Whoops! There was a problem playing this video – Google Drive Fix

Madalina Dinita
by Madalina Dinita
Managing Editor
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Affiliate Disclosure

  • Google Drive offers a cloud-based file syncing and collaboration software attached to your Google account. It offers a generous free space to store documents, photos, videos, etc.
  • Google Drive also has the ability to playback videos stored in the cloud. You might get an error trying to watch them so we show you what you need to do.
  • Learn how to optimize space, integrate with Google Photos, and more in our Google Drive section.
  • Any cloud-based service can be accessed with a web browser. Check out the Browser section on our website to read all about them.
there was a problem playing this video google drive

Fix video playback issues with these 13 solutions

  1. Open Your Browser in Incognito Mode
  2. Open The Problematic Video in New Window
  3. Delay Playing The Video File
  4. Use a Different Browser
  5. Restart the PC/device
  6. Check Your Google Accounts Settings
  7. Check Your network connection settings Settings
  8. Clear Browser Cache and Cookies
  9. Reset Google Chrome Settings (Chrome Users Only)
  10. Check The Video Format
  11. Check Browser Extensions, Plugins, and Unwanted Programs
  12. Uninstall and Reinstall Your Browser
  13. Scan Your PC For Malware

One of my favorite Google Drive features is its video playing feature. First, because it supports numerous video file types: MPEG4, 3GPP, MOV files,  AVI, WMV, and more. Secondly, it’s so easy to use…you just upload your videos then double-click to play.

There are other advantages like it allowing you to upload videos of any resolution.

However, various issues crop up sometimes when attempting to watch uploaded videos. It’s particularly annoying to receive the message oops there was a problem playing this video when attempting to access a video you just uploaded.

Well, what is most interesting is that it’s an error caused by sometimes minor problems like a user having signed in to Google from a different user account.

In such cases, the error is quite simple to troubleshoot though on occasion you have to do more as we shall see shortly.

But just before then, let’s look at what triggers this hiccup.

Causes of the ‘Oops! There Was A Problem Playing This Video’ errors

I already mentioned about this fault arising because you could have signed-in to Google Drive using more than one Google account.

Here are more of its other possible causes:

  1. Overloaded Cache/cookies: Your browser could have saved a lot of information from the websites you visit in its cookies and cache. This occasionally brings about bothersome video loading errors.
  2. Browser Extensions: While customizing browsers such as Chrome (by adding extensions) enhances your online experience, some of the installed adds-on messes up some useful utilities like the video playing feature.
  3. Malware: Your PC will encounter endless troubles when infected by a virus, worm, or even a Trojan horse including refusing to play Google Drive videos properly.
  4. Damaged Browser: There is a chance that this error may be a result of some of your browsing software installation files being corrupted.
  5. Presence of Unwanted Third Party Programs: The challenge may also occur if you have installed any Potentially Unwanted Programs (PUP)-apps which compromise your security/privacy.
  6. Incompatible Video: Sure, Google Drive supports an impressive number of video types. But there are still formats that it rejects so you will surely receive this error if this is the case.

FIXED: There Was A Problem Playing This Video

Several fixes exist so let’s go through each of them.

1. Open Your Browser in Incognito Mode

Private or Incognito mode doesn’t store your browsing history in a browser.

For some reason, switching to this mode seems to sometimes succeed in eliminating the glitch.

Steps to follow

Google Chrome:

  1. Start Google Chrome.
  2. Press the keys Ctrl+Shift+N simultaneously on your keyboard.

Mozilla Firefox

  1. Start  Firefox.
  2. Simultaneously press the keys Ctrl+Shift+P on the keyboard.

Microsoft Edge:

  1. Start Microsoft Edge.
  2. Press the keys Ctrl+Shift+Ptogether on your keyboard.

Internet Explorer:

  1. Start Internet explorer.
  2. Again press the keys Ctrl+Shift+P simultaneously.Oops There Was A Problem Playing This Video

Opera Browser

  1. Start Opera.
  2. Press the keys Ctrl+Shift+Nat the same time.

Remember to log into your Google/Gmail account after activating incognito browsing after which you can retry playing the video file triggering the “oops there was a problem playing this video” alert.

