FIX: Your PC ran into a problem and needs to restart

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
18 Comments
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  • Probably one of the most common errors that you may ever run into on a Windows PC is the Your computer ran into a problem issue.
  • This error can be caused by a variety of causes, but the solutions that you can try are all here.
  • To learn more about frequent Windows errors, visit our Windows 10 Errors Hub.
  • If you're a fan of the Windows OS, learn all about it from our Windows 10 section.
your PC ran into a problem and needs to restart in WIndows 8 or WIndows 10

Was there a time when you were working or playing a video game on your new Windows 10 operating system and you got the Your PC ran into a problem and needs to restart error message?

Don’t be alarmed because you will see the reason why Windows is acting like this and the steps you need to take to fix this issue.

If you accidentally deleted, or perhaps because a specific program deleted, registry files from your System 32 folder in the Windows partition, then you will most likely get the error message Your PC ran into a problem and needs to restart.

If your RAM in Windows 10 devices is running at a higher percentage than the operating system accepts, then you will also get this error message.

Note: The high percentage of RAM usage can be caused by a specific application that you may have installed recently.

To recap, here’s the list of causes that are the reason of ‘Your PC ran into a problem and needs to restart’ on Windows 10:

  • A recent hardware of System changes
  • Registry changes that might create a conflict
  • Force shutdowns (or any other wrong system shutdowns)
  • Wrong driver installations (wrong versions, for example)

Below, you will find the solutions that will help you solving Your PC ran into a problem and needs to restart issue.


How do I fix the your PC ran into a problem error?

What are the solutions proposed in order to fix this problem (click to jump to the solution):

  1. Update device drivers
  2. Boot into safe mode
  3. Run the System File Checker (SFC)
  4. Modify the Memory Dump Setting
  5. Perform a System Restore
  6. Check for Windows Updates
  7. Select the Startup Repair Option

1. Update Device Drivers

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Outdated, incompatible, or corrupted device drivers might be behind the error. So updating drivers could be a good fix. The drivers to pay the most attention to are the display, wireless, and Ethernet adapter drivers.

You could update those drivers by opening the Device Manager in Windows and selecting either their Update Driver Software or Uninstall context menu options as covered in this article. If you select Uninstall, you’ll need to install the latest drivers.

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2. Boot into Safe Mode

The first thing you should do is reboot Windows in Safe Mode. Even if you can log in to Windows without Safe Mode, you should still do so.

On older Windows desktops or laptops, you might be able to boot into Safe Mode by pressing the F8 or Shift + F8 hotkeys while the OS is booting. However, that doesn’t work in more updated Windows 10 PCs.

  • So long as you can reach the login screen, you can enter Safe Mode by holding the Shift key and selecting Power > Restart. That will then open a blue troubleshooting screen.
  • Press the Troubleshoot > Advanced Options > Startup Settings and Restart buttons.
  • Next, select Safe Mode from the Advanced Boot Options list.

3. Run the System File Checker (SFC)

  • Press the Win key + X hotkey to open the Win X menu.
  • After the menu opens, select Command Prompt (Admin).
  • Enter sfc /scannow in the Command Prompt window.

  • Press the Enter key on the keyboard.
  • Let the SFC scan finish, and see if you still have the same error message appearing after this.

4. Modify the Memory Dump setting

  • Right-click your My Computer (or This PC) icon on the desktop or in File Explorer.
  • Click on the Properties option.
  • Select Advanced system settings on the left of the System tab.
  • Click on the Advanced tab in the upper side of the Properties window.

  • Under the Start-up and Recovery topic left-click on Settings.

  • Under the System failure topic you will need to uncheck the box next to Automatically restart.
  • Under the Write debugging information topic, click on the drop-down menu and left-click again on the Complete memory dump option.
  • Left-click on the OK button.
  • Left-click on the Apply button to save the changes.
  • Reboot your Windows device.
  • Check to see if you still have the error Your PC ran into a problem and needs to restart.

5. Perform a System Restore

System Restore rolls your desktop back to a previous date. Thus, it could feasibly remove any recently installed software or apps that might have modified system files. You can run the System Restore tool in Windows as follows.

  • Press the Win + key + R keyboard shortcut to open Run.
  • Enter rstrui in the text box and press OK.
  • Press the Next button and click the Show more restore points option.

  • Now select a restore point that will restore Windows back to date when you weren’t getting the blue screen error.
  • Press the Next and Finish buttons to restore Windows.
  • Restart Windows when the System Restore tool has weaved its magic.

6. Check for Windows Updates

Updating Windows can also be a good fix for blue screen stop errors. So long as the Windows Update Service is enabled, Windows will probably be up to date. However, it might still be worth checking for updates nonetheless. You can do that as follows.

