Fix: Internet Speed is Fast, but Video Calls are Slow

When it comes to video calls, the quality of the connection can make or break the experience. Even with a high-speed internet connection, you may still experience some video lag and freeze.

If this is the case, restarting the affected video chat application should do the job, but if it doesn’t, you’ll have to attempt more advanced troubleshooting.

So why would a video call have poor video quality if there are no issues with bandwidth or connectivity? With video calling, both people are sending and receiving data at all times, so you’ll need much more throughput to get good-quality video calls than you do for standard video streaming.

However, a slow internet connection is not the only factor that can degrade your video meetings. Low upload speeds, Wi-Fi interference, and network congestion also play a part. Further, if your computer is running low on memory and can’t allocate enough resources to the call, it will have the same effect.

What can I do if my video calls are choppy even though the internet works fine?

Try the following basic workarounds before attempting the somewhat technical solutions:

• Terminate any superfluous background programs that might be using up bandwidth on your computer.
• Switch from a wireless to a wired connection since Wi-Fi tends to be slower than Ethernet, ensure your Ethernet cable is not damaged, and move closer to your router.
• Check whether your ISP is having issues with its servers or network, which could cause problems on your side too.
• Ensure your video chat app and OS are both up-to-date.
• Try using a lite version of the app or the web version.

1. Switch to a faster GHz band

1. Hit the Windows key, type Device Manager in the search bar, and click Open.
2. Navigate to Network adapters and double-click to expand.
3. Right-click on your network adapter and select Properties.
4. Click on the Advanced tab and locate the Preferred Band.
5. In the Value drop-down menu, select Prefer 5GHz band then hit Enter.
6. Restart your PC.

It’s important to note that not all PCs are compatible with 5GHz Wi-Fi. To counter this limitation, you can upgrade to Windows 11, upgrade your PC, or switch to a tri-band router.

2. Remove bandwidth limits

1. Hit the Windows key and select Settings.
2. Click on Network & internet on the left pane.
3. On your current Wi-Fi connection, click on Data usage.
4. Select Enter limit.
5. Under Set data limit, check the Unlimited box, then click Save.

3. Update your graphics card

1. Hit the Windows key, type Device Manager in the search bar, and click Open.
2. Navigate to Display adapters to expand, right-click on your graphics card, and select Update driver.
3. Select Search automatically for drivers and wait for your PC to find you the best driver.

And because Windows can sometimes fail to find the right driver, you need assistance from a third-party tool. Outbyte Driver Updater is a powerful, easy-to-use software that automatically identifies your system and finds all problematic drivers in just a few minutes.

It will then download & install the latest official drivers to help your computer speed up.

4. Adjust your graphic settings

1. Press Windows + I to open Settings.
2. Click on System on the left pane, then select Display.
3. Under Related settings, click on Graphics.
4. Find the video app in question and select it.
5. Now, choose High Performance and click Save.

If you have an older PC that cannot handle the undue pressure on the CPU, it’s best to forego this step and adjust your resolution settings from HD video to something like 480p. It may not be a high-quality video, but it’s decent enough to hold an online meeting.

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5. Reset your network

1. Click on the Start Menu icon and click on Settings.
2. Navigate to Network & internet.
3. Select Advanced network settings.
4. Click on Network reset.
5. Next, hit the Reset now button.

6. Enable your VPN

1. Press the Windows key and select Settings.
2. Next, select Network & internet and click on VPN in the right-side menu.
3. Select the VPN connection you want to enable and click Connect.

7. Change Wi-Fi channels

If there’s too much congestion on the channel your device currently uses for its Wi-Fi connection and you have access to more than one Wi-Fi network, go to another channel and see if that gives you a better connection.

You can manually switch channels on most devices, but we recommend using Wi-Fi scanners to see available channels and set you up with the least crowded one.

Why are video conferencing apps dropping my internet down?

Most internet providers offer speeds that can only handle a certain amount of bandwidth usage before they start getting overwhelmed and slowing down everyone’s connection. The only fix here is to limit the number of connected devices or ask your Internet Service Provider to increase your bandwidth.

Video conferencing apps also require a constant stream of data to be sent and received by the app’s servers to function properly.

All this back and forth can overload your carrier’s servers, causing them to become sluggish or even go down completely. The solution is to upgrade to a package with faster speeds.

Still, with older hardware, you’ll find that even with all these steps, you are unable to resolve the issue of your internet being fast, but your video calls are slow. You can test this theory, and if you’re experiencing slow internet on one computer but fast on another, it might be time to upgrade your PC.

We’d love to hear your thoughts on this issue. From our research adding a VPN was the most upvoted but do let us know in the comment section.