Full Fix: WHEA INTERNAL ERROR error in Windows 10
Blue Screen of Death errors such as WHEA_INTERNAL_ERROR can be quite problematic, therefore it’s important to fix them as soon as possible. This error isn’t that common, but since it can be so serious, today we’re going to show you have to fix it on Windows 10.
How to fix BSoD error WHEA_INTERNAL_ERROR
- Download the latest drivers
- Run the BSOD Troubleshooter
- Run the SFC scan
- Run DISM
- Check the hard drive
- Install the latest Windows 10 updates
- Remove the problematic applications
- Update your BIOS
- Check your hardware
Steps to fix WHEA INTERNAL ERROR error
Solution 1 – Download the latest drivers
Drivers are a major part of your operating system, especially because Windows 10 relies on them in order to communicate with all your hardware. If certain drivers aren’t compatible with your operating system, or if they are just outdated or buggy, you’ll get a WHEA_INTERNAL_ERROR BSoD error and your system will crash.
To prevent this error from appearing, it’s important that you update your drivers, and you can do that simply by using the Device Manager:
- Press Windows Key + X on your keyboard to open Power User Menu. Select Device Manager from the list.
- When Device Manager opens locate the device that you want to update, right click it, and choose Update Driver Software.
- Select Search automatically for updated driver software and wait for Windows 10 to download the appropriate driver for your device.
- Repeat these steps for all drivers that you want to update.
Although using Device Manager to update your drivers is fairly simple, you should know that Device Manager doesn’t always download the latest drivers. If you want to ensure that you have the latest drivers installed, we advise you to download them manually. To do that, simply visit your hardware manufacturer’s website and download the latest drivers for your device. Bear in mind that you might have to update all your drivers in order to fix this error.
Update drivers automatically
Searching for drivers on your own can be time-consuming. So, we advise you to use a tool that will do this for you automatically. Using an automatic driver updater will certainly save you from the hassle of searching for drivers manually, and it will always keep your system up to date with the latest drivers.
Tweakbit’s Driver Updater (approved by Microsoft and Norton Antivirus) will help you update drivers automatically and prevent PC damage caused by installing the wrong driver versions. After several tests, our team concluded that this is the best-automatized solution.
Here is a quick guide on how to use it:
- Download and install TweakBit Driver Updater
- Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
- Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.
Solution 2 – Run the BSOD Troubleshooter
If updating your drivers didn’t resolve the WHEA_INTERNAL_ERROR BSoD error, we’ll try with a troubleshooting tool. Windows 10 features a handy built-in troubleshooter that can help you with various issues, including the BSOD errors. So, we can try it and see if we have any luck.
Here’s how to run Windows 10’s troubleshooter:
- Open the Settings app and go to Update & Security section.
- Select Troubleshoot from the menu on the left.
- Select BSOD from the right pane and click Run the troubleshooter.
- Wait for the process to finish.
Solution 3 – Run the SFC scan
The next troubleshooting tool we’re going to try is the System File Checker. This tool scans your computer for potential issues, and resolves them automatically (if possible). So, if the WHEA_INTERNAL_ERROR error is caused by a corrupt system file, the SFC scan will deal with it.
Here’s how to run the SFC scanner in Windows 10:
- Right-click on the Start Menu button, and open Command Prompt (Admin).
- Enter the following line and press Enter: sfc/scannow
- Wait until the process is done (it may take a while).
- If the solution is found, it will automatically be applied.
- Now, close the Command Prompt and restart your computer.
Solution 4 – Run DISM
And the third troubleshooter we’re going to try here is DISM. This tool re-deploys the system image, and resolves potential issues along the way. So, it’s possible that running DISM will also resolve the WHEA_INTERNAL_ERROR error.
We’ll walk you through both standard and the procedure that utilizes the installation media below:
- Standard way
- Right-click Start and open Command Prompt (Admin).
- Paste the following command and press Enter:
- Wait until the scan is finished.
- Restart your computer and try updating again.