Having problems video streaming in Windows 10? Check out this handy guide

2. Open The Problematic Video in New Window

If going incognito hasn’t helped, try to open the video with issues in a new window.

Steps to follow

  1. Double-click the video which has been refusing to play (All browsers).

The warning ” oops there was a problem playing this video.” most likely pops up.

  1. Check on the far top right of your screen and locate some three dots. Click them then select open in new window.google drive mp4 movies

This is another nice fix that works most of the time.

3. Delay Playing The Video File

For lengthy videos, Google drive takes a bit of time transcoding the file to enable it to play. The solution is, therefore, to give Google Drive some extra minutes (depending on the size of your video file and internet speed) before trying to replay it.

Steps to follow;

  1. Upload the Video file.
  2. Wait for a while for the file to be fully ready.
  3. Double-click to play it.

You can refresh the browser window if you notice further hesitation.

4. Use a Different Browser

Try to open the video from a different browser. For example, if the issue is arising when using Chrome, open Google Drive using Mozilla Firefox (You can download and install), Edge, Opera, or even Internet Explorer and see how it behaves.

5. Restart the PC/device

Restarting a device helps clear up any lingering faulty settings that could be preventing the video from loading. It also frees up system resources meaning your video will have a chance of loading from a clean slate.

Reboot and see if you will be lucky.

6. Check Your Google Accounts Settings

As earlier mentioned, mixing up several Google accounts could bring about problems when playing videos in Google Drive because of permission problems.

This is what to do if you suspect that you are logged into several Gmail accounts.

First check if you’ve multiple accounts active…

Steps to follow:

  1. Visit Google.com
  2. Click on your profile (check on the far right).google drive not playing mp4

Let’s assume you notice a couple of accounts…

  • You either remove all the other accounts (and remain with your default account) or ensure you have signed into every one of the concerned accounts.

How To Remove A Google Account:

Click each unwanted account (Accounts are always on far right corner) then choose remove. whoops there was a problem playing this video gmail

How To Sign Into Every Google Account:

Click each of your available accounts then choose sign in. whoops there was a problem playing this audio file

An Alternative Solution To Multiple Accounts:

If the above steps haven’t been beneficial, try these steps:

  1. While logged into any of your other accounts, right-click on the stubborn video.
  2. Choose Get shareable link.google drive unable to process this video
  3. Now Open a new browser tab (press CTRL+T)and paste the link (press CTRL+V) on the address bar then press enter.how to play video in google drive
  4. The video should now, hopefully, play.

7. Check Your network connection settings Settings

A sluggish internet connection is also a potential trigger for the error oops there was a problem playing this video.

Here the workaround is straightforward:

Simply check your internet connection settings and reload the file.

8. Clear Browser Cache and Cookies

Clearing information stored by browsers, like Chrome, in its cookies and cache helps solve certain problems, such as video loading and formatting issues on websites.


Google Chrome

  1. Open Chrome.
  2. Click More (the three dots on the far top right). .
  3. Choose More tools then Clear browsing data.video is still being processed google drive
  4. At the top, select a time range or select All time to erase everything.unable to play video error 5
  5. Check the boxes next to Cached images and files in addition to Cookies and other site data.
  6. Finally, click Clear data.
  7. Restart the browser and try to play the video.

Internet Explorer

While there are several ways to clear cache and cookies in Internet Explorer, the simplest is using a keyboard shortcut:

  1. Press CTRL+SHIFT+DELETE on the keyboard. The following window appears.how come my videos won t play
  2. Mark the checkbox next to the data you want to delete including cookies and website datas.
  3. Click
  4. Restart the browser and check if your video will not play.


  1. Open Edge
  2. Clickon the three dots to access settings then select Settings.google drive an error occurred video
  3. Look for the option clear browsing data then under it, click choose what to clear. whoops there was a problem with the preview
  4. Check the boxes next to cached data, browsing history, and cookies.my videos won t play on google photos
  5. Choose Clear(as highlighted above).
  6. Restart Edge and play your video

 Mozilla Firefox

  1. Start Firefox
  2. Click on the Library button.
  3. Now click History.
  4. Select Clear Recent History.
  5. Choose the time range whose history you plan to erase from the drop-down arrow(the last hour, last two hours, last four hours…..or everything).. whoops there was a problem with the preview

Also mark the check boxes next to cookies and cache in addition to every other item you desire to delete.

