FIXED: Keyboard and Mouse Not Working after Windows 10 Update

by Ivan Jenic

Troubleshooting Expert

Last update:October 23, 2018

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6 solutions to fix keyboard and mouse issues on PC

1. Remove previous updates
2. Disable USB 3.0 support from BIOS
3. Use a different USB port
4. Update your keyboard/ mouse drivers
5. Run the Hardware and Devices troubleshooter
6. Clean boot your computer

Upgrading to Windows 10 is not always a smooth process, and sometimes there might be some issues. One of the most annoying issues with Windows 10 is that the keyboard and mouse no longer work after the update to Windows 10.

According to users, there’s an nasty issue with Windows 10 that stops your keyboard and mouse from working after you update to Windows 10.

As far as we can tell, this issue is most common with USB peripherals, so here’s what can you do about it. Before we start, make sure that you connect PS/2 keyboard and mouse to your computer.

What to do if your keyboard and mouse stopped working

Solution 1 – Remove previous updates

Sometimes Windows update can make more harm than good, and in the past it has known that optional updates such as KB2913431 can cause some issues.

To remove an update that is causing you trouble, do the following:

• Open Control Panel and to go Programs, click Programs and Features. Now go to View installed features.
• Now you need to find the update that is causing you this issue.
• If the problem started recently it’s probably the latest installed update that is causing the issue. So you need to click Uninstall to remove it.

Also, be ready to enter your administrator password if you’re asked to.

— RELATED: Here’s how to fix a corrupted keyboard driver in Windows 10

Solution 2 – Disable USB 3.0 support from BIOS

While booting press Del or F8, the key might vary depending on the motherboard manufacturer, to enter BIOS.
While in BIOS, you need to navigate to Advanced settings, locate USB configuration and disable USB 3 support. Depending on your manufacturer, you might have to take different route to disable USB 3 support. Save and exit.

Solution 3 – Use a different USB port

Your computer will now restart and if keyboard and mouse aren’t working try plugging them in into different USB ports.

Solution 4 – Update your keyboard/ mouse drivers

If your keyboard or mouse starts working, go to Settings -> Device Manager. Find the USB controllers with exclamation mark next to them, disable and enable them again, and everything should start working normally.

• RELATED: Fix: Bluetooth keyboard connected but not working in Windows 10

Solution 5 – Run the Hardware and Devices troubleshooter

Since this problem is related to your peripherals, you can also run the Hardware and Devices troubleshooter to fix it. With the help of this tool, your computer will automatically scan your keyboard and mouse for issues and repair them on the spot.

To run the troubleshooter, go to Settings > Update & Security > Troubleshoot > locate the Hardware and Devices troubleshooter and launch it.

Solution 6 – Clean boot your computer

Particular apps and programs may interfere with your keyboard and mouse. As a result, your mouse may move by itself, your keyboard may freeze and so on. To fix this problem, you can simply clean boot your machine.

1. Go to Start > type msconfig > hit Enter
2. Navigate to System Configuration >  Services >  Hide all Microsoft services> click Disable all.
3. Go to the Startup tab > Open Task Manager.
4. Select each startup item > click Disable.
5. Restart your computer.

If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.

RELATED GUIDES TO CHECK OUT:

• Fix: Windows 10 keyboard types the wrong characters
• Fix: Laptop keyboard not working on Windows 10
• How to fix mouse lags in Windows 10 (and make it fast again)
• Fix: Bluetooth mouse not working in Windows 10