FIX: Windows Update error 0x80070490

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Downloading Windows Updates is important if you want to keep your Windows 10 PC running safe and fast. This also applies to any other software installed. Keep them updated.
  • If the error 0x80070490 shows when installing a Windows Update, try a new local account, run the Update Troubleshooter or go deeper with checking the Windows Update Services and deleting the Software Distribution folder.
  • If things don't go well with updating your operating system, see our Windows Updates hub for many troubleshooters and guides.
  • Windows Update is one of the many components that could have an issue. Check out the Windows 10 errors hub which covers everything else.
update Error 0x80070490 fix

Downloading Windows updates is important if you want to keep your Windows 10 PC safe, but some users have reported error code 0x80070490 while trying to download Windows updates on Windows 10.

So today we’re going to find out how to fix error 0x80070490. According to the reports, Windows Update stops running, and when that happens users get error code 0x80070490.

This can be a big problem because you won’t be able to download Windows updates, and you’ll be missing out new features and security patches.

How can I fix error code 0x80070490 on Windows 10?

  1. Create a new local account
  2. Run the Update Troubleshooter
  3. Run the SFC scan
  4. Run DISM
  5. Check for viruses
  6. Disable antivirus
  7. Delete user ID store cache from registry
  8. Check if BITS, Cryptographic, MSI Installer and the Windows Update Services are running
  9. Delete SoftwareDistribution folder

1. Create a new local account

In order to fix this issue on Windows 10 you’ll have to create a new local account and move your personal files to it:

  1. Create a new local account with administrator privileges.
  2. Move your documents and personal files to new account.
  3. Delete your old account and switch to new one.
  4. After you’ve switched to new local account add your Microsoft account to it.

After doing that, error 0x80070490 should be fixed. However, if the issue doesn’t get resolved, try some of the solutions listed below.

Windows won’t let you add a new user account? Follow some easy steps and create or add how many accounts you want!

2. Run the Update Troubleshooter

If you’re running Windows 10, you can use the new troubleshooting tool, simply called Windows Troubleshooter. This tool can be used for dealing with various system problems, including update issues.

Here’s how to run this troubleshooter in Windows 10:

  1. Go to Settings
  2. Head over to Update & Security > Troubleshoot
  3. Find Windows Update, and click Run the troubleshooterwindows update troubleshooter Windows Update error 0x80070490
  4. Follow further on-screen instructions
  5. Restart your computer

If the troubleshooter stops before completing the process, fix it with the help of this complete guide.

3. Run the SFC scan

Since we’re at the troubleshooting tools in Windows 10, let’s try another one. This time, we’ll be using the SFC scan. In case you’re not familiar with this tool, it serves as another built-in troubleshooter designed for resolving various system problems.

However, the SFC scan doesn’t have the users interface, so you’ll have to run it using the Command Prompt. In case you don’t know how to do that, just follow these instructions:

  1. Go to Search, type cmd, and open Command Prompt as Administrator.
  2. Enter the following line and press Enter: sfc/scannowsfc scannow error 0x80070490
  3. Wait for the process to finish.
  4. Restart your computer.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this guide.

4. Run DISM

And the last troubleshooting tool we’re going to try when resolving the 0x80070490 is the DISM. Deployment Image & Servicing Management (DISM) is yet another troubleshooting tool in Windows 10, but it’s the most powerful one.

So, if previous troubleshooters failed to resolve the problem, we’re going to try this one. In case you don’t know how to run DISM, just follow the instructions below:

  1. Go to Search, type cmd, and open Command Prompt as Administrator.
  2. Enter the following command on the command line:
      • DISM.exe /Online /Cleanup-image /RestorehealthDISM error 0x80070490 windows 10
  3. In case the DISM can’t obtain files online, try using your installation USB or DVD. Insert media and type following command:
      • DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess
  4. Make sure to replace ”C:RepairSourceWindows” path of your DVD or USB.

It seems that everything is lost when DISM fails on Windows? Check out this quick guide and get rid of the worries.

5. Check for viruses

Some users also associate the error 0x80070490 with virus, or some other kind of malware. So, if none of the solutions from above managed to resolve the problem, scan your computer for viruses.

Once you make sure your computer is virus-free, this problem may disappear, as well.

