Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Fatal errors are associated with the infamous blue screen of death in Windows and often make the entire operating system to suddenly shut down.
  • When getting the VIDEO DXGKRNL FATAL ERROR, downloading the latest Windows 10 updates and drivers, running the Hardware Troubleshooter or reinstalling the graphics card driver are all recommended fixes.
  • It is best to prevent issues. When it’s too late for prevention, our dedicated Blue screen errors section is waiting for you.
  • Over the years, we’ve rounded up the most common issues that you may encounter in Windows 10, along with easy steps to fix them. Just take your time and visit our detailed Windows 10 errors hub for plenty of other useful articles.
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Computer errors are relatively common, and while certain errors are harmless, errors such as VIDEO DXGKRNL FATAL ERROR can cause many problems on your Windows 10 PC.

Since this error can be so serious, today we’re going to show you how to properly fix it.


1. Download the latest Windows 10 updates and drivers

Blue Screen of Death errors are often caused by hardware or software issues, and the simplest way to stop these errors is to install the latest updates for Windows 10.

New updates are released frequently, and while some updates offer new features and security improvements, many updates address both hardware and software issues.

To keep your PC safe, stable, and free from errors, we advise you to keep Windows 10 up to date by using Windows Update. In addition to Windows updates, it’s also important to install the latest drivers.

Without proper drivers, Windows 10 cannot utilize your hardware, and if your drivers are outdated or buggy, you’ll encounter a BSoD error such as VIDEO DXGKRNL FATAL ERROR.

To prevent these types of errors from appearing it’s important to download and install the latest drivers, and you can do that simply by visiting your hardware manufacturer’s website and downloading the latest drivers for your device.

Update drivers automatically

Searching for drivers on your own can be time-consuming. So, we advise you to use a tool that will do this for you automatically.

Using an automatic driver updater will certainly save you from the hassle of searching for drivers manually, and it will always keep your system up to date with the latest drivers.

Tweakbit’s Driver Updater (approved by Microsoft and Norton Antivirus) will help you update drivers automatically and prevent PC damage caused by installing the wrong driver versions. 

After several tests, our team concluded that this is the best-automatized solution. Here is a quick guide on how to use it:

  1. Download and install TweakBit Driver Updater.driver updater starting window
  2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
    scanning proccess of Tweakbit driver updater
  3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the Update driver link next to the driver’s name. Or simply click the Update all button at the bottom to automatically install all recommended updates.
    Automatically Update complete

Note: Some drivers need to be installed in multiple steps so you will have to hit the Update button several times until all of its components are installed.

2. Run the Hardware Troubleshooter

Now, we’re going to turn to Windows 10’s own troubleshooting tools. The first tool we’re going to seek help from is the ‘unified’ troubleshooter. This tool can be used for dealing with various problems, including the BSoD issues.

Here’s how to run the BSoD troubleshooter in Windows 10:

  1. Open the Settings app and go to the Update & Security section.
  2. Select Troubleshoot from the menu on the left.
  3. Select BSoD from the right pane and click Run the troubleshooter.
  4. Follow the instructions on the screen to complete the troubleshooter.

3. Run the SFC scan

The SFC scan is another troubleshooter that functions similarly to Windows 10’s built-in troubleshooting tool. This command-line utility searches the system for potential issues and resolves them if possible.

Here’s how to run the SFC scan in Windows 10:

  1. Right-click on the Start Menu button, and open Command Prompt (Admin).
  2. Enter the following line and press Enter: sfc/scannow.
  3. Wait until the process is done (it may take a while).
  4. If the solution is found, it will automatically be applied.
  5. Now, close the Command Prompt and restart your computer.

4. Run DISM

And the third tool we’re going to use is DISM. Deployment Image Servicing and Management (DISM) is a tool that, as its name says, deploys the system image all over again. And that process could resolve potential BSOD issues.

