Fix Canon printer error 5c20 with these simple steps

Madalina Dinita
by Madalina Dinita
Former Managing Editor
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in... Read more
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Canon printer error 5c20
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Canon printers are in high demand as they match up to buyers’ daily use expectations in terms of ink cost, maintenance, or warranty, but they aren’t free of errors whatsoever. Today we intend to address the long-discussed printer error 5c20.

A number of users have reported encountering it on their Canon printer, especially on MX series models. If you come across error 5c20 as well, there’s no need to panic as it can usually be solved quickly.

In this article, you will get to know the general causes of the error and the effective solutions that will fix the issue within a short period of time.

What can I do when getting Canon printer error 5c20?

1. Reset your printer

reset Canon printer

  1. Start by pressing the Power button on the printer and wait for it to turn off completely.
  2. Unplug the printer from its power outlet.
  3. Wait for a minimum of 30 seconds and reconnect the printer to its power source.
  4. Turn on the printer.
  5. Once it is powered on, try to print a test page.

Resetting the printer basically erases its flash memory and resets the device, often solving printer-related problems such as error 5c20. The steps above can successfully reset your printer machine, so apply them as given.


2. Check the printer’s printhead

check the printer’s print head

Resetting the printer method is widely used and fixes the error in most cases. If it doesn’t turn out good for you, continue with this procedure instead. This is recommended for those times when error 5c20 is accompanied by rattling noises when you try to print something.

To confirm this is related to the printer’s printhead, unplug the machine from its power outlet and take off the cover panel. While inside, lift the orange/grey lever to the lift of the ink cartridges, remove the ink cartridges and clean the printhead.

There are times when replacing it is mandatory for the proper functioning of the printer.


3. Make sure carriage belt is in position

check carriage belt position

If the problem still refuses to go, you will need to closely inspect the belt that moves cartridge carriage back and forth inside the printer and releases ink to paper.

The belt can be found behind the carriage section. The best is to remove the carriage and check on the belt with a flashlight to confirm whether it has slipped or not.


4. Replace Purge drive system unit

replace Purge drive system unit

When the issue appears within the pump roller sensor itself, don’t postpone replacing the Purge drive system unit.

In the above article, we have defined briefly the Canon printer 5c20 error and the symptoms behind the problem.

If none of this method worked for you, contact the printer support helpdesk or let us know via comments if you need more help from our team.

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