Fix: The linked image cannot be displayed in Outlook

By: Madeleine Dean
3 minute read

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Many Outlook users have encountered an error message when trying to display a linked image. Outlook normally displays images from incoming emails, but oftentimes users get the infamous red X button and the message “the linked image cannot be displayed.” The error mainly occurs to Outlook 2013 and Outlook 2016 users.

Here’s how users describe the problem:

When I receive e-mails in outlook 2013 (I have Windows 10) all I get is a Red X and when I click to download pictures the message comes back as “The Linked Image Cannot Be Displayed”

I have looked for ways to correct this and even went on line with Microsoft live chat support.  They took control of my computer and did whatever it is they do for at least an hour and a half and then disconnected and never contacted me again, even though they had my e-mail and phone number in case we did get disconnected.

If they can’t help then who can?

It appears that this issue is caused by various problems with the Temporary Internet Files folder and by issues with Outlook’s Secure Temp Folder or incorrect BlockHTTPimages registry values.

Fortunately, there are some workarounds available, which we’ll list below. If one solution doesn’t work for you, try the next one. The solutions listed below are not official Microsoft fixes as its Support Team hasn’t been able to come up with a permanent fix.

I have seen a number of suggestions from the community for this issue. I have yet to see anyone from Microsoft provide a real fix for this issue. […] Again as a user I do not think it is the responsibility of a user to fix a problem in a piece of software that was purchased from Microsoft.

Solution 1 – Modify the registry

As always, before modifying the registry, back it up in case anything goes wrong.

1 . Press Windows Key+R to open a Run dialog box, and type regedit and Press Enter.
2. Locate and select the following subkey:

  • HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common
    DWORD: BlockHTTPimages
    Value: 1

or this subkey if the Group Policy is enabled

  • HKEY_CURRENT_USER\Software\policies\Microsoft\Office\x.0\Common


    For various PC problems, we recommend this tool.

    This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

    1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
    3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

    DWORD: BlockHTTPimages
    Value: 1

3. Right-click the BlockHTTPimages key > select Delete, and confirm the deletion.

5. Go to the File menu, and click Exit.

Solution 2 – Relocate your Temporary Internet Files folder (IE)

If the first solution doesn’t work for you or if you can’t find the subkey, you can also try to relocate the Temporary Internet Files folder.

  1. Go to Tools > Internet options >  the General tab
  2.  Go to Browsing history and Click on Settings > Move folder.
  3. Select a new location for your Temporary Internet Files folder and click OK.
  4. Restart your computer.

Solution 3 – Disable the setting for encrypted pages

  1. Go to IE Settings > Internet Options > Advanced tab.
  2. Disable Do not save encrypted pages to disk.

Solution 4 – Repair the Office Outlook app

  1. Go to Control Panel >  Programs > select Uninstall a program.
  2. Right-click Outlook if you have a stand-alone app or select the Office suite’s name.
  3. From the How would you like to repair your Office Programs screen, select Online Repair > confirm by selecting Repair.
  4. If the issue still persist, we also recommend you to download this tool  (100% safe and tested by us) to scan and fix various PC problems, such as corrupted or missing files, malware and hardware failure.

In order to help other users, use the comment section below to tell us which solution worked for you.

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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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