Fix: 0x80070490 error in Windows 10

By: Milan Stanojevic
5 minute read

Downloading Windows updates is important if you want to keep your computer safe, but some users have reported error code 0x80070490 while trying to download Windows updates on Windows 10, so today we’re going to find out how to fix error 0x80070490.

According to the reports, Windows Update stops running, and when that happens users get error code 0x80070490. This can be a big problem because you won’t be able to download Windows updates, and you’ll be missing out new features and security patches.

How to fix error code 0x80070490 in Windows 10

Table of contents:

  1. Create a new local account
  2. Run the Update Troubleshooter
  3. Run the SFC scan
  4. Run DISM
  5. Check for viruses
  6. Disable antivirus
  7. Delete user ID store cache from registry
  8. Check if BITS, Cryptographic, MSI Installer and the Windows Update Services are running
  9. Delete SoftwareDistribution folder

Solution 1 – Create a new local account

In order to fix this issue on Windows 10 you’ll have to create a new local account and move your personal files to it:

  1. Create a new local account with administrator privileges.
  2. Move your documents and personal files to new account.
  3. Delete your old account and switch to new one.
  4. After you’ve switched to new local account add your Microsoft account to it.

After doing that, error 0x80070490 should be fixed. However, if the issue doesn’t get resolved, try some of the solutions listed below.


Solution 2 – Run the Upadte Troubleshooter

If you’re running Windows 10 Creators Update or newer, you can use a new troubleshooting tool, simply called Windows Troubleshooter. This tool can be used for dealing with various system problems, including update issues.

Here’s how to run this troubleshooter in Windows 10:

  1. Go to Settings
  2. Head over to Update & Security > Troubleshoot
  3. Find Windows Update, and click Run the troubleshooter
  4. Follow further on-screen instructions
  5. Restart your computer

Solution 3 – Run the SFC scan

Since we’re at the troubleshooting tools in Windows 10, let’s try another one. This time, we’ll be using the SFC scan. In case you’re not familiar with this tool, it serves as anothe built-in troubleshooter designed for resolving various system problems.

However, the SFC scan doesn’t have the users interface, so you’ll have to run it using the Command Prompt. In case you don’t know how to do that, just follow these instructions:

  1. Go to Search, type cmd, and open Command Prompt as Administrator.
  2. Enter the following line and press Enter: sfc/scannow
  3. Wait for the process to finish.
  4. Restart your computer.

Solution 4 – Run DISM

And the last troubleshooting tool we’re going to try when resolving the 0x80070490 is the DISM. Deployment Image & Servicing Management (DISM) is yet another troubleshooting tool in Windows 10, but it’s the most powerful one. So, if previous troubleshooters failed to resolve the problem, we’re going to try this one.

In case you don’t know how to run DISM, just follow the instructions below:

  1. Go to Search, type cmd, and open Command Prompt as Administrator.
  2. Enter the following command on the command line:
      • DISM.exe /Online /Cleanup-image /Restorehealth
  3. In case the DISM can’t obtain files online, try using your installation USB or DVD. Insert media and type following command:
      • DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess
  4. Make sure to replace ”C:\RepairSource\Windows” path of your DVD or USB.

Solution 5 – Check for viruses

Some users also associate the error 0x80070490 with virus, or some other kind of malware. So, if none of the solutions from above managed to resolve the problem, scan your computer for viruses. Once you make sure your computer is virus-free, this problem may disappear, as well.


Solution 6 – Disable antivirus

On the contrary to the previous solution, there’s a chance your antivirus is exactly what gives you this error. Antivirus programs and Windows updatesa are known for not getting along with each other. So, it’s possible that you’re getting this error because of your third-party antivirus.

To check that, simply disable your antivirus, and check for updates. If there’s no error, make sure your antivirus is up to date. On top of that, you may also consider changing your antivirus solution, or switching to Windows Defender.


Solution 7 – Delete user ID store cache from registry

  1. Open Registry Editor. You can open Registry Editor by pressing Windows Key + R and typing regedit. After you’ve typed regedit press Enter or click OK to start Registry Editor.
  2. When Registry Editor starts, you need to navigate to the following key in the left pane:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore
  3. Now you need to find keys that look like this: S-1-5-21-1505978256-3813739684-4272618129-1016. We have to mention that this is just an example, and most likely your keys will have the similar format, but the name of the keys won’t be exactly the same.
  4. Select all these keys and delete them.
  5. After you’ve deleted these keys, close Registry Editor and restart your computer.

Solution 8 – Check if BITS, Cryptographic, MSI Installer and the Windows Update Services are running

  1. Press Windows Key + R and type services.msc.
  2. When Services window starts, find the following services: BITS, Cryptographic, MSI Installer and the Windows Update Services. Make sure that those services are running.
  3. If one or more of these services aren’t running, make sure that you start them by selecting the service and clicking Start the service.

Solution 9 – Delete SoftwareDistribution folder

The last thing we’re going to try is deleting the SoftwareDistribution folder. This folder stores all update data, so if something inside this folder gets corrupted, you may encounter some update problems.

But before we delete this folder, we should disable the Windows Update service. And here’s how to do that:

  1. Go to Search, type services.msc, and go to Services.
  2. In Services list, search for Windows Update.
  3. Right-click and go to Properties, then choose Disable.
  4. Restart your computer.

Now that the Windows Update service is disabled, let’s go and delete (rename) the SoftwareDistribution folder:

  1. Navigate to C:\Windows and find the SoftwareDistribution folder.
  2. Rename folder to SoftwareDistribution.OLD (you can delete it, but it’s safer if we just leave it there).
  3. Restart your computer.

Once you do that, go and re-enable the Windows Update service:

  1. Once again navigate to Services and find Windows Update and, in Properties, change from Disabled to Manual.
  2. Restart your computer once again.
  3. Check for updates.

As you can see, fixing error 0x80070490 isn’t that hard, and we hope that our solutions were helpful to you. If you have any comments, quesitons or suggestions, just let us know in the comments down below.

Editor’s Note: This post was originally published in February 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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