How to Fix Microsoft Edge White/Blank/Grey Screen Page Problem

If Edge opens with a blank screen, check the browser's settings

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
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  • Microsoft Edge sometimes opens with a grey or white screen due to compatibility issues or a problem with the browser itself.
  • When Edge's home page is not working, you can try to reset the browser.
  • Consider using another browser if Microsoft Edge keeps opening with a grey screen.
Fix microsoft edge white screen

Microsoft Edge wants to be the replacer for the old Internet Explorer browser. Microsoft developed it for the Windows 10 OS and has been included in the latest iteration as well. But you might encounter issues with it, like the white screen in Microsoft Edge.

Does Microsoft Edge open with a blank white or grey screen when you run it? Some users have stated that the browser opens with a grey or white screen, and then Edge crashes without any error message.

In other instances, blank pages might open randomly in Edge. These are a few resolutions that might fix things if the Microsoft Edge browser crashes with a blank white or grey screen.

What causes the White Screen of Death?

The White Screen of Death in Microsoft Edge or other display-related issues can be caused due to a bunch of reasons. We have listed the common ones below:

  • Installed extensions or plugins: Some extensions or plugins affect how Edge operates and lead to White Screen of Death.
  • Corrupt browsing data: Corrupt browser data, be it the cache of cookies, can trigger various problems in Edge.
  • Conflicting applications installed on the computer: When conflicting applications are installed, you may find Microsoft Edge blank at the top of the page.
  • Outdated drivers: An outdated driver, especially the graphics driver, can often cause a Microsoft Edge black screen.
  • Misconfigured browser settings: Certain browser settings are also found to be the underlying cause behind Microsoft Edge’s white screen in Windows 11.
  • Improper installation of Microsoft Edge: If Microsoft Edge is not installed properly and some critical files are missing, it will lead to a blank page URL in Edge.

If you see a white screen on Microsoft Edge and it then closes, it could be due to any of these underlying causes. So, make sure you check for them all.

Why am I getting a Microsoft Edge blank screen?

The Microsoft Edge blank page problem stems from similar issues discussed earlier. It could be blank white or blank grey screen.

And the most common reason behind the issue is Hardware Acceleration. Users who had the feature enabled reported issues with the browser, and disabling it seemed to fix things.

Why is Microsoft Edge grey screen?

The Microsoft Edge grey screen generally appears when you open a tab that’s been idle for a while. And the issue generally arises due to misconfigured browser settings.

Also, if you modified the flags in Edge, it could be responsible for the problem. So make sure to revert any changes to the flags made recently.

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Quick Tip:

Having trouble with Edge upon startup is no downfall, but you should always have a backup web crawler such as Opera One. Plus, you can transfer all saved data from Edge over to Opera One after installation.

Besides, Opera One can synchronize your data across all your device and comes with unique built-in features such as VPN, Ad Blocker, native AI, social media, and messaging app integrations.

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How do I fix the white, blank or grey screen on Microsoft Edge?

1. Run the Microsoft Store App Troubleshooter

  1. Press Windows + I to launch Settings, and click on Troubleshoot on the right.Troubleshoot
  2. Click on Other troubleshooters.Other troubleshooters
  3. Now, click the Run button next to the Windows Store Apps troubleshooter.Run to fix microsoft edge white screen
  4. Follow the on-screen instructions to complete the process.Follow instructions

Troubleshooters are a great built-in tool in Windows that can help you fix several issues with your computer, installed programs, and connected devices. Once the troubleshooter is run, check if the Microsoft Edge white screen on startup problem is resolved.

2. Clear Edge’s browsing data

  1. Press Ctrl + Shift + Del to open the Clear browsing data utility.
  2. Click on the Time range dropdown menu, and select All time.All time
  3. Select all the data category boxes, and click the Clear now button.Clear now

You should also delete the cache folder for Edge. You will find it usually in the C:\Users\\AppData\Local\Microsoft\Edge\User Data folder. The browser started with default settings.

If the grey screen crash closes Edge before you can utilize the browser’s tools, you can still clear Edge’s data with a dedicated cleaner tool, that removes cookies and cache for you.

In this particular case, Fortect is definitely an option that stands out. It is a PC Cleaning utility that helps you remove all clutter, including browsing data.

