FIXED: Keyboard and Mouse Not Working after Windows 10 Update

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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6 solutions to fix keyboard and mouse issues on PC

  1. Remove previous updates
  2. Disable USB 3.0 support from BIOS
  3. Use a different USB port
  4. Update your keyboard/ mouse drivers
  5. Run the Hardware and Devices troubleshooter
  6. Clean boot your computer

Upgrading to Windows 10 is not always a smooth process, and sometimes there might be some issues. One of the most annoying issues with Windows 10 is that the keyboard and mouse no longer work after the update to Windows 10.
windows 10 wind8apps
According to users, there’s an nasty issue with Windows 10 that stops your keyboard and mouse from working after you update to Windows 10.

As far as we can tell, this issue is most common with USB peripherals, so here’s what can you do about it. Before we start, make sure that you connect PS/2 keyboard and mouse to your computer.

What to do if your keyboard and mouse stopped working

Solution 1 – Remove previous updates

Sometimes Windows update can make more harm than good, and in the past it has known that optional updates such as KB2913431 can cause some issues.

To remove an update that is causing you trouble, do the following:

  • Open Control Panel and to go Programs, click Programs and Features. Now go to View installed features.
  • Now you need to find the update that is causing you this issue.
  • If the problem started recently it’s probably the latest installed update that is causing the issue. So you need to click Uninstall to remove it.

Also, be ready to enter your administrator password if you’re asked to.

— RELATED: Here’s how to fix a corrupted keyboard driver in Windows 10

Solution 2 – Disable USB 3.0 support from BIOS

While booting press Del or F8, the key might vary depending on the motherboard manufacturer, to enter BIOS.
While in BIOS, you need to navigate to Advanced settings, locate USB configuration and disable USB 3 support. Depending on your manufacturer, you might have to take different route to disable USB 3 support. Save and exit.

Solution 3 – Use a different USB port

Your computer will now restart and if keyboard and mouse aren’t working try plugging them in into different USB ports.

Solution 4 – Update your keyboard/ mouse drivers

If your keyboard or mouse starts working, go to Settings -> Device Manager. Find the USB controllers with exclamation mark next to them, disable and enable them again, and everything should start working normally.

update keyboard driver windows 10

 

 

Solution 5 – Run the Hardware and Devices troubleshooter

Since this problem is related to your peripherals, you can also run the Hardware and Devices troubleshooter to fix it. With the help of this tool, your computer will automatically scan your keyboard and mouse for issues and repair them on the spot.

To run the troubleshooter, go to Settings > Update & Security > Troubleshoot > locate the Hardware and Devices troubleshooter and launch it.

troubleshoot hardware and devices

Solution 6 – Clean boot your computer

Particular apps and programs may interfere with your keyboard and mouse. As a result, your mouse may move by itself, your keyboard may freeze and so on. To fix this problem, you can simply clean boot your machine.

  1. Go to Start > type msconfig > hit Enter
  2. Navigate to System Configuration >  Services >  Hide all Microsoft services> click Disable all.hide all microsoft services
  3. Go to the Startup tab > Open Task Manager.
  4. Select each startup item > click Disable.disable startup programs
  5. Restart your computer.

If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.

RELATED GUIDES TO CHECK OUT:

Editor’s Note: This post was originally published in August 2015 and has been since updated for freshness, and accuracy.

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  • I have a bigger problem both my keyboard and mouse drivers don’t work so it’s a bit hard to click or tap on anything. What do you do in that case? Both keyboard and mouse are working before windows loads the drivers then nothing.

  • My mouse for my PC just stopped working. I managed to get to where the hardware would show up but it was blank. Also tried to add a device but computer did not recognize l had a mouse plugged in! I cannot navigate in Internet windows to download anything so I am somewhat perplexed. Ant idea what I can do?

  • I had this Issue today with my gamer pc. Solution 2 worked for me out.
    i disabled all 3.0_usbcontroller in the bios
    after this i could use the old ps2 mouse, the wireless and cable mouse doesn’t get it.
    i had to update the drivers of the usb controller and all the other staff worked

    i hope i could help you

  • Tis a most vexing problem and of course, a deal killer as nothing can be done. BTW, quite often the keyboard/mouse will work in BIOS so if you can ctraltdel and reboot that way you may get there.

  • What if you don’t have a PlayStation 2 keyboard and mouse? You can’t get them and a wired mouse won’t fit in my computer all new wired keyboards with mouse are USB.

  • How do you expect us to edit or even start anything if our keyboard and mouse isnt working (touch pad kaput!) to edit and maneuver to the start screen or even get pass the log-in screen?