connection problem in Bluestacks [FIX]

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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Many Bluestacks users reported There was a problem connecting to error message on their PC. While this problem can prevent you from using Google’s services, there’s a way to fix it, and in today’s article, we’ll show you how to do it.

What to do if Bluestacks can’t connect to

1. Change Graphics Mode to OpenGL or DirectX

switch to directX bluestacks There was a problem connecting to

  1. Navigate to Bluestacks and click on the Settings option.
  2. Then, go to the Engine tab and change Graphics Mode to OpenGL or DirectX.
  3. Restart Bluestacks and see if the error persists.

2. Turn off Interception in your antivirus

bitdefender There was a problem connecting to

Note: We’re going to show you how to disable this feature in Avast Antivirus, but if you use a different antivirus, the process should be slightly different.

  1. Navigate to Menu and click on Settings.
  2. Go to Components and click on Customize next to Web Shield.
  3. Untick the box to Turn off Interception of Security Connections.
  4. Click OK to save changes.

If disabling this feature didn’t solve the problem, perhaps switching to a different antivirus might help. Bitdefender is a reliable antivirus solution, and it won’t interfere with your other applications, so be sure to try it out.

Bitdefender Total Security is the most secure antivirus software, and here’s why

3. Turn on Virtualization

enable virtualization in bios There was a problem connecting to

  1. Open the Settings app and go to Update & Security.
  2. In the left pane, select the Recovery tab.
  3. Under the Advanced section, select the Restart Now option and then click on Troubleshoot.
  4. Choose Advanced Options and then UEFI Firmware Settings.
  5. Click on Restart.
  6. Once you enter BIOS, look for Virtualization option and enable it.
  7. Save changes and check if the problem is still there.

4. Change DNS Settings

  1. Browse through your screen till you find your network icon at the right corner.
  2. Then, right-click on the Network icon and choose Open Network and Sharing Center.
    open network and sharing center There was a problem connecting bluestacks
  3. Click on Change adapter settings in the left pane.
    change adapter settings There was a problem connecting to
  4. Find your network connection and right-click on it. Choose Properties.
    connection properties can't connect to bluestacks
  5. Select TCP/IPv4 and click on Properties.
    Ethernet properties ipv4 properties There was a problem connecting to
  6. Click on Use the following DNS server addresses. Set the following values:
    • Preferred DNS server:
    • Alternate DNS server:
  7. Click OK.
    internet protocol version 4 properties window There was a problem connecting to

There you go, several quick and simple solutions that might help you fix There was a problem connecting to error in Bluestacks. Feel free to try all of our solutions and let us know in the comments section which solution worked for you.


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