FIX: The Windows Live ID or password you entered is not valid

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer.
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  • Users have reported login errors with Windows Live when using Games for Windows Marketplace.
  • In our article we're offering a comprehensive guide on how you can fix Windows Live id not working.
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Games for Windows Marketplace was a popular gaming service, and some older games still use this service. Windows 10 users reported Can’t sign in or The Windows Live ID or The Password you entered is not valid error while trying to use Games for Windows Marketplace.

These errors can be problematic and prevent you from playing certain games, so let’s see how you can fix them.


How to fix invalid Windows Live ID or password?

1. Use Stellar Password Recovery

If you’re looking for an advanced password reset software then Stellar Pass Recovery is the technology you need. With this amazing tool you can reset Windows Admin and User account passwords.

You won’t be having any problem recovering Windows 10 username and passwords for web browsers, FTP client apps or network applications.

Use the Admin/User Password feature that enables you to login without the Windows password and it can be used with the the boot disc version of the software.

Another perk that you’ll most definitely find useful is that thanks to this smart tool you can recover lost license keys of Microsoft applications as well as WinZip and other programs on your PC.

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2. Create a new password

  1. Sign in to your Live account.
  2. Go to Security Info, then click App passwords.
  3. Click Create a new app password and add a new password for this account.
  4. Use the new password to login to Games for Windows Marketplace app.

Certain games use Games for Windows Marketplace app in order to run, however, many users reported Can’t sign in or The Windows Live ID or password you entered is not valid error messages so in order to fix this problem it’s advised that you create a new app password.


3. Turn off two-step verification

In order to achieve maximum protection, Games for Windows Marketplaceservice uses two-step verification. Unfortunately, some games don’t work well with two-step verification, so you’ll have to disable it.

To disable two-step verification, you need to login to your Live account, go to Security Info section and turn off two-step verification. After turning off two-step verification, everything should be working normally.

Users reported that enabling and disabling two-step verification, even if you don’t have it turned on, fixes the issue, so you might want to try that.


4. Make sure Games for Windows Marketplace isn’t blocked by your firewall

According to users, sometimes you can get Can’t sign in. The Windows Live ID or password you entered is not valid message because your antivirus or firewall are blocking Games for Windows Marketplace.

To fix this issue, it’s advised to check your antivirus and make sure that Games for Windows aren’t blocked by your antivirus. If the application isn’t blocked by your antivirus or firewall, the issue might be the firewall itself. If that’s the case, disable the antivirus completely and check if that solves your problem.

Run a System Scan to discover potential errors

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Run a PC Scan with Restoro Repair Tool to find errors causing security problems and slowdowns. After the scan is complete, the repair process will replace damaged files with fresh Windows files and components.

If the problem is still there, your last option would be to completely remove your antivirus. Once you remove the antivirus, you need to check if the issue is still there. If not, maybe it’s time to consider a different antivirus solution.

Many antivirus tools, such as BullGuard, have a Gaming Mode feature that will optimize your antivirus for gaming sessions and prevent it from interfering with your games.

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5. Reinstall Games for Windows Marketplace software

There are several ways to reinstall an application, but the most effective method is to use uninstaller software. In case you don’t know, uninstaller software is a special application that can easily remove any application along with all files and registry entries associated with it.

By using uninstaller software you’ll ensure that the selected application is completely removed, and prevent any leftover files from interfering with your system.

There are many great uninstaller applications on the market, but one of the best is IOBit Uninstaller 10 Pro, so be sure to try it out.

After you remove Games for Windows Marketplace software, install it again and the problem should be completely resolved.

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6. Reinstall Microsoft Silverlight and Games for Windows Live

  1. Uninstall these applications in the following order:
  2. Microsoft Games for Windows Live and Games for Windows Marketplace
    Bing Bar
    Windows Live Essentials
    Microsoft Silverlight
    Windows Live ID Sign-in Assistant
    Any installed .NET frameworks
  3. Restart your computer
  4. When the computer restarts, install these components in the following order:
  5. .NET framework
    Windows Live ID Sign-in Assistant
    Microsoft Silverlight
    Games for Windows Marketplace
    Microsoft Games for Windows Live
  6. Sign in and your issue should be resolved.

7. Install Games for Windows Live separately

Games that require Games for Windows Live usually install it by default, but in some rare cases files can get corrupt and you won’t be able to sign in to Games For Windows Live.

In order to fix this problem, it’s advised to install Games for Windows Live separately from the game you want to run.


8. Disable the proxy

  1. Open the Settings app. You can do that quickly by using Windows Key + I shortcut.
  2. Once the Settings app opens, go to the Network & Internet section.
    Cannot sign in to Games for Windows Live
  3. Select Proxy from the menu on the left. In the right pane, disable all options.
    Games for Windows Live connection error

After disabling your proxy, check if the problem is still there. If you still want to protect your privacy online, a better choice would be a VPN. There are many great VPNs on the market, and one of the best is Cyberghost VPN so you might want to try it out.


9. Rename the Content directory

  1. Press Windows Key + R and enter %localappdata%. Now press Enter or click OK.
    Games for Windows marketplace sign in error 80154002
  2. Now navigate to the MicrosoftXlive directory.
  3. Locate the Content directory and rename it to Content_bak.

After doing that, try to launch the game again. If everything is in order, you should be able to start your game without any issues.


10. Use System Restore

  1. Press Windows Key + S and enter system restore. Select Create a restore point from the list of results.
    Games for Windows marketplace sign in error 80154002
  2. Now click the System Restore button when System Properties window appears.
    Cannot sign in to Games for Windows Live
  3. System Restore window should now open. Click Next to proceed.
    Games for Windows marketplace sign in error 80154002
  4. Now check Show more restore points option, if it’s available. Choose the desired restore point and click Next.
    Cannot sign in to Games for Windows Live
  5. Follow the instructions on the screen to restore your PC.

Once the restoration process is finished, check if the problem is still there. Keep in mind that this isn’t the most reliable solution, but if you didn’t have any issues with Games for Windows Marketplace until recently, then this solution might be helpful.


Can’t sign in. The Windows Live ID or password you entered is not valid error message can create all sorts of problems with older games, but we hope that our solutions helped you fix this problem.

We’d like to hear your opinions on this matter so please leave us your comment in the section below.


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I have problem with that when I want to add friends on GFWL on Resident Evil ORC and something like Family Settings or Restriction,how can I fix that