- If you received the Unidentified network message, the first step is to check if the Airplane Mode is ON and turn it off either from the software switch or the physical button if you have one. If that's not the case, please check the full guide below.
- This issue can also be caused by virus and malware so e sure that your computer is safe. Read our latest article about the best antivirus software.
- If you have more internet connection error a whole category for that sort of problem.
- We wrote a plethora of articles about errors in Windows 10. You can refer to out Windows 10 errors hub to find any other problems and solutions.
We use Internet on daily basis, and it’s a major problem for many users if they can’t access it. Some Windows 10 users reported Unidentified network message on their PC, and today we’re going to show you how to fix that problem.
How to fix Unidentified network message on Windows 10?
Fix – Unidentified network in Windows 10
Solution 1 – Turn off Airplane mode
Windows 10 supports Airplane mode, but if you turn on this feature, it will interfere with your Internet connection. To fix Unidentified network message, you need to disable Airplane mode. You can do that by following these steps:
- Press Windows Key + A to open Action Center.
- When Action Center opens, click the Airplane mode icon to disable Airplane mode. If this option isn’t available, click on Expand to reveal all Action Center icons.
Alternatively, you can disable Airplane mode by going to the Settings app:
- Press Windows Key + I to open Settings app.
- Go to Network & Internet section. Navigate to Airplane mode tab.
- Locate Airplane mode option and turn it off.
Lastly, you can use a hardware switch on your device to turn off Airplane mode. Many devices have this switch available, so be sure to look for the switch on your device.
After disabling Airplane mode using the aforementioned methods, Unidentified network message should be gone.
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Solution 2 – Update network card drivers
If you’re getting Unidentified network message, you might have to update your drivers to fix this issue. Updating drivers on Windows 10 is relatively simple, and you can do it right from Device Manager. To do that, follow these steps:
- Press Windows Key + X to open Win + X menu. Choose Device Manager from the list of options.
- When Device Manager opens, locate your network adapter, right click it and choose Update Driver Software from the menu.
- Click on Search automatically for updated driver software option and wait while Windows 10 downloads the suitable driver for your network adapter.
Although Device Manager allows you to update your drivers easily, sometimes it’s better to download the necessary drivers from your network adapter manufacturer. To do that, follow these steps:
- Visit your network manufacturer’s website and locate the drivers section.
- Select your network adapter from the list.
- Download the suitable driver and install it.
If you’re using a built-in network adapter, you can find the latest drivers simply by visiting your motherboard manufacturer’s website. If you don’t have Internet access at all, you’ll need to use a working computer or any other device to download the drivers. After doing that, transfer the setup file to your computer and install the drivers.
Update drivers automatically
In order to prevent PC damage by installing the wrong driver versions, we suggest to do it automatically by using Tweakbit’s Driver Updater tool (approved by Microsoft and Norton Antivirus).
Here is a quick guide how to do it.
- Download and install TweakBit Driver Updater
- Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
- Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the Update driver link next to the driver name. Or simply click the Update all button at the bottom to automatically install all recommended updates.
Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.
Disclaimer: some features of this tool are not free.
Solution 3 – Remove your antivirus software
Antivirus software is one of the most important tools that you can have on your PC. However, some antivirus tools can sometimes interfere with your network connection and cause Unidentified network message to appear. Users reported that the cause for this problem was Avast, and in order to fix the issue you need to remove Avast completely. To do that, follow these steps:
- Open the Settings app.
- Go to System > Apps & features.
- List of installed applications will now appear. Select Avast from the list and click the Uninstall button.
- After Avast is removed, restart your PC.
If uninstalling your antivirus software fixes the problem, you need to update your antivirus software to the latest version. Alternatively, you can switch to a different antivirus tool.
Solution 4 – Turn off Fast Startup
Windows 10 uses Fast Startup feature by default that allows you to boot Windows 10 faster. This is a useful feature, but it doesn’t completely shut down your PC, which can lead to certain issues. To fix Unidentified network message on your PC, many users are recommending to temporarily disable this feature. To do that, follow these steps:
- Press Windows Key + S and enter power options. Select Power Options from the menu.
- When Power Options window opens, click on Choose what the power button does.
- Now click on Change settings that are currently unavailable.
- Uncheck Turn on fast startup (recommended). Click Save changes.
- After doing that, shut down your PC. Wait for 30 seconds and turn it back on again.
Users reported that disabling Fast Startup fixed the issue for them, so be sure to try that. In fact, if this solution fixed the problem, you can enable Fast Startup again and check if the issue reappears.
