Fix: VIDEO_DXGKRNL_FATAL_ERROR error in Windows 10

By: Milan Stanojevic
7 minute read

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Computer errors are relatively common, and while certain errors are harmless, errors such as VIDEO_DXGKRNL_FATAL_ERROR can cause many problems on your Windows 10 PC. Since this error can be so serious, today we’re going to show you how to properly fix it.

How to fix VIDEO_DXGKRNL_FATAL_ERROR BSoD error

Table of contents:

  1. Download the latest Windows 10 updates and drivers
  2. Run the Hardware Troubleshooter
  3. Run the SFC scan
  4. Run DISM
  5. Reinstall the graphics card driver
  6. Remove your antivirus software
  7. Set the default graphics adapter in BIOS
  8. Reset Windows 10 and check your hardware

Fix- VIDEO_DXGKRNL_FATAL_ERROR

Solution 1 – Download the latest Windows 10 updates and drivers

Blue Screen of Death errors are often caused by hardware or software issues, and the simplest way to stop these errors is to install the latest updates for Windows 10. New updates are released frequently, and while some updates offer new features and security improvements, many updates address both hardware and software issues. To keep your PC safe, stable and free from errors, we advise you to keep Windows 10 up to date by using Windows Update.

In addition to Windows updates, it’s also important to install the latest drivers. Without proper drivers Windows 10 cannot utilize your hardware, and if your drivers are outdated or buggy, you’ll encounter a BSoD error such as VIDEO_DXGKRNL_FATAL_ERROR. To prevent these types of errors from appearing it’s important to download and install the latest drivers, and you can do that simply by visiting your hardware manufacturer’s website and downloading the latest drivers for your device.

Update drivers automatically

Searching for drivers on your own can be time-consuming. So, we advise you to use a tool that will do this for you automatically. Using an automatic driver updater will certainly save you from the hassle of searching for drivers manually, and it will always keep your system up to date with the latest drivers.

Tweakbit’s Driver Updater (approved by Microsoft and Norton Antivirus) will help you update drivers automatically and prevent PC damage caused by installing the wrong driver versions. After several tests, our team concluded that this is the best-automatized solution.

Here is a quick guide on how to use it:

  1. Download and install TweakBit Driver Updaterdriver updater starting window
  2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
    scanning proccess of Tweakbit driver updater
  3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
    Automatically Update complete
    Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Solution 2  – Run the Hardware Troubleshooter 

Now, we’re going to turn to Windows 10’s own troubleshooting tools. The first tool we’re going to seek help from is the ‘unified’ troubleshooter. This tool can be used for dealing with various problems, including the BSOD issues.

Here’s how to run the BSOD troubleshooter in Windows 10:

  1. Open the Settings app and go to Update & Security section.
  2. Select Troubleshoot from the menu on the left.
  3. Select BSOD from the right pane and click Run the troubleshooter.
  4. Follow the instructions on the screen to complete the troubleshooter.

Solution 3 – Run the SFC scan

The SFC scan is another troubleshooter that functions similarly to Windows 10’s built-in troubleshooting tool. This command-line utility searches the system for potential issues, and resolves them if possible.

Here’s how to run the SFC scan in Windows 10:

  1. Right-click on the Start Menu button, and open Command Prompt (Admin).
  2. Enter the following line and press Enter: sfc/scannow
  3. Wait until the process is done (it may take a while).
  4. If the solution is found, it will automatically be applied.
  5. Now, close the Command Prompt and restart your computer.

Solution 4 – Run DISM

And the third tool we’re going to use is DISM. Deployment Image Servicing and Management (DISM) is a tool that, as its name says, deploys the system image all over again. And that process could resolve potential BSOD issues.

