Spammers quiet often come up with new and clever techniques to spam the email account users with unwanted product recommendations or force them to download and install malware infected programs.
If you are facing Delivery Status Notification (Failure) error, you may have become a victim of the same. The users receive a delivery status notification for the emails they haven’t sent with an HTML file attachment that usually redirects to some shady websites.
Here are a couple of ways to fix the delivery status notification (failure/delay) error.
Fix Delivery Status Notification (Failure) Error on Outlook / Live email accounts
- Restart your PC
- Check your PC for Malware
- Change your Email Account Password
- Disable Automatic Reply for your account
- Temporary Issue
- Other Causes to Consider
1. Restart your PC
Have you tried restarting your PC yet? If you haven’t, restart your PC and check for any improvements. If the problem is with your Live Mail account or Outlook client, a quick restart may fix any temporary issues with the email client.
Ignore the Email
The first thing, you as a user should do is not open the email attachment as it may contain a third-party script that can even fly under your antivirus protection.
Open the email if necessary to see if it is a legitimate delivery notice. But, don’t open any email attachments in those emails.
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2. Check your PC for Malware
If you have already opened the email attachment, you may want to run a full security scan of your PC to check for any unwanted program traces or group policies.
If you don’t have a security program installed already, download Malwarebytes. It comes with a free 14-day premium account license that you can use to scan and delete any malware from your PC.
If you already have an antivirus installed and still the program failed to detect the threat, make sure the program has the latest update installed and perform a complete security scan immediately.
3. Change your Email Account Password
Some users have reported that changing their Live / Outlook account password stopped the spam emails from the spammers. Check your email account’s Sent Item folder and see if any unknown email has been sent.
If sent, you may need to change your email account password to be on the safer side. Here is how to change your outlook account password.
- Go to Live Password Reset page.
- Enter your email address and click Next.
- Microsoft will ask you to verify your identity. You can either use your backup email to receive the confirmation code or use your mobile number to get a text.
- Select any of the verification methods, enter the verification code and enter your new password.
- Make sure you enter a strong password consist of letters, numbers and special characters.
Login with your new password. You may also need to update other application linked with your Outlook account with the new password.
4. Disable Automatic Reply for your account
If you have setup Automatic reply for your account, it may result in the delivery status notification failure message. Try to disable automatic reply for your account and see if that resolves the error. Here is how to do it.
- Log in to your Outlook account.
- Click on the Settings icon (cog icon)
- Click on View all Outlook Settings.
- Go to Mail tab and select Automatic Replies option.
- On the right-pane, you can see the Automatic replies as on. Toggle the switch to turn off Automatic replies for your Outlook account.
- Click the Save button (on top) and exit the settings page.
5. Temporary Issue
The best you can do here is to wait for a couple of hours and check for any improvements. If the issue is not resolved, contact Microsoft support on their community forum. The support staff should be able to help you to resolve the error if it is from their end.
6. Other Causes to Consider
Check for an incorrect email address – You may receive delivery status notification failure error in case the recipient’s email address is incorrect. This is among the most common cause of this error, but under-reported. Make sure the recipient’s email address is correct before taking other measures.
Unavailability of the server – This is mostly the case with self-hosted custom domain email addresses. If the forwarding server is down for maintenance or other reason, your emails may bounce back resulting in an error.
Check for large attachments – Check your email for large attachments. While your email service provider may support large email attachments, the recipient’s email service provider may have set limitations on attachments. Check with the recipient for any such limitations.
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