Solution 5 – Restart your PC
According to users, sometimes you can fix this problem simply by restarting your PC. It seems that Windows 10 can sometimes hold your personal files, and that can cause Unidentified network message to appear. To fix the issue, simply restart your PC and check if the problem is resolved.
Solution 6 – Change your DNS servers
Sometimes Unidentified network error can appear due to problems with your DNS. However, you can easily change your DNS and fix this issue. To change the DNS, follow these steps:
- Press Windows Key + X and choose Network Connections from the menu.
- When Network Connections window opens, locate your network connection, right click it and choose Properties from the menu.
- Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
- Select Use the following DNS server addresses option. Enter 18.104.22.168 as Preferred DNS server and 22.214.171.124 as Alternate DNS server. Click OK to save changes.
Solution 7 – Use Command Prompt
According to users, you might be able to fix this problem simply by using Command Prompt. To do that, follow these steps:
- Press Windows Key + X and choose Command Prompt (Admin).
- When Command Prompt starts, enter the following commands:
- ipconfig /release
- ipconfig /renew
- After the commands are executed, close Command Prompt and check if the issue is resolved.
Several users reported that they fixed the issue using different set of commands. Instead of commands that we used in Step 2, use the following commands:
- netsh winsock reset
- netsh int ip reset
- ipconfig /flushdns
There’s also another set of commands that might fix the issue. According to users, you can fix Unidentified network message simply by running these commands in Command Prompt:
- netsh int tcp set heuristics disabled
- netsh int tcp set global autotuninglevel=disabled
- netsh int tcp set global rss=enabled
- netsh int tcp show global
After the commands are executed, restart your PC and check if the issue is resolved.
Solution 8 – Make sure that DHCP is enabled
Unidentified network message can appear if you don’t have DHCP enabled on your router. To fix the problem you need to open your router settings and enable DHCP again. If you don’t know how to do that, be sure to check your router’s instruction manual.
Few users reported that you can also fix this problem by diagnosing your network. This is rather simple, and you can do it right from Network Connections window. To diagnose your network, do the following:
- Open Network Connections window.
- Locate your network connection, right click it and choose Diagnose from the menu.
After doing that, Windows 10 will check your connection for issues and fix them automatically.
Solution 9 – Disable and enable your network connection
Sometimes you can fix Unidentified error message simply by disabling your network connection. This is rather simple, and you can do it by following these steps:
- Open Network Connections window.
- Locate your current connection, right click it and choose Disable from the menu.
- After disabling the connection, wait for few seconds. Right click your connection and choose Enable from the menu.
If that doesn’t work, you might want to try disabling and enabling your network adapter. We explained briefly how to do that in Solution 12, so be sure to check it out.
Solution 10 – Reconnect your Ethernet cable
Several users reported that this issue occurs due to your Ethernet cable. One workaround that might help is to unplug and reconnect your Ethernet cable. Repeat the process several times and check if that solves the problem. In addition, be sure to check your Ethernet cable. If your Ethernet cable is broken, you might encounter this message. To fix the problem you should try replacing your cable.
Solution 11 – Set a static IP address
According to users, this issue can occur if your IP address isn’t set to static. To fix the problem you need to change your network connection settings and enter the desired IP address manually. To do so, follow these steps:
- Open Network Connections window.
- Locate your network connection, right click it and choose Properties.
- Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties button.
- Now select the Use the following IP address option and enter the desired IP address as well as additional information. If you’re not sure about other values such as Subnet mask, Default gateway and Preferred DNS server, you can find them with a simple trick. Simply check the properties of network connection on any device that is connected to your network and enter the necessary values.
- After you’re done, click OK to save changes.
There are several cases in which users fixed the problem simply by using Obtain an IP address automatically option. If you’re using a static IP address, be sure to try this option instead.
Solution 12 – Use an external adapter
If you have problems with your network adapter, you might be able to fix them simply by replacing the adapter. Several users reported that the issue was caused by internal adapter that isn’t fully compatible with the router. If you have the same problem, you might want to get a USB network adapter and try using it instead.
Before you can use an external adapter, we strongly suggest that you disable your internal network adapter by following these steps:
- Open Device Manager.
- Go to the Network adapters section and locate your adapter.
- Right click the adapter and choose Disable from the menu.
Solution 13 – Change your adapter’s duplex
Sometimes Unidentified network message can appear if your duplex isn’t properly configured. Changing the duplex is rather simple, and you can do it by following these steps:
- Open Network Connections window. Locate your network, right click it and choose Properties from the menu.
- When Properties window opens, click on Configure.
