Fix the Delivery Status Notification (Failure) Error with these 6 steps

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services... Read more
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Fix Delivery Status Notification (Failure) Error

Spammers quiet often come up with new and clever techniques to spam the email account users with unwanted product recommendations or force them to download and install malware infected programs.

If you are facing Delivery Status Notification (Failure) error, you may have become a victim of the same. The users receive a delivery status notification for the emails they haven’t sent with an HTML file attachment that usually redirects to some shady websites.

Here are a couple of ways to fix the delivery status notification (failure/delay) error.

Fix Delivery Status Notification (Failure) Error on Outlook / Live email accounts

  1. Restart your PC
  2. Check your PC for Malware
  3. Change your Email Account Password
  4. Disable Automatic Reply for your account
  5. Temporary Issue
  6. Other Causes to Consider

1. Restart your PC


Have you tried restarting your PC yet? If you haven’t, restart your PC and check for any improvements. If the problem is with your Live Mail account or Outlook client, a quick restart may fix any temporary issues with the email client.

Ignore the Email

The first thing, you as a user should do is not open the email attachment as it may contain a third-party script that can even fly under your antivirus protection.

Open the email if necessary to see if it is a legitimate delivery notice. But, don’t open any email attachments in those emails.

2. Check your PC for Malware

If you have already opened the email attachment, you may want to run a full security scan of your PC to check for any unwanted program traces or group policies.


If you don’t have a security program installed already, download Malwarebytes. It comes with a free 14-day premium account license that you can use to scan and delete any malware from your PC.

If you already have an antivirus installed and still the program failed to detect the threat, make sure the program has the latest update installed and perform a complete security scan immediately.

3. Change your Email Account Password

Some users have reported that changing their Live / Outlook account password stopped the spam emails from the spammers. Check your email account’s Sent Item folder and see if any unknown email has been sent.

If sent, you may need to change your email account password to be on the safer side. Here is how to change your outlook account password.

  1. Go to Live Password Reset page.
  2. Enter your email address and click Next.
    Reset Microsoft account Hotmail password
  3. Microsoft will ask you to verify your identity. You can either use your backup email to receive the confirmation code or use your mobile number to get a text.
  4. Select any of the verification methods, enter the verification code and enter your new password.
  5. Make sure you enter a strong password consist of letters, numbers and special characters.

Login with your new password. You may also need to update other application linked with your Outlook account with the new password.

4. Disable Automatic Reply for your account

If you have setup Automatic reply for your account, it may result in the delivery status notification failure message. Try to disable automatic reply for your account and see if that resolves the error. Here is how to do it.

  1. Log in to your Outlook account.
  2. Click on the Settings icon (cog icon)
  3. Click on View all Outlook Settings.
    view all outlook settings
  4. Go to Mail tab and select Automatic Replies option.
    Outlook - Mail - Automatic Replies
  5. On the right-pane, you can see the Automatic replies as on. Toggle the switch to turn off Automatic replies for your Outlook account.Outlook Disable automatic replies
  6. Click the Save button (on top) and exit the settings page.

5. Temporary Issue

If none of the above solutions is working, it may be a problem at the Microsoft or the email service provider’s end if you are using any other email service provider.Waiting laptop

The best you can do here is to wait for a couple of hours and check for any improvements. If the issue is not resolved, contact Microsoft support on their community forum. The support staff should be able to help you to resolve the error if it is from their end.

6. Other Causes to Consider

Other issues

Check for an incorrect email address – You may receive delivery status notification failure error in case the recipient’s email address is incorrect. This is among the most common cause of this error, but under-reported. Make sure the recipient’s email address is correct before taking other measures.

Unavailability of the server – This is mostly the case with self-hosted custom domain email addresses. If the forwarding server is down for maintenance or other reason, your emails may bounce back resulting in an error.

Check for large attachments – Check your email for large attachments. While your email service provider may support large email attachments, the recipient’s email service provider may have set limitations on attachments. Check with the recipient for any such limitations.

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