Salesforce not working in Chrome? Try these solutions

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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  • On some occasions, Salesforce stops working in Chrome.
  • Restoring Salesforce is not difficult and we're walking you through the steps. 
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salesforce chrome extension not working

Salesforce supports almost all the major modern web browsers, including Chrome. However, some users have reported that Salesforce won’t work in this browser.

The reason for this issue can be related to bad cache or browser incompatibility with Salesforce. If you have encountered the same problem, this is the article you need.

Below, we have listed a couple of troubleshooting tips to help you resolve the Salesforce problem with ease.

What can I do if Salesforce won’t work in Google Chrome?

Quick Tip

Before we jump to the solutions, we’d like to recommend opening Salesforce in another browser.

On this note, we suggest trying the Opera browser, since it’s faster, and considerably lighter compared to Chrome.

Opera is free to install and use, and it comes with multiple exclusive features including ad blocker, built-in messenger apps, customizable speed dials,  separate workspaces, or visual bookmarks.

To protect your identity while browsing, Opera includes a free VPN, with no subscription or traffic limit. This way, you’ll be able to access any program, from anywhere across the globe.

Opera

Opera

Improve your workflow today by using Salesforce in Opera and take advantage of all the exclusive features of this browser.

1. Clear bad browser cache

  1. Launch the Google Chrome browser.
  2. Click on the Menu icon  and select Settings.
  3. From the left pane, click on Advanced to expand the options.
  4. Click on the Privacy and Security tab.
  5. At the bottom, click on the Clear browsing data option.Salesforce not working in Chrome
  6. On the Clear Browsing Data window, select the time range.
  7. Check Browsing history and Cookies and other site data boxes.
  8. Click on the Clear Data button.

Modern web browsers are configured to perform automatic cleanup to prevent data buildup resulting in network issues.

Clearing the cache and browsing data can help you resolve the issue if Salesforce was working fine earlier.


2. Check Chrome extensionsSalesforce not working in Chrome

  1. Launch Google Chrome.
  2. Press Ctrl + Shift + N to open a new Chrome window in Incognito mode.
  3. Now try to access the Salesforce website and check for any improvements.
  4. If you are able to access the website in incognito mode, it is possible that one of the installed Chrome extensions is causing the issue.

If you can’t access the Incognito mode in Chrome, take a look at this handy article and fix the problem in no time.

Diagnose the bad extension

Salesforce not working in Chrome

  1. Launch Google Chrome.
  2. Click on the Menu icon (three dots in the top right corner).
  3. Select Extensions from the options.
  4. Disable the most recently installed extensions. (If you don’t have any recently installed extensions, then start disabling all the extensions one by one.)
  5. Next, enable the most used extensions. After that try accessing the Salesforce website.
  6. Do this until you find the problematic extension.

Some extensions like Groupbuy service add-ons can block access to some sites to avoid conflicts. By performing the above steps you can find and remove the troubling extension from Chrome.


Looking for Chrome extensions to protect your privacy? Check out this extensive list


3. Allow third-party cookies

  1. Open the Chrome menu and select Settings.Salesforce not working in Chrome
  2. Click on Advanced to expand the options.
  3. Select the Privacy and Security tab.
  4. Scroll down and click on Site Settings.
  5. Click on Cookies and site data.
  6. Make sure Block third-party cookies option is disabled. If not, toggle to switch to disable the option.

4. Restore to default/reinstall Chrome

Restore Chrome settings

Salesforce not working in Chrome

  1. Open the Chrome menu.
  2. Select Settings.
  3. Click on Advanced to expand the options.
  4. Select the Reset and clean up tab.
  5. Click on Restore settings to their original defaults option.
  6. When the warning message appears, click on Reset Settings.

Reinstall Google Chrome 

  1. Type control in the Windows search box.
  2. Click on Control Panel.
  3. Click on Programs > Programs and Features.
  4. Select Google Chrome and click on Uninstall.Salesforce not working in Chrome
  5. Download and install a fresh copy of Google Chrome from the official website.

Make sure to restart the computer after installing Google Chrome. To see how to install Chrome properly, be sure to check our in-depth Chrome installation guide. After the restart check for any improvements.


You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.


Hopefully, at least one of the steps in this article helped you access Salesforce in your Chrome browser.

For any other questions or suggestions, don’t hesitate to reach us using the comments section below.

FAQ: Learn more about Google Chrome

  • What does Salesforce inbox do?

Salesforce Inbox is an email client that integrates with Gmail and Office 365 for improved collaboration.

  • What is Salesforce inspector?

Salesforce inspector is a Chrome extension that lets you view field details and perform import and export operations.

  • How do I export metadata from Salesforce?

To export data from Salesforce, right-click on the edge and choose New metadata > Extract. Now follow the instructions on the screen.

  • How do I add Salesforce extensions to Gmail?

You can add Salesforce extension to Gmail by selecting Gmail Integration and Sync from the Salesforce Setup.

Editor’s Note: This post was originally published in January 2020 and was revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.