FIX: Could not move extension directory into profile

Madalina Dinita
by Madalina Dinita
Former Managing Editor
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in... Read more
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  • There are many great web browsers on the market, but Google Chrome is definitely the most popular one.
  • Some users reported that sometimes Chrome could not move the extension directory into profile.
  • A first solution is to check your antivirus, and you could also try an alternative browser founded below, so read on!
  • Another solution is to create a new Default folder by following our step-by-step guide, so be sure not to miss it!
How to fix the Could not move extension directory into profile error
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Chrome Browser is known for the huge number of browser extensions it supports. The Google Chrome store is flooded with extensions/plugins across every category.

While installing and making use of plugins in itself is pretty easy there are cases where things can get a bit ugly. This is one such case where in Chrome users are not allowed to install the browser extension.

Could not move extension directory into profile, this error message is seen while installing an extension.

It is most likely to happen when one is reinstalling an old extension. What happens, in this case, is that the browser is not able to move the extension into the profile folder.

Let’s try to resolve the problem by employing a series of troubleshooting methods.

Could not move extension directory into profile message can prevent you from installing new extensions. Speaking of this issue, here are some similar problems that users reported:

  • An error has occurred could not move extension directory into profile. reload close – This issue can occur due to certain glitches in Chrome. To fix the problem, just restart Chrome or rename its Default directory.
  • Google Chrome could not unzip extension – This is a similar issue, but you should be able to fix it using the solutions from this article.
  • Could not move extension directory into profile – This happens when you have an extension installed, but you can’t move it to your profile
  • Chrome could not move extension directory into profile – This is similar with the issue above
  • Chrome could not unzip extension – This happens when you manually try to install an extension via zip files.

What to do if Chrome can’t move extension directory into profile?

1. Try another browser

While you are busy troubleshooting Chrome’s extension issues, you may need to use a different browser in the meantime. As such we suggest you choose Opera as an alternative.

It is made using the Chromium engine, meaning any Chrome extension that exists is also compatible with Opera.

More so, Opera is highly customizable, allowing you to easily add and arrange the extensions in your sidebar in whatever manner you please. This ultimately makes it easy for adding and removing them to and from your profile.

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2. Check your antivirus

In some rare instances, it’s possible that your antivirus is causing Could not move extension directory into profile message. To fix this problem, it’s advised to disable certain antivirus features and check if that helps.

If the issue is still there, you might have to disable your antivirus altogether. In some rare cases, you might even have to remove your antivirus in order to fix this problem.

If removing the antivirus fixes the problem, you should consider switching to a different antivirus solution.

There are many great antivirus tools on the market, but if you want maximum protection that won’t interfere with your browser, you should definitely try out BullGuard.

Get BullGuard Antivirus


3. Restart your browser/PC

Sometimes these types of problems can appear due to temporary glitches, and one way to fix them is to simply restart your browser or your PC. If glitches occur, just restart your browser and check if that helps.

If the issue is still there, restart your PC and check if the problem is still present. This is a simple solution, but several users claim that it works, so you might want to try it out.


4. Clear your cache

  1. Click the Menu icon in the top-right corner, and choose Settings.
  2. Settings tab will now appear. Scroll all the way down, and click Advanced.
    Google chrome could not unzip extension
  3. Now click Clear browsing data.
    An error has occurred could not move extension directory into profile. reload close
  4. Set the Time range to All time. Now click the Clear data button.
    Google chrome could not unzip extension

After clearing the cache, check if the problem is still there. In addition to clearing the cache, users are suggesting to use CCleaner to remove the junk files from your PC, so you can do that as well.

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Sometimes you might fix Could not move extension directory into profile error simply by clearing the cache, so be sure to try that.


4. Empty the Recycle Bin

According to users, they managed to fix Could not move extension directory into profile in their browser simply by emptying the Recycle Bin.

Several users reported that the issue was completely resolved after cleaning the Recycle Bin, so you might want to try that.

Once you clean your Recycle Bin, the issue should be completely resolved, and you’ll be able to install extensions once again.


5. Create a new Default folder

  1. Press the Windows Key + R, enter %localappdata%, and press Enter or click OK.
    An error has occurred could not move extension directory into profile. reload close
  2. Navigate to the GoogleChromeUser Data directory.
  3. Locate the Default directory and rename it to Default-backup.
    An error has occurred could not move extension directory into profile. reload close
  4. After doing that, start Chrome again.

Once you rename the directory, Google Chrome should recreate it and the Could not move extension directory into profile error will be resolved.


6. Reinstall Google Chrome

Sometimes your installation might get corrupted, and that will cause this and many other errors to appear. To fix the issue, users are suggesting to reinstall Google Chrome.

There are several ways to do that, and the most effective one is to use uninstaller software such as Revo Uninstaller.

In case you’re not familiar, uninstaller software is a special application that will completely remove the selected application along with all of its files and registry entries.

By using uninstaller software, you’ll completely remove Chrome from your PC ensuring that there aren’t any leftover files. Now you just need to install Chrome again and the issue should be resolved.


7. Remove the problematic extensions

  1. Click the Menu icon and choose More tools > Extensions.
    Google chrome could not unzip extension
  2. You should now see the list of installed extensions. Click the switch icon next to the extension’s name in order to disable that extension. Repeat this step for all installed extensions.
    An error has occurred could not move extension directory into profile. reload close
  3. Once you disable all extensions, check if the problem is still there.

After disabling all extensions, check if the problem is still there. If the issue doesn’t appear anymore, you need to enable extensions one by one until you find the one that is causing this issue.

Once you find the problematic extension, keep it disabled or remove it from Chrome.

Many users reported that HTTPS Everywhere extension was causing this issue, so if you’re using it, be sure to disable it and check if that helps.


8. Use Chrome Beta or Chrome Canary

If you keep getting Could not move extension directory into profile message, the issue might be related to your version of Chrome.

Although Chrome is a great browser, issues can sometimes appear, and the best way to fix them is to keep your browser up to date.

If your browser is already up to date, we advise you to try Chrome Beta or Chrome Canary. The Beta version usually offers new fixes, and it’s stable for use, for the most part, so you might want to try it out.

On the other hand, the Canary version is an experimental version, and it usually has the latest fixes available that aren’t fully tested.

As a result, the Canary version might not be stable, but it should have the latest fixes installed. To download and install the latest Chrome version, check our Google Chrome installation guide.

Could not move extension directory into profile message can cause many problems and prevent you from installing extensions in Chrome, but we hope that you managed to fix this problem by using one of our solutions.


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Frequently Asked Questions

  • To find your installed Chrome extensions, check out the Chrome Menu. You can also use one of our best tab manager extensions for Chrome suggestions.

  • To stop extension from running in Chrome, click the Menu icon > More tools > Extensions. Now click the switch icon next to the extension to turn it on or off.

  • If your extensions are grayed out, it because you disabled them manually or Chrome disabled that because they are unsafe. Check out our best Chrome antivirus extensions list to protect your browser.

  • Regular Chrome extensions can’t steal your passwords. However, malicious extensions from third-party sources might be able to do that. It is good to know that Chrome extension Honey helps you save money when you shop online, so check it out.

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