- Gmail is the most popular email service in the world with over 1 billion active users.
- Google's email service packs plenty of useful features such as 15GB of free storage, malware and phishing protection, best anti-spam shield, hefty productivity options and more.
- If you can't sign in to your Gmail account or you're experiencing other login issues, this guide will help you fix this issue quickly and safely.
- This guide is part of our hub dedicated to browsers. Feel free to bookmark it in case you need it later.
A Gmail account is, in fact, a Google Account as users receive their Gmail email addresses when they’ve set up Google Accounts. So, users can’t log in to Google when they can’t log in to Gmail via that service’s log in page.
Some users’ browsers might also display error messages when they try to log in to Gmail. These are a few potential fixes for Gmail accounts that don’t sign in.
How can I fix Gmail account login issues?
1. Is Gmail down?
The Gmail service might be down when users can’t log in to Google’s webmail. To check, open the G Suite Status Dashboard page shown in the snapshot directly below.
That page will highlight if there’s a service outage for Gmail. If the Gmail service is down, wait for Google to fix it.
2. Reset the Gmail Login
- Most of the time users can’t log in to Gmail (and Google) as they’ve forgotten their passwords. To fix that, open the Google Account recovery page in a browser.
- Enter the Gmail email address for the account that doesn’t sign in. Alternatively, users can click Forgot email if they can’t remember that.
- Then users can enter a phone number associated with the email address. Or enter another email address (with alternative webmail) provided upon establishing the Gmail account.
- Fill out the name details.
- Click Send to receive a verification code at the alternative email address.
- Thereafter, open the email sent that includes the verification code. Alternatively, note down the code received by phone.
- Enter the verification code received, and click the Next button.
- Thereafter, users can reset their Google Account passwords by clicking Forgot password.
3. Clear Browser Data
- In other cases, users’ browsers might not display the Gmail page when they try to sign in. If so, try clearing browser data, which users can do in Chrome by pressing that browser’s Ctrl + Shift + Del hotkey.
- Click the Advanced tab on the Clear browsing data window.
- Select the All time option on the Time range drop-down menu.
- Select the Cached images and files and Cookies and other site data check boxes.
- Click the Clear data button.
4. Reset the Browser
- If clearing the cache doesn’t do the trick, try resetting the browser. To reset Google Chrome, click the Customize and control Google Chrome button and select Settings.
- Click Advanced to expand Settings.
- Scroll down to the Restore settings option shown directly below.
- Click the Restore settings to their original defaults option, and press the Reset settings button.
5. Try a different browser
If you keep having this issue, try opening Gmail in a different browser. You can use any browser you want, but we suggest trying out UR Browser.
This is a privacy-oriented browser, and it comes with tracking, phishing and malware protection. In addition, there’s a built-in adblocker and VPN for extra secururity.
If you’re in need of a new browser, UR Browser might be the right choice.
6. Check Browser Compatibility
Gmail isn’t compatible with every browser. Some users might need to change their browsers to sign in to Gmail. Google Chrome, Safari, Internet Explorer, Edge, and Firefox are the five browsers that are compatible with Gmail.
So, users utilizing unsupported browsers should switch to the latest version of one of Gmail’s supported browsers.
- Press the Advanced button to extend the Settings tab.
- Click Site settings to open further options.
- Click the Blocked button to switch it to Allowed.
7. Switch to Google DNS
Some users have also said that changing their DNS servers to Google DNS fixed the Gmail login.
- Users can do that in Windows 10 by pressing the Windows key + S hotkey.
- Enter ‘network’ in the search box, and click View network connections.
- Then right-click the net connection on the Control Panel window and select Properties.
- Double-click Internet Protocol Version 4 to open the window shown directly below.
- Select the Use the following DNS server addresses radio button.
- Enter ‘18.104.22.168’ in the Preferred DNS server box.
- Enter ‘22.214.171.124’ in the Alternative DNS server box.
- Click the OK buttons.
The resolutions above will usually fix Gmail login issues. Some of those fixes might also come in handy for users who can’t log in to other Google services.
FAQ: Learn more about Gmail
- Why can’t I log into my Gmail account?
There are three main reasons why you can’t log in to your Gmail account: you’re not using the correct username and password, your Internet connection is not working or Gmail‘s servers are down.
- How do I fix Google sign-in problems?
If you can’t sign in to your Google account, use these quick methods to fix the problem:
- Check your Internet connection and make sure it’s up and running
- Clear your browser cache
- Switch to Google’s DNS
- Reset your Google account password.
- Why can’t I reset my Gmail password?
There are three reasons as to why Google does not allow you to reset your Gmail password:
- Gmail‘s servers are down and you cannot operated any account changes
- When asked to enter the last password you remember, you did not type the correct password
- You don’t have a secondary email address connected to your Gmail account to use to get the password reset email.
Editor’s Note: This post was originally published in August 2019 and has since been updated for freshness and accuracy.