  • Press the Cortana button on the Windows 10 taskbar and enter update in the search box.
  • Select Check for updates to open the window directly below.

  • Now press the Check for updates button there.

7. Select the Startup Repair option

This is a fix if you can’t boot into the Windows login screen. When that happens, a Recovery screen usually opens from which you can select a Startup Repair option.

Alternatively, an OS recovery disc might have also come with your laptop or desktop. If it did, this is how you can fix the error with the recovery disc.

  • Insert your OS recovery disc, switch on PC, and then press any key to boot from the DVD.
  • That will open Windows Setup from which you can press Next.
  • Then select the Repair your computer option.
  • Press the Troubleshoot > Advanced options buttons and select the Startup Repair option.
  • Next, select the target operating system to fix.
  • Windows will initiate the repair and then restart.

Note: In case you still have this issue, I would suggest you take the device to the store where you bought it from because it is most likely a hardware malfunction.


Now you have seven ways to fix the Your PC ran into a problem and needs to restart error, you can fix the issue in Windows 10.

Also, write any other issues regarding this subject below, and we will help you further with this case.


Editor’s Note: This post was originally published in July 2018 and has been since revamped and updated in October 2020 for freshness, accuracy, and comprehensiveness.


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  • I change from window 8 to window 10 and ever since that I have being getting your pc ran into a problem and needs to restart we are colleting some error infor and then we will restart. I have try some things to make it work and it hasn’t worked at all. I really need someone to help me fix the problem it’s annoying me now, and today when I was shutting down my laptop the same error message came up three times in one day

  • i was making partitions of my new lenovo y40 8gb ram 2gb amd video memory suddenly this message appeared that pc ran into a problm and need to restart and after that it is restarting again and again by showing this msg aftr the lenovo logo at startup

  • It found errors but cant fix them. Can not repair “migcore.dll” which is Rubbish.. On old machines, restarts are likely to be caused by overheating.. clean the fan if you can and replace the thermal compound on the processor chip. This is a tricky job so you might want to take it to a repairer to sort it out. Check core temperatures and make sure they are below 80deg C. Ideally they should be around 60-65degC on normal use.

  • My son has Win10 and the computer was working just fine. His computer was shut off accidentally when the power to his room stopped working.
    Now he gets this message: “Your PC ran into a problem. We are going to restart it for you.”.
    This is a desktop machine – Compaq brand
    would i instruct him to press the F8 key at boot up and that brings into Safe mode, right?
    Then what?

    • If you don’t do anything you should be easily bypass it, its mostly just a warning, if this happens often it could potentially harm your harddisk, if it does, just buy a new harddisk 😛

      • Thanks
        As it turns out, i was able to bypass it then.
        BUT it had a pretty good power surge to the PC and blew the motherboard. So have to start from scratch now.
        dw

        • MoBo: Gigabyte GA-Z97-HD3 or Gigabyte Z170 ATX GA-Z170X-UD3. Pulled these off the internet on various sites. I have $700 to get the few parts i need to get it back up and running.
          Any other ideas?
          thx

      • Thanks
        Motherboard took a good hit so have to start from scratch on new MB.

        Now been looking over what there is out there.
        Should be able to keep video card, power supply and harddrive.
        So what is a good suggestion that wont break the bank and will be good for gamer.
        dw

        • It really depends on what kind of hardware you have, and what your budget is, I mostly go for ROG motherboards made by asus, those are amazing.

  • I use win10. I got this problem after I installed an update. I can acces the desktop for like 1 minute so I can’t really do something from there. So I got that that point when windows suggests the repair and i foind there the command prompt option. I wrote sfc/ scannow and after it did the 100% verification says “windows resource protection could not perform the requested operation”. So how can I get rid off this problem?

  • While this solution was a bit confusing for me seeing as I use windows 10, I eventually got it done. This was overall very helpful and informative. Its about time I’ve found a fix for this that includes ‘windows 10’. Again my thanks

  • Thanks for sharing this information but this post didn’t helped me! I’m getting cursor after the error but while I’m scrolling to the lower right I’m not able to see any search box. Please help me _/_

    • Do you have windows 10? If you do go to where it says ‘I’m Cortana. Ask me anything’ click it. Then search up “Command prompt” right click the first result and run as administrator. After you’ve done this write in command prompt this (No quotations) ‘SFC/SCANNOW’

      • I got to the command prompt on windows 10 by pressing the Microsoft key and X on my keyboard, then scrolled down to command prompt administrator

  • I don’t get much time to uncheck the automatically restart box. Window is restarting very fast. I can’t do anything.
    It restart again and again. Can’t do anything.