We strongly recommend Bitdefender as World’s Nr.1 Antivirus. It will keep your computer safe from any malware and viruses but it will also optimize it.

6. Disable antivirus

bitdefender Windows Update error 0x80070490

On the contrary to the previous solution, there’s a chance your antivirus is exactly what gives you this error. Antivirus programs and Windows updates are known for not getting along with each other.

So, it’s possible that you’re getting this error because of your third-party antivirus. To check that, simply disable your antivirus, and check for updates. If there’s no error, make sure your antivirus is up to date.

On top of that, you may also consider changing your antivirus solution, or switching to Windows Defender which is a very good antivirus solution.

For the Norton users, we’ve got a dedicated guide on how to completely remove it from your PC. There’s a similar guide for McAffee users, as well.

If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check out this amazing list with the best uninstaller software you can use right now.

Looking to change your antivirus with a better one? Here’s a list with our top picks.

7. Delete user ID store cache from registry

To do that, follow these steps:

  1. Open Registry Editor. You can open Registry Editor by pressing Windows Key + R and typing regedit. After you’ve typed regedit press Enter or click OK to start Registry Editor.
    regedit run window Windows Update error 0x80070490
  2. When Registry Editor starts, you need to navigate to the following key in the left panel:
    • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionAppxAppxAllUserStore
  3. Now you need to find keys that look like this: S-1-5-21-1505978256-3813739684-4272618129-1016. We have to mention that this is just an example, and most likely your keys will have the similar format, but the name of the keys won’t be exactly the same.
  4. Select all these keys and delete them.
  5. After you’ve deleted these keys, close Registry Editor and restart your computer.

If you can’t edit your Windows 10’s registry, read this handy guide and find the quickest solutions to the issue.

8. Check if BITS, Cryptographic, MSI Installer and the Windows Update Services are running

  1. Press Windows Key + R and type services.msc.
  2. When Services window starts, find the following services: BITS, Cryptographic, MSI Installer and the Windows Update Services. Make sure that those services are window error 0x80070490
  3. If one or more of these services aren’t running, make sure that you start them by selecting the service and clicking Start the service.

Most users don’t know what to do if their Windows key stops working. Check out this awesome guide and be a step ahead.

9. Delete SoftwareDistribution folder

The last thing we’re going to try is deleting the SoftwareDistribution folder. This folder stores all update data, so if something inside this folder gets corrupted, you may encounter some update problems.

But before we delete this folder, we should disable the Windows Update service. And here’s how to do that:

  1. Go to Search, type services.msc, and go to Services.
  2. In Services list, search for Windows Update.
  3. Right-click and go to Properties, then choose Disable.
  4. Restart your computer.

Your Windows search box is missing? Get it back by following some easy steps from this dedicated guide.

Now that the Windows Update service is disabled, let’s go and delete (rename) the SoftwareDistribution folder:

  1. Navigate to C:Windows and find the SoftwareDistribution distribution folder Windows Update error 0x80070490
  2. Rename folder to SoftwareDistribution.OLD (you can delete it, but it’s safer if we just leave it there).
  3. Restart your computer.

Not sure what to do with the Software Distribution folder? You can either rename it, or even delete the folder.

Once you do that, go and re-enable the Windows Update service:

  1. Once again navigate to Services and find Windows Update and, in Properties, change from Disabled to Manual.
  2. Restart your computer once again.
  3. Check for updates.

Having trouble updating your Windows? Check out this guide that will help you solve them in no time.

As you can see, fixing error 0x80070490 isn’t that hard and we hope that our solutions were helpful to you.

If you have any comments, questions or suggestions, just let us know in the comments down below.

FAQ: Learn more about Windows Update errors

  • Why is Windows Update not working?

The quickest answer you can get from running the Windows Update troubleshooter and finding out the cause of the problem and getting hints on what to do next.

  • Can’t connect to Windows Update service?

There a number of reasons for this such as low disk space, poor internet connection or a firewall misconfiguration. See our guide to fix connection to update service.

  • What services does Windows Update depend on?

Some of the services that must be running and that are used by Windows Update are: Background Intelligent Transfer Service (BITS), Cryptographic Services, Automatic Updates and Event Log. The list can change as Microsoft makes changes to the operating system and the way all services work together.

Editor’s Note: This post was originally published in February 2016 and has been since completely revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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