Fix: Blue screen in Microsoft Edge

Milan Stanojevic avatar. By: Milan Stanojevic
7 minute read

Home » Fix: Blue screen in Microsoft Edge

If you’re a Windows 10 user you probably heard the term Blue Screen of Death. This is one of the most problematic errors on Windows platform, so it’s no wonder that malicious users are using it for their gain. Number of users reported blue screen in Microsoft Edge, and today we’re going to show you how to fix this problem.

Blue screen in Microsoft Edge, how to fix it?

According to users, blue screen appears in Microsoft Edge telling them to call a certain number in order to fix this issue. If you’re getting a similar message in Edge or in any other web browser, do not call the number provided in the message. This “blue screen” in Edge is just an attempt by malicious users to trick you into thinking that you’re getting infamous Blue Screen of Death error. However, that’s not the case, and the “blue screen” that appears in Edge is just a web page created by malicious users to trick you.

If you see a blue screen with a similar message in Microsoft Edge, you should know that your computer isn’t infected or under any danger. This is just a simple scam that tries to trick you into calling the number on the screen and paying the scammer so that he can “fix” your computer remotely. Now that you know what this “blue screen” is, let’s see how to fix it.

Fix – Blue screen in Microsoft Edge

Solution 1 – End Microsoft Edge process

According to users, you should be able to fix this problem simply by starting Task Manager and ending Microsoft Edge process. To do that, follow these steps:

  1. Open Microsoft Edge.
  2. Press Ctrl + Shift + Esc to open Task Manager.
  3. When Task Manager opens, go to Processes tab.
    blue-screen-microsoft-edge-task-1
  4. You should see several Microsoft Edge entries on the list. Every Microsoft Edge entry represents one tab in Microsoft Edge, and you just need to end Microsoft Edge task a few times to fix this problem.
  5. If Microsoft Edge closes, start it again and repeat the process.
  6. After couple of tries you should see a message saying that Microsoft Edge couldn’t open this website. You’ll be asked to return to the start page, so you just need to click Yes and the problem should be fixed.

According to users, this solution works but you might have to end Microsoft Edge process several times before you fix this problem.

Solution 2 – Try to open a new tab quickly

Users reported that they fixed this issue simply by opening a new tab in Microsoft Edge. When you open Edge, try to quickly open a new tab. If you manage to open a new tab, try to close the tab that gives you the blue screen message. If that doesn’t work, drag the problematic tab and create a new Edge window. Try to close it, but if that doesn’t work, start Task Manager and try to end its process. Usually that process will be the one that uses most of your memory. After ending the task and closing the problematic window the issue will be permanently resolved.

Solution 3 – Scan your computer for malware

According to users, you can fix this problem simply by running malware scan. It seems that this issue appears due to tracking cookies, and after running malware scan and removing the tracking cookies, the issue with blue screen in Microsoft Edge should be permanently fixed. Users reported success by using Junkware Removal Tool, so you might want to give it a try.

If you’re still having issues on your PC or you simply want to avoid them for the future, we also recommend you to download this tool (100% safe and tested by us) to fix  various PC problems, such as file loss, malware and hardware failure.

Solution 4 – Delete App history

Users reported that you can fix this problem by deleting App history. To do that, follow these steps:

  1. Start Task Manager by pressing Ctrl + Shift + Esc.
  2. When Task Manager opens, go to App history tab.
  3. Locate Microsoft Egde and click Delete usage history option.
    blue-screen-microsoft-edge-app-history-1

We don’t know if this solution works, but it doesn’t hurt to try it out.

Solution 5 – Clean temporary files

Several users reported that you can fix this issue simply by removing temporary files from your PC. To do that, you need to follow these steps:

  1. Open the Settings app. You can do that by pressing Windows Key + I shortcut.
  2. Go to System > Storage.
  3. Your hard drive partitions will now appear. Click This PC option.
    blue-screen-microsoft-edge-temp-1
  4. Scroll down to the bottom of the page and click on Temporary files.
    blue-screen-microsoft-edge-temp-2
  5. Click on Delete temporary files button.
    blue-screen-microsoft-edge-temp-3
  6. Wait for the process to finish.

