Something happened and your PIN isn’t available [SOLVED]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Last update:
Affiliate Disclosure

  • Windows 10 has brought many improvements including improved security via PIN and face recognition.
  • PIN is stored locally and is tied to a TPM chip, changes to the chip will result in the PIN not recognized.
  • Check out the Windows Hello section for more great articles with guides and recommendations.
  • If you want to solve any Windows issues, check out the Windows 10 Errors Troubleshooting Hub.
fix PIN not available windows 10
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Windows 10 has brought many improvements including improved security. One of those improved security features is an option to sign in with a PIN code, but some users report that this option isn’t available for them on Windows 10.

The PIN code is always useful to use for login because it’s faster to enter than a regular password and easier to remember. But it seems that some Windows 10 users are unable to add it or it does not work.

Another Pin related issue you can get into is the Windows Hello pin this option is currently unavailable error message. Also, the Pin sign in option can be greyed out or does not appear at all.

Before we try to fix it, make sure that your Windows 10 is up to date. Microsoft is aware of this issue, and it might be resolved with a Windows 10 update, so before we start make sure that your Windows 10 is updated with the latest patches.


How do I fix Windows Hello pin option currently unavailable?

1. Remove Dell Data Protection security tools

If you’re using a Dell PC, you might experience problems with PIN sign in due to applications such as Dell Data Protection security tools.

There are three different Dell Data Protection security tools, and in order to fix this problem, you need to remove them in the correct order. Once you remove those tools, you just have to remove your PIN and add it again, and the problem should be resolved.

Keep in mind that these applications can leave certain files behind even after you remove them. In order to remove all files and registry entries associated with it, it’s recommended to use a proper uninstaller.

There are many great uninstaller applications that can completely remove any application from your PC, and if you want to remove all files related to Dell Data Protection security tools, we recommend that you use IOBit Uninstaller (free) or Revo Uninstaller.

Both these applications are simple to use, and they can remove any application from your PC with ease.

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2. Delete NGC folder and add a new PIN code

  1. Go to this file location:
    C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNGC.
  2. In NGC folder delete all the files. To do so you must be logged as Administrator.
  3. After removing all files from NGC directory, you need to recreate your PIN.
  4. Open Settings app by pressing Windows Key + I.
  5. When Settings app opens, navigate to Accounts section.
  6. From the menu on the left select Sign-in options.
  7. Click the Windows Hello Pin button in the PIN section.
  8. Enter the desired PIN twice. Once you’re done, click OK to save changes.
    Windows 10 add PIN not working

Note: If deleting NGC folder didn’t solve the problem, you can use the next solution.


3. Use the I forgot my PIN option

  1. Go to Settings > Accounts.
  2. Next, go to Sign-in options and choose I forgot my PIN.
  3. Follow the instructions and enter your Microsoft account password and you’ll be able to set a new PIN code or use the old one instead.

Note: Some users also suggest combining both Solutions 1 and 2. To do so follow the steps from Solution 2, but when asked to set up a new PIN code click Cancel.

Then follow the steps from Solution 1, delete the NGC folder and then add a new PIN code.


Editor’s Note: This article continues on the next page with additional solutions to fix PIN issues. If you want to read more about login issues, check out our wide collection of guides.

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I CANNOT LOG IN TO MY ACCOUNT YET I AM NOT LOCK OUT. IT’S ASKING ME TO ENTER AN SMS CODE FROM A PHONE NUMBER THAT I DON’T HAVE ANYMORE. MY LAPTOP IS NOT DELL.

IS THERE ANY OTHER WAY TO LOG IN, LIKE A COMMAND LINE OPTION?

I fogot my pin. After trying a few times, i now have to enter a “challenge phrase”. Takes me back to pin entry screen. No log in option is available, or any other option. If i do try the pin, and fail, i have to reboot and start again. Wtf

Hello, Edgar I am trying to back up my windows 10 to Windows 7 and then reverse it back to make it run more efficiently

Hello!

Thank you for this information! We hope that other users will see this comment and it will help them. We will also give this information to our authors.

Cheers!

Tried all no luck and yeah I don’t have the AppData folder either. Was actually starting to like Win10 too. Knew Microsoft couldn’t leave well enough alone

After I go to C:Windows then ServiceProfiles then LocalService there is no file or folder called AppData. What should I do?

In File Explorer select the view tab and click on ‘hidden items’, then you can see AppData.

Good info, no PIN option even visible on my machine. Turned out to be because I was accessing the system remotely via RDP. Logging in locally fixed this. Probably by design.