A growing number of users also complain that Groove Music simply stops after playing two or three tracks:

I’ve been using the Groove Music App on my Windows 10 phone (550), and it stops playing after a few tracks when I physically have headphones plugged in, but it is perfectly fine when I connect with Bluetooth headphones.

I have to then turn on the screen, roll the track back and then select the next track. It’ll only seem to work for 2 or 3 tracks before I have to repeat the process.

The weird things are that it doesn’t happen if I connect Bluetooth headphones, or, if I’m selecting music within a single artist or album, it only seems to affect me when I play all or shuffle all.

For various PC problems, we recommend to use this tool.

This tool will repair most computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Quickly fix PC issues and prevent others from happening with this software:

  1. Download ReimagePlus (100% safe download and endorsed by us).
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues.

We suggest you check out our article on how to fix Groove Music crashes and see if our fix works for you.

However, Groove Music issues should be less frequent now because Microsoft also fixed an issue where multiple UWPs might start crashing on launch after getting stuck on their splash screen. Since Groove Music is a UWP app now, it is possible it could have been affected by the aforementioned bug.

RELATED STORIES YOU NEED TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Discussions

Next up

Best Windows 10 antivirus software to use in 2018

By: Radu Tyrsina
7 minute read

Update – 2018 will soon come to an end and we already have a guide on what is the best antivirus you should get in […]

Continue Reading

These features are out for good with Windows 10 version 1809

iamsovy@gmail.com' By: Sovan Mandal
2 minute read

Microsoft is all set to launch its next big update, Windows 10 version 1809 in October. While that should be a nice piece of news […]

Continue Reading

Windows 10 18H2 builds no longer receive new features

By: Matthew Adams
3 minute read

The Windows 10 October 2018 Update (otherwise 18H2) rollout might now be two to three weeks away. For the last few months, new build previews […]

Continue Reading