Fix: Microsoft Store error 0x80070005 [Complete Guide]

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
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  • The Windows Store 0x80070005 error code appears due to registry files lack admin permissions.
  • Install a third-party software that will keep your PC healthy and get rid of the 0x80070005 Microsoft Store issue.
  • Some users said that the 0x80070005 Windows Store problem can be fixed by updating the app.
  • One other fix to the error code is making sure that your Operating System is up to date.
microsoft store error code

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There are more and more apps in the Microsoft Store every day, and developers are keeping them in a good shape, by releasing updates.

To update your Windows 10 apps, you need to head to the store, but what if you can’t update?

Some users have reported that they encounter a strange error 0x80070005 while trying to update their apps from Microsoft store. Here’s how the unexpected strikes and what to make of it.

Something unexpected happened (code 0x80070005)

The error usually appears when a DLL file is denied permission, so it is most likely a result of an update that messed up your Microsoft Store files. One other cause could be a lack of file or registry permission.

Users also mention these connected issues:

  • Microsoft Store download error 0x80070005 (this happens particularly when downloading games and these apps are the most likely to be impacted)
  • Forza Horizon 4 0x80070005/Sea of Thieves 0x80070005/Forza Motorsport 7 is currently not available in your account. make sure you are signed in to the Microsoft Store and try again.
  • Xbox app error code 0x80070005
  • 0x80070005 GamePass
  • App installation failed with error message: error 0x80070005: opening the package from location failed. (0x80070005)
  • This drive has apps from another device 0x80070005
  • Microsoft Store 0x80070005 error after reset/update (Note: If you try to download apps from the Store during a Windows update installtion, you can trigger further Microsoft Store errors such as stop code 0x80D03805).

How do I fix error code 0x80070005 in Microsoft Store?

  1. Reset the Microsoft Store
  2. Run the built-in Windows Troubleshooter
  3. Use a third-party repair tool.
  4. Gain full control over the Packages folder
  5. Update your Windows
  6. Perform SFC scan
  7. Check the Date, Time, and Time Zone

1. Reset the Microsoft Store

  1. Open the Windows search bar.
  2. Type in Apps & features.
  3. On the right side, click on Microsoft Store.
  4. Then click on Advanced Options.

  5. On the pop-up window, click the Reset button.

The first thing we try with most Microsoft Store problems is resetting Microsoft Store. After you reset the store, it will get back to its default settings, so if something was set wrong, it will now be fixed.

Your Microsoft Store cache is now reset, and that could help you to solve the problem. However, if this didn’t help, try some of the following solutions.

2. Run the built-in Windows Troubleshooter

  1. Go to Settings.
  2. Then Update & Security.
  3. Then click on Troubleshoot.
  4. Go to Additional troubleshooters.
  5. Select the Microsoft Store Apps.
  6. Launch it and let the program run its course.

Windows 10 features a built-in troubleshooter that can help you fix general technical issues. This tool is very useful as it allows you to quickly fix the respective issues within minutes.

3. Use a third-party repair app

Being plagued by errors while using your device can be quite irritating, so you need a program that will keep your system healthy at all times.

A third-party repair app will keep your computer files in pristine condition, it will also stop malware from ruining your system.

Windows Update is meant to improve the overall performance of your operating system, integrate new features, and even upgrade the existing ones. However, there are times when certain errors may occur out of the blue.

Thankfully, if you happen to run into such issues, there is a specialized Windows repair software that can help you solve them in no time, and it is called Restoro.

This is how you can fix registry errors using Restoro:

  1. Download and install Restoro.
  2. Launch the application.
  3. Wait for the application to find any system stability issues and possible malware infections.
  4. Press Start Repair.
  5. Restart your PC for all the changes to take effect.

After the process is completed your computer should work perfectly fine and you will no longer have to worry about Windows Update errors of any kind.

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Disclaimer: This program needs to be upgraded from the free version in order to perform some specific actions.

4. Gain full control over the Packages folder

  1. Press Windows key + R to open the Run command.
  2. In the Run window, type %localappdata% and press enter.
    run the localappdata command
  3. Now, find the folder Packages, right-click on it, and go to Properties.
  4. Go to the Security window, and make sure you have full control over the folder.
  5. If you can’t find your username, click Advanced, and in the next window, click Add.
  6. Then click Select a principal.
  7. Then type users in Select User or Group box.
  8. Then click Check Names.
  9. Lastly, check the Full control for Basic permissions section.Store Error Code 0x80070005
  10. Click Apply then OK.
  11. Reboot your computer.

One of the solutions that worked for people who faced this problem before is gaining full control over the Package folder in App Data.

After gaining full control over the Packages folder, you should be able to update your Microsoft Store apps without any problems.

But in case you’re still unable to update your apps normally, head to Settings, and make sure your date and time are set properly because the wrong date and time will lead to some Microsoft Store errors.

5. Update your Windows

  1. Click on Start.
  2. Then select Settings.
  3. Click on Update & Security.
  4. Select Check for updates.
  5. Let your Windows search and install newer versions.

If you’re running an outdated Windows version, this may explain why you’re getting this error. Update your computer and then check if the problem persists.

Microsoft regularly rolls out updates to improve the operating system’s stability and fix the bugs reported by users.

Perhaps the latest Windows 10 updates feature some dedicated Microsoft Store improvements and fixes that could help you fix error 0x80070005 in just a few minutes.

6. Perform an SFC scan

  1. Go to Start.
  2. Then type cmd.
  3. Right-click on Command Prompt and launch it as administrator.
  4. Enter the following command and hit Enter: sfc/scannowsfc scannow
  5. Wait until the scanning process finishes.
  6. Restart your computer and check if the error persists.

Sometimes, this error code may be caused by a corrupted cache and missing or corrupted licenses. The quickest solution to fix file corruption problems is by running an SFC scan using Command Prompt.

7. Check the Date, Time, and Time Zone

  1. Go to Start.
  2. Type Date and Time.
  3. Select Date and Time Settings.
  4. Then, toggle Set time Automatically.
  5. Also, toggle Set time zone automatically.

Make sure that the date, time, and time zone are correct. If these settings are incorrect, this may explain why you’re getting  Windows 10 Store error 0x80070005.

That’s about it for this article. We hope all of these solutions helped you solve the error message. Feel free to share any feedback regarding the subject in the comment section below.

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