An Error Occurred During Logon 0xc00000e5 Fix Guide

Damaged drivers could be the issue behind the logon error

by Claire Moraa
Claire Moraa
Claire Moraa
Claire likes to think she's got a knack for solving problems and improving the quality of life for those around her. Driven by the forces of rationality, curiosity,... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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  • Error 0xc000000e5 occurs when some or all of the required files are missing or corrupted, or when some important registry keys are missing or corrupt.
  • The error manifests itself similar to the Blue Screen of Death and can prevent you from accessing any files on your PC.
  • Usually, a restart could solve the issue but if it is more complicated, you will need to try advanced troubleshooting.

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Error 0xc00000e5 is a very common issue that occurs on Windows. It can appear due to various reasons, but the most common is due to low RAM. It may also occur because of a corrupt user profile or an incompatible software application, driver, or hardware component.

When you have a corrupt user profile, you may also encounter the event id 4625 an error occurred during logon. This prevents you from accessing your profile on your PC.

What does 0xc00000e5 mean?

The error code 0xc00000e5 is a common Windows error that can appear on multiple versions of Windows.

It can be related to the blue screen of death which can also appear as an instance of system instability or an application crash. The error code 0xc00000e5 is caused by a hardware problem or incompatibility with the software installed on your computer.

The following are some of the most common causes for error 0xc00000e5:

  • Damaged or incompatible hardware drivers – Incompatible hardware drivers can cause system instability and cause blue screens of deaths to appear. These types of errors are usually caused by outdated or faulty hardware drivers.
  • Corrupt registry files – The registry files are the heart of your computer. They contain all information about installed software and hardware, as well as configuration settings of your system. Sometimes they become corrupted because of malware infection or any other reason.
  • Virus infection –  If your computer is infected with a virus, then there is a chance that the virus has corrupted your computer’s settings. This can sometimes cause issues such as this one.
  • Hard drive error – It could also occur if there is an issue with your hard drive or memory, such as bad sectors on the disk or memory errors like memory leaks and memory fragmentation.

Now let’s look at some possible solutions to solve this error.

How can I fix error 0xc00000e5?

1. Run DISM and SFC commands

  1. Hit the Windows key, type cmd in the search bar and select Run as administrator.cmd-run-admin-w11 unexpected kernel mode trap windows 11
  2. Enter the following command: DISM.exe /Online /Restorehealth 
  3. Allow for the command to be executed then type in the next one: sfc /scannowsfc scan command in command prompt.

If you prefer not to do this manually, then we recommend a dedicated tool such as Restoro. It is an extensive repair tool with various useful features that can repair several PC issues.

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2. Update your drivers

  1. Hit the Windows + I keys simultaneously to open Settings.settings windows 11
  2. Navigate to Windows Update and select Optional Updates.optional-updates-button How to speed up lenovo ideapad 320
  3. Select Driver updates then click Download & install.

An automated method can be very helpful here if you want to make sure that you have the right updates for your drivers. It can save you more time and assure you that all these steps are done accordingly.

DriverFix is a great solution because it is a driver update program that scans your device rigorously for old or missing drivers and then locates the latest ones from its impressive database.

3. Run chkdsk

  1. Press the Windows key, type cmd on the search bar and click Run as administrator.cmd-run-admin-w11 unexpected kernel mode trap windows 11
  2. Type in the following command then press Enter (Replace X with your hard drive): chkdsk:/f chkdsk-f repair corrupted directory

4. Scan for viruses

  1. Press the Windows key, search Windows Security and click Open.
  2. Select Virus & threat protection.
  3. Next, press Quick scan under Current threats.
  4. Wait for the process to finish and restart your system.

5. Run Windows update troubleshooter

  1. Hit the Windows + I keys simultaneously to open Settings.settings windows 11
  2. Select System then click on Troubleshoot.
  3. Click on Other-troubleshooters.other-troubleshooters windows 11 error after update
  4. Hit the Run option for the Windows Update runtimebroker.exe error

Hopefully, you have been able to solve the error 0xc00000e5 if you encountered it on your PC. You may also come across a similar error 0xc000000a5 in your Chrome browser but we have outlined various ways to fix it.

Other similar errors include: 0xc00000e, 0xc0000034, and 0xc00007b.

We’d love to know which solution worked for you in the comments section below.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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