  1. Click on clear now.
  2. Wait for the process to complete then restart your browser.

9. Reset Google Chrome Settings (Chrome Users Only)

Users of Chrome have at times reportedly solving this issue by resetting the browser to its default settings. Here is how to reset Chrome:


  1. Open Chrome.
  2. Near the far top right corner, clock the three vertical dots to open more options as shown below.Oops There Was A Problem Playing This Video
  3. Click Settings.
  4. Scroll towards the bottom until you find the Advanced tab. Click it.whoops there was a problem loading this page
  5. Again scroll to the Reset and cleanup option.
  6. Click Restore Settings (to original defaults)Under this reset/clean tab.

Can Google Drive play mp4 files?

10. Check The Video Format

Not every video format loads on all devices. You should thus verify that your video isn’t in one of the unsupported formats.

The supported types include .WEBM, .MPEG4, .MOV, .AVI, .3GPP, .MPEG, .MPEGPS, .FLV, .WMV, and .OGG.

You may have to convert your incompatible video file to one of the types accepted by Google Drive.

Additionally, Google Drive allows a maximum playback resolution of 1920 x 1080 so any video exceeding this won’t play.

11. Check Browser Extensions, Plugins, and Unwanted Programs

Some of the plugins and extensions/adds-on you may have installed might be interfering with the proper functioning of Google Drive.

You can fix this challenge by removing the various plugins and extensions.


Google Chrome:

  1. Start Chrome.
  2. Click More (the three dots on the far right).Oops There Was A Problem Playing This Video
  3. Now click More tools (as shown above).
  4. Click Extensions (as shown above
  5. Click Remove on the extensions you no longer want.Can Google Drive play videos?
  6. Confirm your decision by again clicking Remove.

Microsoft Edge:

  1. Open Microsoft Edge.
  2. Click More (click the three dots…)to open up the menu bar.
  3. One the menu appears, Choose Extensions.
  4. Now select the extensions (one-by-one) you want to uninstall and click Remove.Oops There Was A Problem Playing This Video

The extensions will shortly disappear from edge potentially healing the problem.

Mozilla Firefox:

  1. Start Firefox
  2. Click on the menu button.
  3. Choose Add-ons to open The Add-ons Manager.
  4. Select the Extensions/ Themes panel in the displayed Add-ons Manager
  5. Select the adds-on you want to remove.
  6. Click on remove.
  7. If prompted, click Restart now to complete the process.

Internet Explorer:

  1. Open Internet Explorer.
  2. Click on the Tools 
  3. Select Manage add-ons.
  4. Now select All add-on (Under Show)
  5. Select the targeted add-on.
  6. The Remove option comes up (unless the add-on can’t be deleted). Select Remove then Close.

12. Uninstall and Reinstall Your Browser

If you are yet to succeed in removing the oops there was a problem playing this video error, uninstall and reinstall your browser.

A fresh and updated browser could be all you need to finally get rid of the error. Visit the respective browser’s official website to download and reinstall.

13. Scan Your PC For Malware

Don’t also forget to scan your PC for viruses (Use an updated and a powerful antivirus) as you battle to get rid of the nagging oops there was a problem playing this video error.

It could be after all a minor malware causing all this trouble!

FAQ: Learn more about video issues in Google Drive

  • Can I play videos from Google Drive?

Using your web browser, you can open Google Drive and open any video stored there and you can play it right there.

  • Why are my videos not playing in Google Drive?

Most of the times it is because the video was recently uploaded and the service didn’t get a chance to convert it. Otherwise, the file format might be incompatible with Google Drive and you need to download and view it on your device.

  • Does Google Drive compress video?

Any files you upload to Google Drive are stored as they are. However, files synced from Google Photos will be compressed if the “High Quality” option is activated. Only switching to “Original” will avoid conversion. Note that a file uploaded directly to the Drive will not be influenced by that Google Photos setting so it will upload as it is.

Editor’s Note: This post was originally published in February 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.