- With the Windows installation media
- Insert your Windows installation media.
- Right-click the Start menu and, from the menu, choose the Command Prompt (Admin).
- In the command line, type the following commands and press Enter after each:
- dism /online /cleanup-image /scanhealth
- dism /online /cleanup-image /restorehealth
- Now, type the following command and press Enter:
- DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:SourcesInstall.wim:1 /LimitAccess
- Make sure to change an X value with the letter of the mounted drive with Windows 10 installation.
- After the procedure is finished, restart your computer.
Solution 5 – Check the hard drive
- Enter the Advanced Startup (Restart your computer while holding the Shift key).
- Choose Troubleshoot > Advanced Options.
- Select Command Prompt from the list of options.
- When Command Prompt appears, enter the following lines and press Enter after each line in order to run it:
- Some users are also suggesting that you need to run additional chkdsk commands as well. To perform these commands, you need to know drive letters for all your hard drive partitions. In Command Prompt you should enter the following (but remember to use the letters that match your hard drive partitions on your PC):
This is just our example, so keep in mind that you have to perform chkdsk command for every hard drive partition that you have.
- Restart your computer and check if the issue is resolved.
Solution 6 – Install the latest Windows 10 updates
Blue Screen of Death errors are often caused by hardware or software issues, and if your operating system has problems with certain hardware or software, we strongly advise you to use Windows Update and download the latest Windows 10 updates. New updates are released frequently, and many of these updates improve your security, but these updates also introduce many bug fixes related to both hardware and software, therefore it’s important that you download the latest updates in order to keep your PC safe, stable and free from BSoD errors.
Solution 7 – Remove the problematic applications
Third-party applications can often cause Blue Screen of Death errors to appear, therefore it’s important that you locate and remove those applications. Errors such as WHEA_INTERNAL_ERROR are often caused by antivirus programs, therefore we advise you to remove all antivirus programs except Windows Defender. Bear in mind that uninstalling the antivirus might not fix this issue, therefore it’s advised that you use a dedicated removal tool to completely remove all files and registry entries associated with your antivirus software. Most antivirus companies have these tools available for download, so be sure to download the one for your antivirus program.
In addition to removing your antivirus software, you can also perform clean boot to find the problematic application. To perform clean boot, do the following:
- Press Windows Key + R and enter msconfig. Press Enter or click OK.
- When System Configuration window opens, click on Selective startup and uncheck Load startup items.
- Go to Services tab. Check Hide all Microsoft services and click the Disable all button.
- Click Apply and OK to save changes.
- Press Ctrl + Shift + Esc to open Task Manager.
- Go to Startup tab and right click each entry on the list and choose Disable from the menu.
- Once you disable all startup applications close Task Manager and restart your PC.</li>
<p>When your PC restarts, check if the BSoD error appears again. If the error doesn’t appear, it means that one of the disabled applications or services was causing it. To find which application caused this error, repeat the same steps but this time try enabling services and applications one by one until you find the one that caused the problem.
Solution 8 – Update your BIOS
Few users claim that they managed to fix WHEA_INTERNAL_ERROR BSoD error by updating their BIOS. When you update BIOS you sometimes unlock new features of your motherboard, and you also allow it to work with different hardware. Updating BIOS is somewhat advanced feature, therefore we advise you to check your motherboard manual for detailed instructions. Bear in mind that you can cause damage to your computer if you don’t update BIOS properly, therefore be extra cautions.
Solution 9 – Check your hardware
BSoD errors are often caused by your hardware, therefore it’s always a good idea to check if your hardware is working properly. Several users reported that this issue was fixed after replacing the motherboard, so be sure to check your motherboard first. It’s worth mentioning that almost any hardware component can cause this error to appear, so we advise you to perform a thorough inspection of your hardware.
WHEA_INTERNAL_ERROR Blue Screen of Death error is usually caused by outdated BIOS or by your hardware, but you can easily fix it by using one of our solutions.
Editor’s Note: This post was originally published in June 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.
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