Quickly Fix WhatsApp Web Chat History Sync Stuck/Not Working

Make sure you have a stable internet connection

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Key notes

  • If your WhatsApp web app is stuck and not syncing messages, the reason could be a cache on your mobile device.
  • To fix it, you can delete the cache on your phone and the browser you use to access WhatsApp Web.
whatsapp web not syncing messages

WhatsApp is one of the most famous chatting platforms available on all devices. However, despite its popularity, the tool is not free from bugs and errors. One of the most common issues users face is WhatsApp Web not syncing messages. However, the issue can be easily fixed. 

Here, in this guide, we will talk about available fixes for the issue right after discussing the reasons for its occurrence. Let’s get started! 

What causes the WhatsApp Web not syncing messages error?

There could be several reasons why your WhatsApp Web got stuck while syncing messages; some of the popular ones are mentioned here: 

  • Weak Internet connection – If your internet connection is not working correctly for one reason or another, you might face the issue. Check your internet connection or contact your ISP.
  • Outdated WhatsApp app on the phone – If you have an older version installed, you might find it challenging to sync messages on WhatsApp Web.
  • Issue with WhatsApp server – The sync issue could also result from a server outage. You can check the status of the WhatsApp server to ensure it is up and running.

What can I do if WhatsApp Web is not syncing messages?

Before moving to the detailed troubleshooting steps, make sure you perform these easy fixes to resolve the error: 

  • Restart your computer and your phone.
  • Check the WhatsApp server status.
  • Close the browser and try to open WhatsApp Web again.
  • Switch from beta to stable version.
  • Use the incognito mode.

If none of these worked for you, then move to the troubleshooting methods below: 

1.1 Android 

  1. Launch WhatsApp on your device and click on three dots. Select Linked devices.Linked Devices Android -whatsapp web not syncing messages
  2. Tap on the device that you want to unlink.Linked devices list Android
  3. Click Log out.logout Android

1.2 iPhone

  1. Launch WhatsApp. Go to Settings.Settings iPhone
  2. Tap Linked Devices.Linked Devices -whatsapp web not syncing messages
  3. Go to the list of devices, and tap on the device you want to unlink.Select Linked Device
  4. Tap Log Out.Logout
  5. You can now link your device again.

2. Clear WhatsApp Cache

Tip icon Tip
To clear the cache on your iPhone, you need to reinstall the WhatsApp app.
  1. Launch Settings on your Android. Settings app Android
  2. Tap on Apps.Apps Android
  3. Select App Management.App Management
  4. Navigate to the list of apps and tap on WhatsApp.Whatsapp Clear -whatsapp web not syncing messages
  5. Tap on Storage usage.Storage Usage
  6. Click Clear cache.Clear Cache

3. Remove cookies and cache on the browser on your PC

  1. Launch your preferred browser. (Here, we are mentioning the steps for Chrome)
  2. Go to three dots, and click Settings.Settings -whatsapp web not syncing messages
  3. Click Privacy & Security from the left pane and select Clear browsing data.Privacy Settings Chrome
  4. Place a checkmark beside the Cookies and other site data & Cached images and files options and click Clear data.Clear data

4. Reinstall the WhatsApp app and download the WhatsApp Desktop app

  1. Press and hold the WhatsApp app and select Uninstall icon on Android and the Remove app option on iPhone to delete the app.Uninstall Android -whatsapp web not syncing messages
  2. Confirm the action by clicking on Uninstall on Android or Delete app on iPhoneUninstall Confirm
  3. Now, go to your device’s Google Play Store or App Store to reinstall the app.
  4. You can also download the WhatsApp Desktop app for the official website or Microsoft Store for easier use on your computer.

So, these ways can help you fix the WhatsApp Web not syncing messages problem. Try them and let us know what worked for you in the comments below.

This isn’t the only issue, and many reported Can’t download. Please ask that it be resent to you in WhatsApp, but we have covered this issue in a separate guide.

Elsewhere, you may be interested in turning off the end-to-end encryption feature, especially if you want to decrypt your cloud chat backups.

More about the topics: WhatsApp Web issues