Fix: Intel System Usage Report Uses too Much CPU

Try these easy tips if Intel System Usage Report causes high CPU

by Henderson Jayden Harper
Henderson Jayden Harper
Henderson Jayden Harper
Passionate about technology, Crypto, software, Windows, and everything computer-related, he spends most of his time developing new skills and learning more about the tech world. He also enjoys... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Intel System Usage Report is one of the utilities in Intel Driver & Support Assistant installed on Windows PC.
  • The Intel System Usage Report high CPU and RAM usage will affect the speed and performance of your computer.
  • Uninstalling the Intel Driver & Support Assistant should fix the Intel System Usage Report's high CPU usage issues.
intel system usage report high CPU

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Users complain about the Intel System Usage Report’s high CPU usage on their PCs, affecting their performance. The utility tool uses too much CPU power, leaving not enough for other programs on the computer.

Also, you may experience high CPU usage on Windows 11 when using other programs and tools.

Is it safe to disable Intel System Usage Report?

The Intel System Usage Report or SurSvc.exe is a process of the Intel Driver Update Utility, now known as the Intel Driver & Support Assistant. Its functions are:

  • To send telemetry reports periodically to Intel, and it has nothing to do with the computer. Also, it is usually installed alongside the Intel Driver Update Utility.
  • Intel analyzes the data from the Intel System Usage Report and uses it to improve CPU usage. Sadly, the process causes issues with CPU utilization as it won’t stop running in the background, resulting in much CPU usage.

However, disabling Intel System Usage Report on your PC can help get around its CPU and cause high RAM usage.

It is safe to disable it as the process has nothing to do with your PC’s performance. The SurSvc.exe file is in a subdirectory of C:\Program Files on your PC.

How do I fix Intel System Usage Report using a high CPU?

Before proceeding with any fixes for the problem, go through the following:

If the high CPU usage continues, go ahead with the solutions below.

1. Perform a Clean Boot

  1. Press Windows + R key to open the Run dialog box, type msconfig, and click OK.
  2. Navigate to the Services tab and check the box for the Hide all Microsoft services option, then click the Disable all button.
  3. Navigate to the Startup tab and click Open Task Manager.
  4. Click on the startup programs and tap the Disable button.
  5. Restart your PC and check if the high CPU usage persists.

Performing a clean boot will stop third-party apps from launching from the start. It prevents any startup process that can cause interference with the Intel System Usage Report processes.

2. Disable the Intel System Usage Report

  1. Press Windows + R key to open the Run dialog box, type services.msc, and click OK to open the Windows Services manager.
  2. Navigate through the list of services and select the Intel System Usage Report. Right-click on it, and select Properties from the drop-down.
  3. Then change the Startup type to Disabled.

Disabling the Intel System Usage Report service can stop its activities and prevent it from using your CPU or memory space.

3. Uninstall the Intel System Usage Report

  1. Left-click the Start button, type Control Panel, and press OK to open it.
  2. Click on Programs and Features.
  3. Find the Intel System Usage Report or Intel Driver & Support Assistant, right-click on it, and select Uninstall from the drop-down.
  4. Follow the onscreen instructions to complete the installation.
  5. Restart your PC and check if the Intel Driver & Support Assistant is still available on your computer.

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Uninstalling the Intel Driver & Support Assistant will help stop its activities and processes on your computer.

Some users complain about not being able to uninstall the program via the Control Panel. Proceed to the next solution if you have the same issues.

You can check our guide on uninstalling programs that cannot be uninstalled on Windows 11.

4. Use a third-party uninstalling software

Several program uninstallers are available online that you can download and install on your PC for deleting apps that are difficult to uninstall.

So, we recommend you install one if you have difficulty uninstalling the Intel Driver & Support Assistant on your PC.

However, our readers can check our pick of the best software uninstallers for Windows 11.

If you want to easily uninstall any app, then the IObit Uninstaller software can help you by uninstalling any unwanted or stubborn programs along with their associated files for a fast and light PC performance.

IObit Uninstaller

Get rid of all unwanted apps and leftovers to maintain your PC clean and healthy.

Alternatively, our readers can check our guide on what to do if there is high CPU usage in Safe Mode on Windows computers. Likewise, you can read about some of the best software to fix high CPU usage on your PC.

If you have further issues, kindly drop a comment in the section below.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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