After removing temporary files, the blue screen in Edge should disappear.

Solution 6 – Close the problematic tab before it loads

One way to fix this problem is to close the problematic tab before it loads. Few users reported that they fixed the issue simply by closing the tab before it fully loads. Keep in mind that you’ll have to be fast in order to close the tab before it loads. If you don’t manage to close the tab, simply close Edge, restart it and repeat the process again.

Solution 7 – Use CCleaner

One way to fix this issue is to run CCleaner. Simply download and install this tool, start it and let it perform the scan and remove the problematic files. The scanning process can take a while, so be patient and wait for it to finish.

Solution 8 – Disable your network connection

Users reported that you can fix blue screen in Microsoft Edge simply by disabling your network connection. To do that, follow these steps:

  1. Press Windows Key + X to open Power User Menu and choose Network Connections.
    blue-screen-microsoft-edge-network-1
  2. When Network Connections window opens, right click your connection and choose Disable from the menu.
    blue-screen-microsoft-edge-network-2
  3. After your network connection is disabled, start Microsoft Edge.
  4. Problematic tab won’t be able to open without Internet connection, so you can easily close it.
  5. After closing the tab, go back to Network Connections window, right click your connection and choose Enable from the menu.

If you don’t want to use Network Connections window, you can simply unplug your Ethernet cable and close the problematic tab in Edge. After you’re done, simply plug in the Ethernet cable again and the issue will be fixed.

Solution 9 – Clear browsing cache

This page appears because it’s stored in your browser cache, and to fix this issue you need to remove your browser cache. This is pretty simple and you can do it by following these steps:

  1. Open Edge.
  2. Click the Menu button in the top right corner and choose Settings from the menu.
    blue-screen-microsoft-edge-clear-1
  3. Scroll down to the Clear browsing data section and click the Choose what to clear button.
    blue-screen-microsoft-edge-clear-2
  4. Select all options on the list. Click Clear button to remove your cache.
    blue-screen-microsoft-edge-clear-3
  5. After doing that, close all tabs, restart Edge and check if the problem is resolved.

Solution 10 – Select Do not allow this page to generate any more messages option

This blue screen page will often display a message if you try to close it, but you can disable this message from appearing. Try to close the problematic tab several times. When the error message appears, close it and repeat the entire process again. After couple of attempts you should see Do not allow this page to generate any more messages checkbox. Check it and you should be able to close the blue screen tab without any problems.

Solution 11 – Use Command Prompt

One way to fix this problem is to use Command Prompt and force Microsoft Edge to open another tab. To do that, follow these simple steps:

  1. Press Windows Key + X and choose Command Prompt (Admin).
    blue-screen-microsoft-edge-cmd-1
  2. When Command Prompt opens, enter start Microsoft-edge:http://www.microsoft.com and press Enter.
    blue-screen-microsoft-edge-cmd-2
  3. Edge will now open a new tab and you should be able to close the problematic tab without any problems.

Solution 12 – Hold the Esc key and close the problematic tab

This is a tricky solution, but you should be able to perform it after a few tries. According to users, you can fix this issue simply by holding Esc key. By holding Esc you’ll close any error messages that might appear. Position your mouse over the X button on the problematic tab and try to click it. Keep holding the Esc key and try to click the X button. This might be hard to perform, but you should be able to do it if you’re quick enough.

Fix – Blue screen with E in Microsoft Edge

Solution – Disable Internet Explorer 11

If you’re getting blue screen with E on it while starting Microsoft Edge, you should be able to fix it by disabling Internet Explorer 11. To do that, follow these steps:

  1. Press Windows Key + S and enter windows features. Select Turn Windows features on or off.
    blue-screen-microsoft-edge-features-1
  2. When Windows Features window opens, locate Internet Explorer 11 and uncheck it.
    blue-screen-microsoft-edge-features-2
  3. Save changes and restart your PC.

After your PC restarts blue screen shouldn’t appear in Microsoft Edge anymore.

Blue screen in Microsoft Edge is most likely a scam, therefore if you have a similar problem you should be able to fix it by using one of our solutions.

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