Fixed: Office Documents Hang when Saving Through a Slow Network

By: Radu Tyrsina
2 minute read
Why Microsoft Office documents freeze?

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As part of the most recent updates, Microsoft has issued a fix that affects the problem with Office documents that hang when you save through a slow network on a domain-joined Windows 8.1 or Windows 8 computer. More details below.
microsoft office documents freeze
If you have been encountering annoying problems that have to do with the freezing of your Office documents, then you should know that a potential fix has been rolled out.

Microsoft released an update to fix this issue

Update file KB 3001266 fixes the problem where Office documents freeze when saving through a slow network on a domain-joined computer in Windows 8.1 or Windows 8.

Here’s how the error occurs:

  • You have a domain that has the Dynamic Access Control feature enabled in the Active Directory Administrative Center.

  • You have a domain-joined computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.

  • A Microsoft Office document is located on a File Classification Infrastructure (FCI)-defined server.

  • You try to update and save the document through a slow network.


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    This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

    1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
    3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

So, if the above happens, then your Microsoft Office document hangs for about one minute before it is saved.

Microsoft also says that while subsequent save operations during the next eight hours do not experience any delay, there will be a delay every eight hours.

Read also: Fix: Microsoft Office not opening in Windows 10, 8.1

There isn’t a hotfix available for download for this problem, so you just need to make sure that you have the November 2014 update rollup for Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, as well as for Windows RT, Windows 8, or Windows Server 2012 running.

[UPDATE] Meanwhile, users have reported some more issues related to Office documents. Even with your system constantly updated, you might still encounter errors. Here are some helpful guides to fix them:

Editor’s Note: This post was originally published in November 2014 and has been updated to provide more helpful solutions, freshness, accuracy, and comprehensiveness. 

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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