Whoops! There was a problem playing the video [Google Drive]

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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  • Google Drive, a cloud-based file syncing allows you to playback videos stored in the cloud.
  • You might get an error trying to watch them so, in this article we compiled a list of solutions to fix this. 
  • If you are a fan of gaming then you might want to check out our Gaming section for more articles like this one.
  • Any cloud-based service can be accessed with a web browser. Check out the Browser section on our website to read all about them.

Fix video playback issues with these 12 solutions

  1. Try a gaming dedicated browser
  2. Scan your PC for malware
  3. Open your browser in Incognito Mode
  4. Check the video format
  5. Open the video in a new window
  6. Restart the PC/device
  7. Check your google accounts settings
  8. Check your network connection settings
  9. Clear browser cache and cookies
  10. Reset the Google Chrome settings
  11. Check your browser extensions
  12. Uninstall and reinstall your browser

One of the most appreciate Google Drive features is its video playing feature. Firstly, because it supports numerous video file types: MPEG4, 3GPP, MOV files,  AVI, WMV, and more.

Secondly, it’s so easy to use: you just upload your videos then double-click to play.

There are other advantages like it allowing you to upload videos of any resolution.

However, various issues crop up sometimes when attempting to watch uploaded videos. It’s particularly annoying to receive the message oops there was a problem playing this video when attempting to access a video you just uploaded.

Well, what is most interesting is that it’s an error caused by sometimes minor problems like a user being signed in to Google from a different user account.

In such cases, the error is quite simple to troubleshoot.

But before going more deeply into how you can solve this error, let’s look at what triggers this message.

Causes of the error Oops! There Was A Problem Playing This Video?

We already mentioned about this fault arising because you could have signed-in to Google Drive using more than one Google account.

Here are more of its other possible causes:

  1. Overloaded Cache/cookies: Caused by a high amount of content in the Cache of your browser.
  2. Browser Extensions: Caused by problematic adds-ons installed in your browser.
  3. Malware: Caused by infection with virus, worm, or even a Trojan horse.
  4. Damaged Browser: Caused by corrupted software installation files.
  5. Presence of Unwanted Third Party Programs: Caused by Potentially Unwanted Programs (PUP) installed apps that compromise your security/privacy.
  6. Incompatible Video: Caused by Google Drive video format incompatibilities.

How can I fix the problem playing this video error?

1. Try a gaming dedicated browser

Opera GX

If you want to have a better game performance and uninterrupted game time, then it’s the best solution to use a dedicated game browser.

Opera GX has been built with a variety of excellent gameplay features in order to create a better user experience. You can choose from the browser a range of topics, wallpapers, and colors.

You may also use the Twitch App to watch your favorite streamers closely. Moreover, Opera GX has an adblocker included, which is useful when you play games in your browser.

A free built-in VPN with unrestricted bandwidth is available as far as privacy is concerned.

Opera GX

Opera GX

Thanks to the world's first web browser for gaming you can play without having to worry about errors that may get in the way.

2. Scan your PC for malware

Don’t also forget to scan your PC for viruses. Use an updated and powerful antivirus such as Malwarebytes.

This is one of the best in the cyber-security industry, offering all of your devices full protection. Malwarebytes is available for several platforms. The excellent track record in security comes from its high malware detection levels, superior speed, and outstanding performance.

Malwarebytes searches your PC for viruses, worms, trojans, rootkits, and other malicious software and removes it from your device completely.

Get Malwarebytes


3. Open your browser in Incognito Mode

Google Chrome:

  1. Start Google Chrome.
  2. Press the keys Ctrl+Shift+N simultaneously on your keyboard.

Mozilla Firefox

  1. Start  Firefox.
  2. Simultaneously press the keys Ctrl+Shift+P on the keyboard.

Microsoft Edge:

  1. Start Microsoft Edge.
  2. Press the keys Ctrl+Shift+Ptogether on your keyboard.

Internet Explorer:

  1. Start Internet explorer.
  2. Again press the keys Ctrl+Shift+P simultaneously.

Opera Browser

  1. Start Opera.
  2. Press the keys Ctrl+Shift+Nat the same time.

4. Check the video format

Not every video format loads on all devices. You should thus verify that your video isn’t in one of the unsupported formats.

The supported types include .WEBM, .MPEG4, .MOV, .AVI, .3GPP, .MPEG, .MPEGPS, .FLV, .WMV, and .OGG.

You may have to convert your incompatible video file to one of the types accepted by Google Drive.

Additionally, Google Drive allows a maximum playback resolution of 1920 x 1080 so any video exceeding this won’t play.

If the video you’re trying to play isn’t one listed above, you can use an awesome tool called WinX HD Video Converter Deluxe to convert your video to any of these formats.

It has a modern UI, it’s easy to use and the results will be at a professional level after utilizing it.

WinX HD Video Converter Deluxe can help you download videos, reduce their size, cut and merge clips, and even convert 4K UHD videos with ease.

