Fix: Google Drive keeps crashing' By: Kenneth Kimari
3 minute read

Google Drive works really well, most of the time. Open a document, edit, and share on any Windows, Mac, Android, or iOS devices. But it is not without problems. Sometimes an edited file might fail to sync. Other times the shared file may fail to appear for collaboration or even fail to open. The most frustrating of them all is the frequent crashing of the Google Drive app, especially when you resume the system from sleep, or when synchronizing large files. We have listed some few workarounds that might help you to fix this problem.

Related: How to scan Google Drive for viruses

How to fix Google Drive Crashing problems

Solution 1: Disable Google Drive Plug-In

The Google Drive plugin installed in your Chrome browser enables access and easy sharing of your cloud documents. When the plugin is not functioning well, it results in frequent crashing which is apparently, what you are experiencing. By disabling the plug-in, you can fix this problem. Simply follow the steps outlined below.

Step 1: In the address bar, type “chrome://extensions/” to go to that page. You can also click the three dots>settings>extensions.

Google drive keeps crashing errorStep 2: You will find the option to disable or remove the plugin. Click to uncheck the Google Drive plugin.

While this is just a temporary solution to the problem, you can wait until browser updates are installed and bugs fixed. However, note that until then, you will have to rely on the online drive application to access your cloud documents.

Solution 2: Fix corruption in registry

The Windows registry is a crucial component of the operating system, acting as the database system for all the user’s application/software and for the OS itself. The signs of corrupt windows registry include frequent crashing of applications, error messages on the screen, system refusing to boot, system slow down and the worst of all the blue screen of death. If Google Drive keeps on crashing, your drive’s and browser entries may be corrupted and causing conflicts. This may lead to frequent crashing of the app. To fix this, repair Windows registry with ReginOut.

Solution 3: Reinstall Google Drive software

The Google Drive app lets you easily navigate and share files within its desktop app without the need to use a browser. If the application files are not completely installed, Google Drive may end up crashing Chrome. To fix this, repair the installation via the programs > programs and features options in the control panel. If this fails, you may need to reinstall Google Chrome also.

Solution 4: Repair corrupted shared system files

Google Chrome DDL files are in many cases shared with other applications. If these files are missing or are corrupted, Windows may misbehave, or even crash. You should scan and repair these files using System File Checker. To do so, follow the steps below.

Step 1: If you are using Windows 10, Windows 7, or Windows Vista, click start, then type cmd in the search box. If you are using Windows 8, click search and then type ‘command prompt’ in the search box.

Step 2: Right-click the command prompt, then select ‘Run as administrator’. If prompted for administrator confirmation, click ‘allow’

Step 3: Type the following command at the command prompt, then press Enter.

Sfc /scannow

Step 4: The above command scans all the shared files and replaces any corrupted file with a cached copy found in a zipped folder at %WinDir%\System32\dllcache. Do not close the command prompt until the process is 100% complete. Once finished, the system will display the scan report with details of the corrupt files that were repaired successfully. It will also display details of the corrupt files that the Windows Resource Protection was unable to fix.

If things still are not working, you can reach out for help in the Google Drive Help forum or the Google apps for work help forum.

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