We’ll walk you through both standard and the procedure that utilizes the installation media below:

  • Standard way
  1. Right-click Start and open Command Prompt (Admin).
  2. Paste the following command and press Enter:
      • DISM /Online /Cleanup-Image /RestoreHealth

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        This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

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        2. Click “Start Scan” to find Windows issues that could be causing PC problems.
        3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

  3. Wait until the scan is finished.
  4. Restart your computer and try updating again.
  • With the Windows installation media
  1. Insert your Windows installation media.
  2. Right-click the Start menu and, from the menu, choose the Command Prompt (Admin).
  3. In the command line, type the following commands and press Enter after each:
    • dism /online /cleanup-image /scanhealth
    • dism /online /cleanup-image /restorehealth
  4. Now, type the following command and press Enter:
    • DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:SourcesInstall.wim:1 /LimitAccess
  5. Make sure to change an X value with the letter of the mounted drive with Windows 10 installation.
  6. After the procedure is finished, restart your computer.

Solution 5 – Reinstall the graphics card driver

According to the users, it seems that VIDEO_DXGKRNL_FATAL_ERROR error is caused by Intel graphics, and in order to fix this error you’ll have to reinstall the Intel graphics driver. To do that, follow these steps:

  1. Press Windows Key + X on your keyboard to open Power User Menu. Choose Device Manager from the list.
    video-dxgkrnl-fatal-error-manager
  2. Once Device Manager opens, find the driver you wish to remove, right click it and choose Uninstall from the menu.
    video-dxgkrnl-fatal-error-uninstall-driver
  3. If available, check Delete driver software for this device and click OK.

After you remove the Intel graphics driver, be sure to uninstall any Intel graphics software that you have installed. After Intel graphics software and drivers are removed, you can download new Intel drivers for your PC from Intel’s website.

If you have both integrated and dedicated graphic card, some users are suggesting to delete both drivers. Simplest way to delete drivers for your dedicated graphic card is to use Display Driver Uninstaller, so be sure to download it.

After uninstalling both drivers, you can now reinstall the necessary drivers again. We have to mention that few users had issues with latest Intel and Nvidia drivers, so you might want to install the older version of the drivers for the time being.

Solution 6 – Remove your antivirus software

Third-party applications can often cause these types of errors to appear. Most common cause for VIDEO_DXGKRNL_FATAL_ERROR and other Blue Screen of Death errors can be your antivirus program and firewall, therefore it’s recommended that you temporarily remove all third-party antivirus programs. Uninstalling the antivirus isn’t usually enough, and you’ll have to use a dedicated removal tool to completely remove all files and registry entries associated with your antivirus software.

Users reported that AVG antivirus was causing this error, but bear in mind that almost any antivirus software can cause this error to appear.

Solution 7 – Set the default graphics adapter in BIOS

If you have both dedicated and integrated graphics adapter, sometimes you need to set the default one in BIOS in order to fix this error. According to users, setting the default graphics adapter to automatic in BIOS can cause VIDEO_DXGKRNL_FATAL_ERROR BSoD error, therefore we strongly advise you to enter BIOS and set your dedicated graphics card as a default graphic adapter. To see how to do that, we suggest that you check your motherboard manual for detailed instructions.

Solution 8 – Reset Windows 10 and check your hardware

Sometimes Blue Screen of Death errors can be caused by third-party software, but you can fix these errors by performing Windows 10 reset. Resetting Windows 10 will delete all files from your C drive, so be sure to create a backup. It’s also advised that you create bootable USB flash drive because you might need it for this procedure. To reset Windows 10, do the following:

  1. Restart your computer few times to start Automatic Repair.
  2. Choose Troubleshoot > Reset this PC > Remove everything. During this step you might be asked to insert Windows 10 installation media, so be ready to do so.
  3. Choose Only the drive where Windows is installed > Just remove my files and click the Reset button.
  4. Follow the instructions on the screen to complete the reset process.

If the error appears even after you perform Windows 10 reset, it’s possible that this error is caused by your hardware, so be sure to check if your hardware is working properly.

If you’re still having issues with your hardware or you simply want to avoid them for the future, we recommend you to download this tool to fix various PC problems, such as hardware failure, but also file loss and malware.

VIDEO_DXGKRNL_FATAL_ERROR Blue Screen of Death error can cause certain problems on your PC, but we hope that you managed to fix this error by using one of our solutions.

Editor’s Note: This post was originally published in June 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

READ ALSO:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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