FIX: Device not compatible message in Bluestacks

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • Many Bluestacks users reported the message Device incompatible while trying to run certain apps.
  • One of the first solutions would be to try changing the engine settings in order to fix this issue.
  • You should also make sure that you have the latest version of Bluestacks installed.
  • Consider reinstalling Bluestacks by following our step-by-step guide below.
How to fix the Device not compatible message in Bluestacks
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One of the most popular Android emulators on the market is Bluestacks, but many users reported Device not compatible message when trying to run certain applications.

This can be a problem and prevent you from running certain games, so in today’s article, we’re going to show you how to fix this problem.

There are various problems that can appear in Bluestacks, and a common problem is Device not compatible message.

This isn’t the only issue that users are dealing with, and here are some similar problems that users reported:

  • Your device isn’t compatible with this version Bluestacks PUBG – This message can appear while trying to run PUBG, and it’s usually caused by your settings. To fix the problem, increase the number of cores and amount of RAM in Bluestacks settings.
  • Your device is not supported PUBG Mobile Bluestacks, at the moment PUBG Bluestacks – In order to run certain games, you’ll need to have a 64-bit version of Bluestacks installed. A 64-bit version offers better performance by better utilizing your hardware, so be sure to switch to the 64-bit version as soon as you can.
  • Bluestacks device not compatible Pokemon Go – If certain applications aren’t supported, you can maybe avoid this issue simply by downloading the application from a third-party source.
  • Bluestacks Fortnite device not supported – Sometimes you might not have the latest version of Bluestacks installed, and that can cause the issue to appear. To fix this problem, be sure to reinstall Bluestacks and upgrade to the latest version.

How do I fix the Device not compatible error in Bluestacks?

  1. Change the engine settings
  2. Install the 64-bit version of Bluestacks
  3. Try downloading the APK file from a third-party source
  4. Delete the data and cache for Google Play Store
  5. Install the latest version of Bluestacks
  6. Try a different emulator
  7. Reinstall Bluestacks

1. Change the engine settings

  1. Open Bluestacks.
  2. Navigate to Settings, and select Engine.
  3. Change the number of cores to 4, and change the memory to at least 3GB.
  4. Check Use advanced graphics mode.
  5. Save changes and check if that solves your problem.

Sometimes you might get a Device not compatible message in Bluestacks due to your settings, and this can prevent you from running certain applications and games.

However, you can fix this problem simply by making a couple of adjustments, just follow the above steps to quickly solve this issue.

If you encounter a Bluestacks black screen on your PC, just follow our detailed guide and fix it in no time.

2. Install the 64-bit version of Bluestacks

Many users reported Device not compatible message while trying to run Fortnite in Bluestacks. It turns out that in order to run Fortnite, you need to have a 64-bit version of Bluestacks installed.

In case you don’t know, most software comes in 32-bit and 64-bit versions, and if you have a 64-bit processor, which you most likely do, it’s advised to use a 64-bit version of Bluestacks.

The 64-bit version will make better use of your hardware and CPU and bring you improved performance, so there’s no reason not to use it.

After you switch to the 64-bit version of Bluestacks, try running Fortnite again and check if the problem is still there.

3. Try downloading the APK file from a third-party source

If you’re getting Device not compatible message in Bluestacks, the problem might be related to the application you’re trying to run. Some applications won’t be able to run or download on Bluestacks at all.

However, you can always circumvent this problem simply by downloading the APK file from a different source.

There are many third-party websites that host APK files, so download the application from one of these websites and run the APK file that you’ve downloaded in Bluestacks.

You should then just install the application and the problem should be resolved.

4. Delete the data and cache for Google Play Store

  1. Navigate to the System app in Bluestacks.
  2. Go to the Apps and select All.
  3. Select Google Play Store, and click Clear data.
  4. After doing that, repeat the previous step for Google Play Services.

According to users, one way to fix this problem is to delete data and cache for Google Play Store.

Sometimes your cache can become corrupted and that can interfere with the application download. To fix this problem, you just need to clear the cache by following the above steps.

Once you clear the cache and data for both applications, check if the problem is still there. Alternatively, you can download HD GuestCommandRunner from Bluestacks and use it to clean the cache.

Also, find the quickest solutions to the Latest version already installed error in our comprehensive guide.

5. Install the latest version of Bluestacks

If you’re getting a Device not compatible error in Bluestacks, it’s possible that the issue is caused by an outdated version of Bluestacks.

The older version might have certain bugs, or they might not support the latest features, and that can lead to this and many other errors. To fix this issue, update Bluestacks to the latest version.

After updating your application to the latest version, try running the app that is giving you this error and check if that solves the problem.

6. Reinstall Bluestacks

To manually uninstall Bluestacks:

  1. Open Control Panel
  2. Click on the Programs icon
  3. Select Uninstall a program
  4. Find Bluestacks in the program list and double click
  5. An Are you sure you want to uninstall? dialog box will show up, select Yes and wait for the process to complete
  6. When the uninstallation is finished, you will receive a The product has been successfully uninstalled prompt.

At this point, there is a possibility that some empty files or the installation wizard are still on your computer.

The Device not compatible error may appear because your Bluestacks installation files are corrupted, in which case we recommend a full reinstallation of the software. 

This can step in the way if you want to reinstall the program, and it is also unnecessarily using resources. To make sure that everything related to the Bluestacks software is removed from your computer:

  1. In your main drive (the one where Windows OS is installed) head to the ProgramData folder. The folder may be hidden, in which case you will have to manually type the location of your main drive and the name of the folder into the location tab, for example, if your main drive is C, then you will type: C:ProgramData.
  2. Find the Bluestacks Setup folder and delete it.
  3. Open the Run command prompt by pressing Windows key+R or by typing Run in the Windows Search Box.
  4. Type %temp%, and click Ok.
  5. Delete everything in the Temp folder.

Now the uninstallation is fully completed, and we can proceed to reinstall Bluestacks:

  1. Head to the Bluestacks’ homepage.
  2. Click on the Download Bluestacks button.
  3. Open the installation wizard.
  4. Click the Install now button.
  5. When the installation is complete, the user interface will open automatically.

7. Try a different emulator

However, if we had to pick a solid Bluestacks alternative, we would recommend trying out LDPlayer.

It allows you to play mobile games on PC without facing any issues at a higher speed compared to that of a phone or tablet.

This great emulator comes both with Google Play Store and its own LD Store. It has a very straightforward, easy-to-use UI.

Other features of LDPLayer include the possibility to record gameplay, good keyboard mapping controls, support for the latest games.

Thanks to this amazing tool, you can have also the possibility to play multiple games simultaneously, file sharing between your Windows and Android devices.

Get LDPlayer

Bluestacks is a great application overall, but Device not compatible message can be a problem for some users.

This issue is usually caused by your settings, but we hope that you managed to solve this problem by using one of our solutions.

For more suggestions or other questions, feel free to access the comments section below.

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