Microsoft Photos is a simplistic and intuitive photo viewer which was designed to be used as Windows 10 default photo viewer app.
However, some users have been reporting on Microsoft’s forums that Photo Viewer in Windows 10 is rotating their raw photos.
[…] lately any vertical photos will flip sideways automatically. When I try to rotate it, I now get “That didn’t work, RAW files don’t rotate. Select edit to rotate and save it as a different file type.” This has never happened before. I work with multiple photos and I really don’t want to have to change.
The problem seems to be quite common, as people with a wide variety of Windows 10 versions and cameras are having similar issues.
More so, it would seem that uninstalling and reinstalling app did not solve the problem.
How to fix the issue of rotating RAW photos?
1. Try a different photo viewing app
There are plenty of other photo viewing apps out there, especially on the Microsoft Store.
The best part is that most of them are also free of charge, with the only inconvenient that they may have the occasional ad popping up.
2. Update Photo Viewer to the latest version
Store apps don’t update themselves by default unless you open the Microsoft Store.
Once you do that, they will start automatically updating.
However, there are cases when you have to manually force a store app to update.
You can do this by following these steps:
- Press Windows
- Type in Microsoft Store
- Press the 3 dots in the upper-right corner of the window, next to Search
- Select Downloads and updates from the dropdown menu
- A list of all of the Store apps you have installed will appear, and when it does, press Get updates
3. Update Windows 10 to the latest version
Sometimes an old Windows 10 version can come in conflict with a newer version of Photo Viewer.
- Press Windows
- Click on Settings (the cogwheel-shaped button)
- Select Updates & security
- Click Check for updates
4. Troubleshoot whether your camera is to blame
Go to the camera manufacturer’s website to verify if the cameras you are using is Windows 10 supported
5. Make sure the file format you are trying to open is supported by Photo Viewer.
You can find out a file’s format either through the name (if it has an extension) or by right-clicking it and looking at the file properties.
Once you see the file’s format, head over to Photo Viewer’s download page or look into the help documentation to see if that format is supported.