Fix: Gmail account doesn’t sign in


Matthew Adams
by Matthew Adams
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A Gmail account is, in fact, a Google Account as users receive their Gmail email addresses when they’ve set up Google Accounts. So, users can’t log in to Google when they can’t log in to Gmail via that service’s log in page. Some users’ browsers might also display error messages when they try to log in to Gmail. These are a few potential fixes for Gmail accounts that don’t sign in.

How can I fix Gmail account login issues?

1. Is Gmail down?

The Gmail service might be down when users can’t log in to Google’s webmail. To check, open the G Suite Status Dashboard page shown in the snapshot directly below. That page will highlight if there’s a service outage for Gmail. If the Gmail service is down, wait for Google to fix it.

G Suite Status Dashboard gmail account could not sign in/ gmail could not login/ gmail could not parse the login request


2. Reset the Gmail Login

  1. Most of the time users can’t log in to Gmail (and Google) as they’ve forgotten their passwords. To fix that, open the Google Account recovery page in a browser.
    Google Account page gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  2. Enter the Gmail email address for the account that doesn’t sign in. Alternatively, users can click Forgot email if they can’t remember that.
  3. Then users can enter a phone number associated with the email address. Or enter another email address (with alternative webmail) provided upon establishing the Gmail account.Find your email box gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  4. Fill out the name details.
  5. Click Send to receive a verification code at the alternative email address.
  6. Thereafter, open the email sent that includes the verification code. Alternatively, note down the code received by phone.
  7. Enter the verification code received, and click the Next button.
  8. Thereafter, users can reset their Google Account passwords by clicking Forgot password.

Having problems with Gmail? Try accessing your Gmail account with one of these email clients!


3. Clear Browser Data

  1. In other cases, users’ browsers might not display the Gmail page when they try to sign in. If so, try clearing browser data, which users can do in Chrome by pressing that browser’s Ctrl + Shift + Del hotkey.The Clear browsing data box gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  2. Click the Advanced tab on the Clear browsing data window.
  3. Select the All time option on the Time range drop-down menu.
  4. Select the Cached images and files and Cookies and other site data check boxes.
  5. Click the Clear data button.

4. Reset the Browser

  1. If clearing the cache doesn’t do the trick, try resetting the browser. To reset Google Chrome, click the Customize and control Google Chrome button and select Settings.
  2. Click Advanced to expand Settings.
  3. Scroll down to the Restore settings option shown directly below.The Restore settings option gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  4. Click the Restore settings to their original defaults option, and press the Reset settings button.

5. Try a different browser

UR Browser Gmail account doesn’t sign in

If you keep having this issue, try opening Gmail in a different browser. You can use any browser you want, but we suggest trying out UR Browser.

This is a privacy-oriented browser, and it comes with tracking, phishing and malware protection. In addition, there’s a built-in adblocker and VPN for extra secururity.

If you’re in need of a new browser, UR Browser might be the right choice.


Want to know more about UR Browser? Be sure to check out our in-depth review!


6. Check Browser Compatibility

Gmail isn’t compatible with every browser. Some users might need to change their browsers to sign in to Gmail. Google Chrome, Safari, Internet Explorer, Edge, and Firefox are the five browsers that are compatible with Gmail. So, users utilizing unsupported browsers should switch to the latest version of one of Gmail’s supported browsers.

Google Chrome gmail account could not sign in/ gmail could not login/ gmail could not parse the login request


6. Check that JavaScript is Enabled

  1. JavaScript needs to be on for users to sign in to and utilize Gmail. To check if JavaScript is enabled in Chrome, enter ‘chrome://settings’ in the browser’s URL bar and press Return.
  2. Press the Advanced button to extend the Settings tab.
  3. Click Site settings to open further options.Site settings gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  4. Then click JavaScript to open the settings shown directly below.The JavaScript options gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  5. Click the Blocked button to switch it to Allowed.

7. Switch to Google DNS

  1. Some users have also said that changing their DNS servers to Google DNS fixed the Gmail login. Users can do that in Windows 10 by pressing the Windows key + S hotkey.
  2. Enter ‘network’ in the search box, and click View network connections.Network Connections Control Panel applet gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  3. Then right-click the net connection on the Control Panel window and select Properties.Networking tab gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  4. Double-click Internet Protocol Version 4 to open the window shown directly below.Then General tab gmail account could not sign in/ gmail could not login/ gmail could not parse the login request
  5. Select the Use the following DNS server addresses radio button.
  6. Enter ‘8.8.8.8’ in the Preferred DNS server box.
  7. Enter ‘8.8.4.4’ in the Alternative DNS server box.
  8. Click the OK buttons.

The resolutions above will usually fix Gmail login issues. Some of those fixes might also come in handy for users who can’t log in to other Google services.

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