WinX HD Video Converter Deluxe

WinX HD Video Converter Deluxe

Use the best converter tool to transform any video into an accessible format with just a couple of clicks!
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5. Open the video in a new window

  1. Double-click the video which has been refusing to play (All browsers).
  2. Check on the far top right of your screen and locate some three dots.
    google drive mp4 movies
  3. Click them then select Open in new window.

6. Restart your PC/device

Restarting a device helps clear up any lingering faulty settings that could be preventing the video from loading. It also frees up system resources meaning your video will have a chance of loading from a clean slate.


7. Check your Google Accounts settings

  1. Visit Google.com
  2. Click on your profile.google drive not playing mp4

3. Click each unwanted account then choose Remove. whoops there was a problem playing this video gmail

An alternative solution to multiple accounts

  1. Right-click on the video.
  2. Select the Get shareable link option.google drive unable to process this video
  3. Now Open a new browser tab.
  4. Paste the link then press Enter.

8. Check your network connection settings

A sluggish internet connection is also a potential trigger for the error oops there was a problem playing this video.

Simply check your internet connection settings to make sure it’s up and running. If the connection is good, reload the file and try to play it again.


9. Clear browser cache and cookies

Google Chrome

  1. Open Chrome.
  2. Click More (the three dots on the far top right).
  3. Choose More tools then Clear browsing data.video is still being processed google drive
  4. Select a time range or select All time to erase everything.unable to play video error 5
  5. Check the boxes next to Cached images and files in addition to Cookies and other site data.
  6. Finally, click Clear data.
  7. Restart the browser and try to play the video.

Internet Explorer

  1. Press CTRL+SHIFT+DELETE on the keyboard. The following window appears.how come my videos won t play
  2. Mark the checkbox next to the data you want to delete including cookies and website datas.
  3. Click delete.
  4. Restart the browser and check if your video will not play.

Edge

  1. Open Edge.
  2. Clickon the three dots to access settings
  3. Select Settings.google drive an error occurred video
  4. Select Clear browsing data.
  5. Click Choose what to clear. whoops there was a problem with the preview
  6. Check the boxes next to cached data, browsing history, and cookies.my videos won t play on google photos
  7. Choose Clear.
  8. Restart Edge.

 Mozilla Firefox

  1. Start Firefox.
  2. Click on the Library button.
  3. Now click History.
  4. Select Clear Recent History.
  5. Choose the time range whose history you plan to erase from the drop-down arrow. whoops there was a problem with the preview
  6. Click on clear now.
  7. Wait for the process to complete then restart your browser.

10. Reset the Google Chrome settings.

  1. Open Chrome.
  2. Click the three vertical dots.Oops There Was A Problem Playing This Video
  3. Click Settings.
  4. Click the Advanced tab.whoops there was a problem loading this page
  5. Again scroll to the Reset and cleanup option.
  6. Click Restore Settings under this reset/clean tab.

Can Google Drive play mp4 files?


11. Check your browser extensions

Chrome

  1. Start Chrome.
  2. Click More (the three dots on the far right).Oops There Was A Problem Playing This Video
  3. Click More tools and select Extensions.
  4. Click Remove on the extensions you no longer want.Can Google Drive play videos?
  5. Confirm your decision by again clicking Remove.

Microsoft Edge

  1. Open Microsoft Edge.
  2. Click More to open up the menu bar.
  3. One the menu appears, Choose Extensions.
  4. Now select the extensions you want to uninstall and click Remove.Oops There Was A Problem Playing This Video

Mozilla Firefox

  1. Start Firefox.
  2. Click on the menu button.
  3. Choose Add-ons to open the Add-ons Manager.
  4. Select the Extensions/ Themes panel in the displayed Add-ons Manager
  5. Select the add-on you want to remove.
  6. Click on remove.
  7. If prompted, click Restart now to complete the process.

Internet Explorer

  1. Open Internet Explorer.
  2. Click on the Tools.
  3. Select Manage add-ons.
  4. Now select All add-onsHow to disable Add-ons in Internet Explorer 11
  5. Select the targeted add-on.
  6. Select Remove then Close.

12. Uninstall and reinstall your browser

  1. Open the Start menu.
  2. Choose the browser you need to remove.
  3. Right-click it and select Uninstall.

By following all of these steps, you should be able to fix the error stopping your video from playing.

Let us know which solution worked for you by leaving us a message in the comments section below.

FAQ: Learn more about video issues in Google Drive

  • Can I play videos from Google Drive?

Using your web browser, you can open Google Drive and open any video stored there and you can play it right there.

  • Why are my videos not playing in Google Drive?

Most of the time it is because the video was recently uploaded and the service didn’t get a chance to convert it. Here’s an excellent guide to fix this problem with Google Drive.

  • Does Google Drive compress video?

Any files you upload to Google Drive are stored as they are. However, files synced from Google Photos will be compressed if the high-quality option is activated.

Editor’s Note: This post was originally published in February 2019and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.