Full Fix: The linked image cannot be displayed in Outlook

Madeleine Dean By: Madeleine Dean
7 minute read

Home » Full Fix: The linked image cannot be displayed in Outlook

Many Outlook users have encountered an error message when trying to display a linked image. Outlook normally displays images from incoming emails, but oftentimes users get the infamous red X button and the message “the linked image cannot be displayed.” The error mainly occurs to Outlook 2013 and Outlook 2016 users.

The linked image cannot be displayed message in Outlook, how to fix it?

The linked image cannot be displayed message in Outlook can be quite annoying and prevent you from viewing your emails properly. Speaking of this message, here are some similar issues that users reported:

  • The linked image cannot be displayed Office 365 – According to users, this issue can be caused by your antivirus software and in order to fix it, you might have to disable your antivirus.
  • Outlook 2016, 2013, 2010 error the linked image cannot be displayed – This issue can affect almost any version of Outlook. However, most of our solutions are compatible with all versions of Outlook, so you should be able to apply them.
  • Outlook email signature the linked image cannot be displayed – If this issue occurs on your PC, you might be able to solve it simply by making a couple of changes in your registry.
  • Outlook the linked image cannot be displayed the file may have been moved – This issue can appear if there’s a problem with a Temporary Internet Files directory. Simply move this directory to a different location and the problem should be resolved.

Solution 1 – Check your antivirus software

Outlook 2016 error the linked image cannot be displayed

In some instances, it’s possible that your antivirus is causing this issue. If the linked image cannot be displayed in Outlook, it might be possible that email protection feature is causing the problem. To fix the problem, open email protection settings and try disabling certain features. If that doesn’t help, you might have to disable your antivirus altogether.

In some cases, the only way to fix this issue is to remove your antivirus, so you might want to try that as well. Even if you remove your third-party antivirus, you’ll still be protected by Windows Defender on Windows 10, so there’s no need to worry about your safety. Many users had this issue with McAfee, but other antivirus applications can also cause this problem to appear.

After removing the antivirus, check if the problem is still there. If the problem doesn’t appear, you should consider switching to a different antivirus. Bitdefender offers great protection, and it won’t interfere with your PC in any way, so if you’re looking for a new antivirus, we strongly recommend you to get a Bitdefender license.


Solution 2 – Modify the registry

According to users, sometimes the linked image cannot be displayed in Outlook due to certain issues in your registry. Your registry holds all sorts of values, and if one of those values is corrupted, you might encounter this and many other problems. As always, before modifying the registry, back it up in case anything goes wrong.

However, you can fix that problem by doing the following:

1. Press Windows Key+R to open a Run dialog box, and type regedit and Press Enter.
The linked image cannot be displayed Office 365
2. Locate and select the following subkey:

  • HKEY_CURRENT_USERSoftwareMicrosoftOfficex.0Common
    DWORD: BlockHTTPimages
    Value: 1

or this subkey if the Group Policy is enabled

  • HKEY_CURRENT_USERSoftwarepoliciesMicrosoftOfficex.0Common
    DWORD: BlockHTTPimages
    Value: 1

3. Right-click the BlockHTTPimages key > select Delete, and confirm the deletion.

5. Go to the File menu, and click Exit.

After making these changes to the registry, check if the problem is still there.


Solution 3 – Relocate your Temporary Internet Files folder (IE)

Sometimes the linked image cannot be displayed in Outlook due to your Temporary Internet Files folder. The contents of this folder can get corrupted, and the best way to fix the issue is to choose a different location for a new Temporary Internet Files folder.

By doing so, you’ll recreate the Temporary Internet Files directory. To choose a new location for Temporary Internet Files, do the following:

  1. Press Windows Key + S and enter internet options. Choose Internet options from the list of results.
    Outlook the linked image cannot be displayed the file may have been moved
  2. In the Browsing history section click the Settings button.
    The linked image cannot be displayed Office 365
  3. Now click the Move folder button and choose a new location for temporary Internet files.
    Outlook 2016 error the linked image cannot be displayed

After doing that, save changes and restart your PC. Once your PC restarts, check if the problem is still there.


