Salesforce not working in Chrome? Try these solutions

Tashreef Shareef
by Tashreef Shareef
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salesforce doesn't work in chrome

Salesforce supports almost all the major modern web browsers, including Google Chrome. However, some users have reported that Salesforce won’t work in Chrome.

The reason for this issue can be related to bad cache or browser incompatibility with Salesforce. If you are troubled by similar issues, this is the article you need.

Below, we have listed a couple of troubleshooting tips to help you resolve the Salesforce problem with ease.

What can I do if Salesforce won’t work in Google Chrome?

1. Clear bad browser cache

Salesforce not working in Chrome

  1. Launch the Google Chrome browser.
  2. Click on the Menu icon  (three horizontal bars) and select Settings.
  3. From the left pane, click on Advanced to expand the options.
  4. Click on the Privacy and Security tab.
  5. At the bottom, click on the “Clear browsing data” option.
  6. On the Clear Browsing Data window, select the time range.
  7. Check “Browsing history” and “Cookies and other site data” boxes.
  8. Click on the Clear Data button.

Modern web browsers are configured to perform automatic cleanup to prevent data buildup resulting in network issues. Clearing the cache and browsing data can help you resolve the issue if Salesforce was working fine earlier.

Want to clear auto-fill data in Google Chrome? Check out this guide and learn how to do it with ease.

2. Check Chrome extensions

Salesforce not working in Chrome

  1. Launch Google Chrome.
  2. Press Ctrl + Shift + N to open a new Chrome window in Incognito mode.
  3. Now try to access the Salesforce website and check for any improvements.
  4. If you are able to access the website in incognito mode, it is possible that one of the installed Chrome extensions is causing the issue.

If you can’t access the Incognito mode in Chrome, take a look at this handy article and fix the problem in no time.

Diagnose for bad extension

Salesforce not working in Chrome

  1. Launch Google Chrome.
  2. Click on the Menu icon (three dots on top right corner).
  3. Select Extensions from the options. Chrome will display all the extensions installed on your browser.
  4. Start with disabling the most recently installed extensions. If you don’t have any recently installed extensions, then start disabling all the extensions one by one.
  5. Next, enable the most used extensions. After that try accessing the Salesforce website.
  6. Do this until you find the problematic extension.

Some extensions like Groupbuy service add-ons can block access to some sites to avoid conflicts. By performing the above steps you can find and remove the troubling extension from Chrome.

Looking for some Chrome extensions to protect your privacy? Check out this list and find the best ones available right now.

3. Allow third-party cookies

Salesforce not working in Chrome

  1. Open the Chrome menu (three dots) and select Settings.
  2. Click on Advanced to expand the options.
  3. Select the Privacy and Security tab.
  4. Scroll down and click on Site Settings.
  5. Click on Cookies and site data.
  6. Make sure Block third-party cookies option is disabled. If not, toggle to switch to disable the option.

4. Restore to default/reinstall Chrome

Restore Chrome settings

Salesforce not working in Chrome

  1. Open the Menu (three dots).
  2. Select Settings.
  3. Click on Advanced to expand the options.
  4. Select the Reset and clean up tab.
  5. Click on Restore settings to their original defaults option.
  6. When the warning message appears, click on Reset Settings.

Reinstall Google Chrome 

Salesforce not working in Chrome

  1. Type control in the Windows search box.
  2. Click on Control Panel.
  3. Click on Programs > Programs and Features.
  4. Select Google Chrome and click on Uninstall.
  5. Download and install a fresh copy of Google Chrome from the official website.

Make sure to restart the computer after installing Google Chrome. After the restart check for any improvements.

You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.

When Salesforce is not working in Google Chrome, usually it’s because of minor bad cache or third-party cookies issues. Follow all the steps in this article to resolve this issue with your Chrome browser.

For any other questions or suggestions, don’t hesitate to reach for the comments section below.