Fix: This Product Key Cannot be Used in Your Country/Region

If you purchased a license for a Microsoft 365 product and tried to activate it, you might see the This product key cannot be used in your country/region. Please double-check your product key and try again error.

This error prevents users from activating Office products even if they spend money to get them. However, you can quickly fix this problem by using a service that bypasses geo-blocks and makes it look like you’re trying to activate Microsoft 365 from another country where it’s allowed.

Why is Microsoft not accepting my product key?

If you see this notice, it indicates that the product key you are using was purchased in a different nation or area from the one where you are now situated.

Product keys for Microsoft Office may only be redeemed in the country or area where they were originally purchased.

However, there are ways to bypass this notice. One is using a VPN service that will mask your actual region. Follow along to see what else you can do if Microsoft Office is not accepting your product key!

How do I get rid of the This product key cannot be used in your country/region message?

1. Use a VPN service

Using a VPN is the best way to get rid of the Sorry this product key cannot be used in your country/region message and activate your Microsoft 365 product successfully.

A VPN changes your IP address and geo-location to fool Microsoft into believing you’re trying to connect its products from a country where licensing is permitted. The trick is to choose the right country.

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2. Check your key’s source

You need to search for the product key with great attention to determine whether you are utilizing the appropriate kind of product key.

For instance, if you acquired the activation key for a different package of Microsoft Office or an earlier or newer version of Microsoft Office, then it will not function for the various versions of Office that you have.

Moreover, you must always get the product key from an authentic, official, or approved source. If you purchased the key to activate Office 365 from anywhere other than the Microsoft Store, there is a reasonable risk that the vendor gave you an unauthorized duplicate of the product key.

3. Change your region from Settings

1. Press Windows + I to open Settings then navigate to Time & language followed by Language & region.
2. Scroll down to the Region section and select the country or region which corresponds to your key’s source, by clicking on the drop-down menu next to Country or region.
3. Restart your computer in order to apply the changes made

Note that although this method will indeed change your region or country, this simple setting might not convince Office 365 thus you might have to resort to a VPN after all.

4. Contact customer support

You are welcome to contact Microsoft’s customer support service if you believe the mistake is on their end and there is nothing wrong with the region in which you are located or the key you are using.

As stated on their website, you can reach them at this number if you are calling from within the United States: (800) 865-9408. If that is not the case, you should look at their list of phone numbers for other countries.

Microsoft Office 365 country restrictions

As stated on their website, customers who acquire Microsoft 365 can assign a license to a user residing in any country except Cuba, Iran, the Democratic People’s Republic of Korea, Sudan, and Syria.

For more information about the country restrictions, check out Microsoft’s dedicated page.

How to check if the Microsoft Office product key has been used?

Unfortunately, there is no method to check whether other users have previously utilized a product key; nevertheless, you will receive an error notice if you attempt to use it.

Always acquire your items from a legitimate vendor to avoid situations in which you purchase already-used keys. You can also purchase authentic and reliable licenses from the Microsoft Store.

In case that Microsoft Store won’t open in Windows 10/11, we have already prepared an in-depth guide on how to fix it. Make sure to check it out!

To summarize, you can use a trustworthy VPN to get rid of the This product key cannot be used in your country/region error message by connecting to a VPN server in a country where the key activation is allowed.

You can also use a VPN to bypass This app is not available in your country message as well.

Although it’s tempting to use a free VPN, it doesn’t usually work the way you expect. Instead, resort to a premium VPN service like Private Internet Access.

Don’t hesitate to comment in the section below and tell us what you think. Thanks for reading!