We’ll walk you through both standard and the procedure that utilizes the installation media below:

  • Standard way
  1. Right-click Start and open Command Prompt (Admin).
  2. Paste the following command and press Enter:
      • DISM /Online /Cleanup-Image /RestoreHealth
  3. Wait until the scan is finished.
  4. Restart your computer and try updating again.
  • With the Windows installation media
  1. Insert your Windows installation media.
  2. Right-click the Start menu and, from the menu, choose the Command Prompt (Admin).
  3. In the command line, type the following commands and press Enter after each:
    • dism /online /cleanup-image /scanhealth
    • dism /online /cleanup-image /restorehealth
  4. Now, type the following command and press Enter:
    • DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:SourcesInstall.wim:1 /LimitAccess
  5. Make sure to change an X value with the letter of the mounted drive with Windows 10 installation.
  6. After the procedure is finished, restart your computer.

5. Reinstall the graphics card driver

Run a System Scan to discover potential errors

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According to the users, it seems that VIDEO DXGKRNL FATAL ERROR is caused by Intel graphics, and in order to fix this error you’ll have to reinstall the Intel graphics driver. To do that, follow these steps:

  1. Press Windows Key + X on your keyboard to open Power User Menu. Choose Device Manager from the list.
  2. Once Device Manager opens, find the driver you wish to remove, right click it and choose Uninstall from the menu.
  3. If available, check to Delete driver software for this device and click OK.

After you remove the Intel graphics driver, be sure to uninstall any Intel graphics software that you have installed. Up next, you can download new Intel drivers for your PC from Intel’s website.

If you have both integrated and dedicated graphic card, some users are suggesting to delete both drivers. The simplest way to delete drivers for your dedicated graphic card is to use Display Driver Uninstaller, so be sure to download it.

After uninstalling both drivers, you can now reinstall the necessary drivers again. A few users had issues with the latest Intel and Nvidia drivers, so you might want to install the older version of the drivers for the time being.

6. Remove your antivirus software

Third-party applications can often cause these types of errors to appear.

The most common cause for VIDEO DXGKRNL FATAL ERROR and other Blue Screen of Death errors can be your antivirus program and firewall, therefore you should temporarily remove all third-party antivirus programs.

Uninstalling the antivirus isn’t usually enough, and you’ll have to use a dedicated removal tool to completely remove all files and registry entries associated with your antivirus software.

Users reported that AVG antivirus was causing this error, but bear in mind that almost any antivirus software can cause this error to appear.

7. Set the default graphics adapter in BIOS

If you have both dedicated and integrated graphics adapter, sometimes you need to set the default one in BIOS in order to fix this error.

According to users, setting the default graphics adapter to automatic in BIOS can cause this error, therefore we strongly advise you to enter BIOS and set your dedicated graphics card as a default graphic adapter.

To see how to do that, we suggest that you check your motherboard manual for detailed instructions.

8. Reset Windows 10 and check your hardware

Sometimes Blue Screen of Death errors can be caused by third-party software, but you can fix these errors by performing Windows 10 reset.

Resetting Windows 10 will delete all files from your C drive, so be sure to create a backup. It’s also advised that you create bootable USB flash drive because you might need it for this procedure.

To reset Windows 10, do the following:

  1. Restart your computer a few times to start Automatic Repair.
  2. Choose Troubleshoot > Reset this PC > Remove everything. During this step you might be asked to insert Windows 10 installation media, so be ready to do so.
  3. Choose Only the drive where Windows is installed > Just remove my files and click the Reset button.
  4. Follow the instructions on the screen to complete the reset process.

If the error appears even after you perform Windows 10 reset, it’s possible that this error is caused by your hardware, so be sure to check if your hardware is working properly.

VIDEO DXGKRNL FATAL ERROR Blue Screen of Death error can cause certain problems on your PC, but we hope that you managed to fix this error by using one of our solutions.

FAQ: Learn more about fatal/non-fatal errors in Windows 10

  • What is a fatal device hardware error?

A fatal device hardware error lets you know that your PC is physically damaged and your HDD, external hard disk, or removable disk have turned inaccessible.

  • What is a non-fatal error?

While fatal errors are related to the blue screen of death in Windows, non-fatal ones are a sign that something went wrong, but the system could recover and continue.

  • How do I fix a fatal error on my laptop?

You may try running the Hardware Troubleshooter or using the SFC tool, as described in this guide to fix VIDEO DXGKRNL FATAL ERROR.

Editor’s Note: This post was originally published in September 2018 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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Editor's Note: This article was originally published in June 2016 and was revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.
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