How to fix Netflix error code M7353-5101 in a few easy steps

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
Affiliate Disclosure
  • Encountering the Netflix error code m7353-5101 might not seem like a good start for your evening, but this guide should help you fix it.
  • To start the troubleshooting process, turn off your browser's extensions temporarily, and also clear out your browser's cookies.
  • Visit our detailed Netflix Hub for more interesting and useful information on this subject.
  • To ensure that you won't even need to risk your relaxation time, bookmark our easy to follow Netflix Errors webpage.
Fix Netflix error code m7353-5101
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Netflix might be the world’s foremost movie-streaming service, but it’s not perfect. There are a few Netflix-streaming error codes.

Error M7353-5101 is one of those streaming issues. The M7353 error code has an Oops, something went wrong message that halts movie playback.

How do I fix the Netflix error code M7353-5101?

1. Turn off browser extensions

Google Chrome

  1. Netflix error code M7353-5101 can often be due to browser extensions. To turn off Google Chrome’s extensions, type chrome://extensions/ in that browser’s URL bar and press Enter.
  2. Then click all the blue toggle buttons on the extensions to disable them.
    Chrome's Extensions tab netflix error code m7353-5101
  3. Or you can click the Remove buttons to delete extensions.


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  1. To disable Mozilla Firefox add-ons, press the Ctrl + Shift + A hotkey.
  2. Click Extensions on the left off the Add-ons Manager tab.
    Add-ons Manager tab netflix error code m7353-5101
  3. Click the blue toggle buttons to turn off their add-ons.

2. Clear your browser’s cookies

Google Chrome

  1. Try clearing your browser’s cookies and cache data. In Google Chrome, press the Ctrl + Shift + Del hotkey.
    Clear browsing data options netflix error code m7353-5101
  2. Select the All Time option for the time range.
  3. Select the Cookies and Cached data options.
  4. Click the Clear data button.


  1. Enter about:preferences#privacy in Firefox’s URL bar, and press the Enter key.
  2. Click the Clear Data button.
  3. Select the Cookies and Cached Web Content check boxes.
    Clear Data window netflix error code m7353-5101
  4. Click the Clear button.

3. Turn off third-party antivirus software

The Avast Antivirus utility's context menu netflix error code m7353-5101

Some users might need to disable third-party antivirus software to fix the M7353 Netflix error. Right-click the system tray icon for your third-party antivirus utility to open its context menu.

The antivirus utility’s context menu will probably include a disable option of some kind you can select to temporarily turn it off. Select to disable the antivirus utility until restart if you can. Then try watching a Netflix movie with the antivirus software disabled.

4. Disable proxy server

  1. Try disabling the Use a proxy server setting if you have it enabled. Press the Windows key + R hotkey for the Run accessory.
  2. Input inetcpl.cpl in Run, and press the Enter key.
  3. Click the Connections tab on the Internet Properties window that opens.
    Internet Properties window netflix error code m7353-5101
  4. Click LAN settings to open the window in the shot directly below.
    Local Area Network (LAN) Settings window netflix error code m7353-5101
  5. Deselect the Use a proxy server option there.
  6. Click OK to exit the window, and press the Apply button.

5. Update Chrome’s Widevine Content Decryption Module

  1. Google Chrome has a Widevine Content Decryption Module that some users might need to update to fix Netflix error code M7353-5101. To do that, enter chrome://components/ in Chrome’s URL bar; and press the Return key.
  2. Then click the Check for update button for Widevine Content Decryption Module.
  3. Restart Google Chrome if that module gets updated.
  4. Alternatively, you can update Chrome to get that module updated. Input chrome://settings/help in the browser’s URL bar, and press the Enter key.
    The Widevine module netflix error code m7353-5101
  5. Then you can click Relaunch if the browser updates.

6. Update Windows 10

  1. Check that your Windows 10 is fully updated. Press the Windows key + S hotkey to open the platform’s search utility.
  2. Type updates in the search box so that you can click Check for updates.
    Check for updates button netflix error code m7353-5101
  3. Press the Check for updates button for patch updates.
  4. If there’s a build update available, click Download and install to upgrade to the latest Windows 10 version.

7. Don’t utilize secondary displays

Dual monitors netflix error code m7353-5101

If you’re utilizing dual monitors, disconnect the secondary display. Then try playing the Netflix stream again without any secondary VDU.

The above fixes might resolve Netflix error code M7353-5101 for most users. However, users who still need more potential fixes can get in touch with Netflix support.

Click the Start Live Chat button on Netflix’s Help Center page to discuss the M7353 error with a support agent.

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