Fortect has been on the market for a while and uses up-to-date technologies to detect junk files that do nothing besides take up space and resources.

It is a better alternative than manual browser cleaning because it gives you a comprehensive report on everything you can safely remove to improve your browser performance. 

In the case of Microsoft Edge, you can opt to clean your cached files, history, cookies, download history, sessions, recently typed URLs, saved passwords, and more.

Users can choose to delete all this data or pick a particular sector. So if you want to keep your internet history and saved passwords, you can certainly do so. 

3. Reset the Edge browser

  1. Press Windows + I to launch Settings, and select the Apps tabs from the left.Apps
  2. Next, click on Apps & features on the right.Apps & features to fix microsoft edge white screen
  3. Click on the ellipsis next to Microsoft Edge and select Modify.Modify
  4. Click Yes in the UAC that appears.Yes
  5. Now, click to fix microsoft edge white screen

The repair process will reinstall Edge, but it wouldn’t affect the configured settings or saved data. Also, make sure that you have an active Internet connection to complete the process. Once done, check if the Microsoft Edge white screen when printing problem is resolved.

4. Switch hardware acceleration off

  1. Press Windows + R to open Run, enter inetcpl.cpl in the text field, and click OK.inetcpl.cpl
  2. Navigate to the Advanced tab.Advanced
  3. Select the Use software rendering instead of GPU rendering option, and click on OK to save the to fix microsoft edge white screen

Hardware Acceleration might provide smoother graphics rendering for pages, but switching it off can eliminate numerous browser crashes and even fix the Microsoft Edge blank grey screen.

If this resolves the Edge blank screen crash, see how keeping it disabled works for other apps.

5. Uninstall IBM Trusteer Rapport

  1. Press Windows + R to launch the Run command, type appwiz.cpl in the text field, and click OK.appwiz.cpl
  2. Select the IBM Trusteer Rapport software, and click the Uninstall button.Uninstall to fix microsoft edge white screen
  3. Follow the on-screen instructions to complete the process.

After uninstalling the software, the Microsoft Edge white screen not responding issue should be fixed. In case it persists, head to the last method.

6. Clear the app cache

  1. Press Windows + E to open File Explorer, and navigate the following path where Username is the name for your account on the PC:C:\Users\Username\AppData\Local\Microsoft\Edge\User Data\Default\Cache\Cache_Data
  2. Press Ctrl + A to select all the files here, and then hit Delete.clear cache
  3. Choose the appropriate response in case a confirmation prompt appears.
  4. Once done, restart the computer and then launch the Microsoft Edge.

When you have Microsoft Edge white screen in Windows 10 or even other iterations of the OS, usually clearing the app cache does the trick. Also, you may try to clear the other cache files here located under different folder.

7. Roll Windows back

  1. Press the Windows + R, type rstrui in the text box, and click OK.rstrui to fix microsoft edge white screen
  2. Press the Next button to open a list of restore
  3. Select a restore point that at least predates the most recent Windows update, and click restore point
  4. Click Finish to confirm your selected restore point, and start the process.Finish to fix microsoft edge white screen

We’re suggesting this because some users stated on forums that they experienced Microsoft Edge white screen after an update, which points to either changed settings or a bug in the latest version. The Microsoft Edge white screen problem will be fixed by the time the restore is complete.

How do I fix corrupted Microsoft Edge?

The best way to fix corrupted Microsoft Edge is to Repair it via the App settings, as discussed in the previous section. Or you could run an SFC (System File Checker) scan, which would take considerably longer.

One of our readers also suggested resetting the folders security descriptors icacls to fix this issue. To do that, run the following command after opening Command Prompt as an administrator: "C:\Program Files (x86)\Microsoft" /q /c /t /reset

And if these don’t work, reinstalling Edge is always possible. Make sure to use an effective uninstaller software to remove all residual Edge files before you go ahead and reinstall the browser.

To conclude, at least one of these solutions should fix white or gray screen crashes in Edge. In addition, running an anti-virus scan is always helpful.

Also, find out how to fix the Out of Memory error code in Edge.

Please write us a comment below and let us know if any solutions from our guide worked for you or if there are others we should include here.

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