- Go to the Advanced tab. From the Property list select Speed / duplex settings. Now change the Value to Auto Negotiation. After you’re done, click OK to save changes. Depending on your network adapter and router, you might have to use different values sometimes in order to fix the problem.
After changing the duplex speed, be sure to check if the problem is resolved.
Solution 14 – Disable McAfee Network Agent
As we previously mentioned, third-party applications can sometimes interfere with your network connection and cause Unidentified network message to appear. Several users reported that McAfee Network Agent caused this issue on their PC. In order to fix the problem, you need to disable this service. To do that, follow these simple steps:
- Press Windows Key + R and enter msconfig. Press Enter or click OK.
- When System Configuration window opens, go to Services tab. Now check Hide all Microsoft services. Locate McAfee Network Agent on the list and disable it. Now click Apply and OK to save changes. In addition to McAfee Network Agent, users are also suggesting to disable McAfee Firewall Core.
After disabling the problematic services the issue should be resolved completely.
Solution 15 – Restart your modem and router
Unidentified network message can prevent you from accessing the Internet, but you can fix it easily by restarting your router and modem. Sometimes your network configuration might not be correct, and a quick restart can usually solve that. To restart your modem / router, simply press its power button and wait for 30 seconds. After that, turn the device back on again and wait until it starts. If you have both modem and router, be sure to restart both devices.
Solution 16 – Upgrade router firmware
If you’re getting Unidentified network message, you might be able to fix it by upgrading your router firmware. By updating router firmware you can fix many compatibility and security issues with your router. We have to mention that firmware upgrade process comes with certain risks, so if you’re not careful you can cause permanent damage to your router. To avoid any problems be sure to check your instruction manual thoroughly before performing the upgrade. If you need more information about firmware upgrade, be sure to check our guide on how to upgrade your router firmware for some tips.
Solution 17 – Use only one network connection
Unidentified network message can appear if you’re using both Ethernet and wireless connection at the same time. If that’s the case, you’ll need to disable one connection and restart your PC. For detailed instructions on how to disable your network connection be sure to check Solution 9. After disabling Ethernet or wireless connection, restart your PC and check if that solves the issue.
If that doesn’t work, you’ll need to bridge your connections. This is relatively simple, and you can do it by following these steps:
- Open Network Connections window.
- Now select your wireless and Ethernet connection. Right click them and choose Bridge Connections from the menu.
After bridging the connections, check if the problem is resolved.
Solution 18 – Check your network connection properties
Third-party applications can sometimes cause problems with your network connection. To prevent these problems from occurring, it’s important that you check your network connection properties. To do that, follow these steps:
- Open Network Connections window, right click your connection and choose Properties from the menu.
- List of options will appear. Uninstall any options that are related to third-party applications. After you’re done, click OK to save changes. Restart your computer and check if the problem is resolved. Users reported issues with Shrewsoft applications, so if you see any Shrewsoft entries on the list, be sure to uninstall them. It’s worth mentioning that other third-party applications can cause this problem, so you might have to remove them as well.
Solution 19 – Disable virtual network adapters
If you’re using any virtualization software, such as VMWare or VirtualBox, you can sometimes cause issues with your network connection. Users reported that virtual machine software can cause Unidentified network message by creating virtual network adapters. To fix the problem, you need to disable virtual adapters from Device Manager. To do that, follow these steps:
- Open Device Manager.
- Go to View menu and check Show hidden devices.
- Now expand the Network adapters section and locate any virtual adapters associated with third-party applications. Disable those adapters and check if that solves the issue.
Disabling third-party virtual adapters can affect internet connectivity in those apps, so keep that in mind.
Solution 20 – Reset your router
Sometimes the Unidentified network message appears due to your router’s configuration. A few users reported that they successfully fixed the issue simply by resetting their router. To do that, find and press the reset button on your router. Alternatively, you can open the router’s configuration page and reset it from there. Keep in mind that resetting the router will revert all your settings to default, so you’ll have to set up wireless connection and configure all your settings again.
Solution 21 – Make sure that your gateway address is added
In some cases, the Unidentified network message will appear if a gateway address isn’t assigned for your network connection. To fix this problem, you need to find your gateway address and add it manually. To do that, follow these steps:
- Start Command Prompt as administrator.
- When Command Prompt opens, enter ipconfig and press Enter. List of information will appear. Locate Default Gateway and write down its address. In our case, gateway is set to 192.168.1.1 so we’ll use that address in this solution. If you get a different gateway address on your PC, be sure to use it instead.
- Now open Network Connections window, locate your network connection, right-click it and go to Properties.
- Once the Properties window opens, select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
- Click the Advanced button.
- In the Default gateways section click the Add button.