Solution 4 – Disable the setting for encrypted pages

According to users, sometimes the linked image cannot be displayed in Outlook due to certain settings. Sometimes certain settings can lead to various issues, but you can solve the problem simply by disabling them. To do that, follow these steps:

  1. Open Internet Options window. We showed you how to do that in one of our previous solutions.
  2. Navigate to the Advanced tab. In the Security section, disable Do not save encrypted pages to disk option. Now click Apply and OK to save changes.
    Outlook email signature the linked image cannot be displayed

After disabling this option, check if the problem is still there.


Solution 5 – Repair the Office Outlook app

If the linked image cannot be displayed in Outlook, it’s possible that your Office installation is corrupted. To fix this problem, it’s advised to repair the installation. This is quite simple to do, and you can do it by following these steps:

  1. Press Windows Key + S and enter control panel. Select Control Panel from the list of results.
    Outlook the linked image cannot be displayed the file may have been moved
  2. Head over to the Programs and Features section.
    The linked image cannot be displayed Office 365
  3. List of installed applications should now appear. Locate Microsoft Office on the list and click Repair. Select Online Repair and click Repair once again to confirm. Now follow the instructions on the screen to repair the Office installation.
    Outlook 2010 error the linked image cannot be displayed

After the Office installation is repaired, check if the problem is still there.

If the issue still persists, we also recommend you to download this tool  (100% safe and tested by us) to scan and fix various PC problems, such as corrupted or missing files, malware and hardware failure.


Solution 6 – Add a sender to the Safe Senders List

In order to fix the problem with linked images, it’s important that you add a specific sender to a Safe Senders List. In addition, you can also add the entire domain to the Safe Senders List. To do that, just follow these steps:

  1. In Outlook, go to the Home tab, click Junk and choose Junk E-mail Options.
  2. Head over to the Safe Senders tab and check Automatically add people I e-mail to the Safe Senders List check box.

In addition, there should be an option to add individual emails and domains to the Safe Senders List, so you can add only specific contacts and domains. After making these changes, check if the problem is still there.


Solution 7 – Create a new user account

According to users, if the linked image cannot be displayed in Outlook, the issue might be your user account. Sometimes the user account can get corrupted, and this can lead to this and many other problems. However, you can fix the issue simply by creating a new user account. This is fairly simple, and you can do it by following these steps:

  1. Open the Settings app by using Windows Key + I shortcut. When the Settings app opens, navigate to the Accounts section.
    Outlook email signature the linked image cannot be displayed
  2. Select Family & other people from the left pane. Now click Add someone else to this PC button in the right pane.
    Outlook the linked image cannot be displayed the file may have been moved
  3. Now select I don’t have this person’s sign-in information.
    The linked image cannot be displayed Office 365
  4. Choose Add a user without a Microsoft account.
    Outlook 2013 error the linked image cannot be displayed
  5. Enter the desired username for the new account and click Next.
    Outlook email signature the linked image cannot be displayed

After creating a new user account, switch to it and check if the problem is still there. If the issue doesn’t appear on the new account, you’ll need to move your personal files to it and start using it instead of your old account.


Solution 8 – Reinstall Outlook

If the linked image cannot be displayed in Outlook, you might want to try reinstalling it. Sometimes the Outlook installation can be corrupted, and one way to fix it is to reinstall Outlook. There are several ways to do that, but the most effective one is to use an uninstaller software.

In case you don’t know, uninstaller software is a special application that will completely remove all files and registry entries associated with an application. By using uninstaller software such as Revo Uninstaller, you can completely remove Outlook from your PC. This tool will also help you remove any leftovers of the deleted software thus keeping your system safe from unknown errors.

Once Outlook is removed, install it again and the problem should be resolved.


Solution 9 – Use webmail or a different email client

Outlook email signature the linked image cannot be displayed

If the issue is still there, you might be able to avoid it simply by switching to webmail. Many email providers offer webmail so you can easily check your email from any browser. If webmail is not your preferred method, you might want to try using a different email client.

Windows 10 already has its own Mail app, but if you want a proper Outlook replacement, we suggest that you try out eM Client. This is a great email app client which allow you to add multiple mail accounts to it. You can centralize and classify all your mails with ease and can also import-export any email in various formats. If you use your mail account on a daily basis then eM Client is the perfect mail app to download.

In order to help other users, use the comment section below to tell us which solution worked for you.


Editor’s Note: This post was originally published in July 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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