FIX: Can’t sign into Gmail account [Easy Guide]

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
Affiliate Disclosure
  • Gmail is the most popular email service in the world with over 1 billion active users.
  • Google's email service packs plenty of useful features such as 15GB of free storage, malware and phishing protection, and more.
  • Though, Gmail may encounter certain errors. Can’t sign into Gmail account is a frequent one.
  • Be sure you go through every step of the article until you solve the issue.
How to fix Can't sign into Gmail account

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A Gmail account is, in fact, a Google Account as users receive their Gmail email addresses when they’ve set up Google Accounts.

So, users can’t log in to Google when they can’t log in to Gmail via that service’s login page.

Some users’ browsers might also display error messages when they try to log in to Gmail. These are a few potential fixes for Gmail accounts that don’t sign in.

Why can’t I log into my Gmail account and how to fix it?

1. Try a different browser

If you keep having this issue, try opening Gmail in a different browser. We strongly suggest Opera which is a lot safer and less prone to any possible errors.

This is an overall better browser, and it comes with tracking protection. In addition, there’s a built-in ad blocker that clears any distraction out of the way.

The key advantage over many other browsers is the built-in free VPN for extra security and complete privacy protection.

For those unaware, a virtual private network reroutes all your Internet traffic through other safe servers around the world, concealing your identity on the web and even from your ISP.

Try Opera and its cool user interface for free to convince yourself.

Opera

Avoid any possible errors by switching your browser to Opera. It’s fast, ad-free, and protects your privacy with the free, built-in VPN

2. Is Gmail down?

The Gmail service might be down when users can’t log in to Google’s webmail. To check, open the G Suite Status Dashboard page shown in the snapshot directly below.

That page will highlight if there’s a service outage for Gmail. If the Gmail service is down, wait for Google to fix it.

G Suite Status Dashboard gmail account could not sign in/ gmail could not login/ gmail could not parse the login request

3. Reset the Gmail Login

  1. Open the Google Account recovery page in a browser.
    Google Account page gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  2. Enter the Gmail email address for the account that doesn’t sign in.
  3. Alternatively, users can click on Forgot email if they can’t remember that.
  4. Users can enter a phone number associated with the email address or enter another email address (with alternative webmail) provided upon establishing the Gmail account.Find your email box gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  5. Fill out the name details.
  6. Click Send to receive a verification code at the alternative email address.
  7. Open the email sent that includes the verification code.
  8. Enter the verification code received, and click the Next button.
  9. Users can reset their Google Account passwords by clicking on the Forgot password.

4. Clear the browser data

  1. Clear the browser data in Chrome by pressing that browser’s Ctrl + Shift + Del hotkey.The Clear browsing data box gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  2. Click the Advanced tab on the Clear browsing data window.
  3. Select the All time option on the Time range drop-down menu.
  4. Select the Cached images and files and Cookies and other site data checkboxes.
  5. Click the Clear data button.

5. Reset the browser

  1. Click the Customize and control Google Chrome button and select Settings.
  2. Click Advanced to expand Settings.
  3. Scroll down to the Restore settings option shown directly below.The Restore settings option gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  4. Click the Restore settings to their original defaults option, and press the Reset settings button.

6. Check that JavaScript is enabled

  1. JavaScript needs to be on for users to sign in to and utilize Gmail.
  2. Type the following line in the browser’s URL bar and press Return:
    • chrome://settings
  3. Press the Advanced button to extend the Settings tab.
  4. Click Site settings to open further options.Site settings gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  5. Then click JavaScript to open the settings shown directly below.The JavaScript options gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  6. Click the Blocked button to switch it to Allowed.

7. Switch to Google DNS

  1. Press the Windows key + S hotkey.
  2. Enter network in the search box, and click on View network connections.Network Connections Control Panel applet gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  3. Right-click the net connection on the Control Panel window and select Properties.Networking tab gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  4. Double-click the Internet Protocol Version 4 to open the window shown directly below.Then General tab gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  5. Select the Use the following DNS server addresses radio button.
  6. Enter 8.8.8.8 in the Preferred DNS server box.
  7. Enter 8.8.4.4 in the Alternative DNS server box.
  8. Click the OK buttons.

8. Switch to a third-party e-mail client

If you still have problems with your Gmail account, we recommend switching to an alternative Windows 10 email client.

There are many options on the market that are similar to Gmail. You won’t have to change your email address, as these tools are for opening and managing your emails.

Dedicated email clients usually allow you to log in to multiple email addresses and access all your messages from one UI.

Good email clients integrate great search tools that help you find any lost email just by typing a few keywords. On top of that, many of them include OCR, which allows you to search for images as well.

If you decide to change your email client, pay attention to the security and privacy of the service. Keeping your data private is one of the most essential things a good email client should have in place.

Additionally, if you work with a large number of emails on a daily basis, you should know that many email clients double as task managers and offer plenty of tools that can increase productivity.

The resolutions above will usually fix Gmail login issues. Some of those fixes might also come in handy for users who can’t log in to other Google services.

If you’re interested in browsers look no further than our Browsers Hub. We’ve written a plethora of articles about email. Check them out on our E-mail page.

Frequently Asked Questions

  • If you input your credential correctly and you have a working Internet connection, check our expert guide to fix this problem step-by-step.

  • Switch to Google’s DNS and disable Javascript. If it’s not working try another e-mail client. Check out one of the best e-mail clients for Windows 10.

  • Check if the Google e-mail servers are working and check if you typed the password correctly. If your Gmail settings are out of date, use this awesome guide to fix that.

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