- Enter the gateway address that you got in Step 2 and click the Add button.
- Save changes and check if the problem is resolved.
Solution 22 – Change startup type for Bonjour service
According to users, the Bonjour service can cause internet issues and the Unidentified network message to appear. To fix this problem, you just need to change the startup type of the Bonjour service. To do that, follow these steps:
- Press Windows Key + R and enter services.msc. Press Enter or click OK.
- When Services window opens, locate Bonjour service on the list and double click it.
- Change the Startup type to Automatic (Delayed Start) and click Apply and OK to save changes.
Several users reported that Id_String2.6844F930_1628_4223_B5CC_5BB94B87 9762 service can also cause this problem. To fix the problem, simply locate the service, double-click it and set its Startup Type to Disabled. After doing that, be sure to check if the issue is resolved.
Solution 23 – Delete 0.0.0.0 gateway
Several users reported that the issue is caused by the 0.0.0.0 gateway courtesy of Adobe CS3 Bonjour, but you can fix the issue simply by removing the gateway. To do that, follow these simple steps:
- Start Command Prompt as administrator.
- When Command Prompt opens, enter route delete 0.0.0.0 and run the command.
- After the command is executed, restart your PC and check if the problem is resolved.
Solution 24 – Check if your network equipment is working
If the Unidentified network message still appears on your PC, it might be because your network equipment isn’t working properly. If you can, be sure to test your network or router with a different computer. In addition, you might want to try a different router on your PC and check if that solves the problem.
Fix – Unidentified network Windows 10 Wi-Fi
Solution 1 – Change Power Management settings for your adapter
If you’re getting the Unidentified network message while using a Wi-Fi network, you might be able to solve it by using this method. According to users, you can fix this problem with ease simply by changing Power Management settings of your adapter. To do that on Windows 10, follow these steps:
- Open Network Connections window, locate your wireless connection, right-click it and choose Properties from the menu.
- When Properties window opens, click on Configure button.
- Now navigate to Power Management tab and uncheck Allow the computer to turn off this device to save power. Click OK to save changes.
- Right click the wireless adapter and choose Properties.
- Go to the Networking tab and navigate to Sharing.
- Uncheck Allow other network users to connect through this computer’s Internet connection option. Click OK to save changes.
After making the aforementioned changes, the problem should be completely resolved.
Solution 2 – Change your Roaming Sensitivity
According to users, you can fix the Unidentified network message simply by changing Roaming Sensitivity of your wireless adapter. To do that, follow these steps:
- Open your connection’s properties and click on Configure button.
- Navigate to the Advanced tab.
- Locate Roaming Sensitivity on the list and select it.
- Adjust values until the problem is resolved. A few users reported that you can fix the problem simply by disabling Roaming Sensitivity, so be sure to try that as well.
Solution 3 – Move your computer
Wi-Fi signal can become obstructed and that can cause the Unidentified network message to appear. If you’re having this issue while using a Wi-Fi connection, try moving your PC to a different location.
Solution 4 – Change your router’s encryption
Wi-Fi networks usually use encryption in order to prevent unauthorized access. Some users reported that they fixed the problem simply by changing the network encryption on their router. Users reported issues while using WPA2 encryption, but after changing it to WPA, the issue was resolved. To see how to change encryption type on your router, we advise you to check its instruction manual.
In addition, you also might want to check if your wireless connection is using the same encryption type as your router. Simply open Wi-Fi connection properties and navigate to the Security tab. From there be sure to choose the correct security type.
Fix – Unidentified network no Internet Windows 10
Solution – Enter your MAC address manually
If you’re getting the Unidentified network no Internet message, you might be able to fix it simply by entering your MAC address manually. This is relatively simple and to do that, you need to follow these steps:
- Open Command Prompt as administrator and enter ipconfig /all. Press Enter to execute the command.
- List of information will now appear. Locate Physical Address of your adapter and write it down. The address will consist of six pairs of characters separated by dashes.
- Now go to Network Connections window, right click your connection and choose Properties. When Properties window opens, click on Configure button.
- Go to the Advanced tab and select Network Address option from the list. Enter your MAC address in the Value field. While entering MAC address don’t enter any dashes. After you’re done, click OK button to save changes.
After you enter your MAC address manually, the issue should be resolved.
The Unidentified network message can prevent you from accessing the internet, but you should be able to easily fix the problem by using some of our solutions listed above. We hope they helped!
FAQ: Read more about the unidentified network issues
- How do I fix unidentified network?
- Why does Windows 10 say unidentified network?
- What is the cause of unidentified network?
- Editor’s Note: This post was originally published in January 2017 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.