Fix: Unable to Play Call of Duty Black Ops 2 on Windows 10

Ivan Jenic By: Ivan Jenic
7 minute read

Home » Fix: Unable to Play Call of Duty Black Ops 2 on Windows 10

Compatibility issues aren’t that uncommon on newer operating systems such as Windows 10, and speaking of which it seems that some users are getting errors while trying to run Call of Duty Black Ops 2 on Windows 10.

Users report that they are able to start the game, and after seeing the logo the game crashes while giving users the “Error during initialization-Unhandled exception caught” message. This is an unusual issue, but there are few available solutions.

How to Solve Problems With Running Call Of Duty Black Ops 2 on Windows 10

Call of Duty Black Ops 2 is a great game, however, certain issues can prevent you from playing it. Speaking of issues, users reported the following problems with this game:

  • Call Of Duty Black Ops 2 not starting, launching – One of the most common problems with Black Ops 2 is the inability to start the game. This can be a big problem, but you should be able to fix it by running the game in Compatibility mode.
  • Call Of Duty Black Ops 2 unhandled exception caught – Sometimes you might get this error message while trying to run the game. If this happens, be sure that you have the necessary C++ Redistributables and DirectX installed.
  • Call Of Duty Black Ops 2 crash on startup – Several users reported that they can’t start their game at all. According to them, the game will often crash during the startup.
  • Call Of Duty Black Ops 2 black screen – This is another common problem with Black Ops 2, but you should be able to fix it by updating your drivers to the latest version.
  • Call Of Duty Black Ops 2 freezing – Another common problem with Black Ops 2 is freezing. This can be an annoying problem, but you should be able to solve it using one of our solutions.

 Solution 1 – Reinstall the game

Many users claim that they fixed problems with Black Ops 2 simply by reinstalling the game. To do that, just follow these steps:

  1. Open Steam.
  2. Go to your library of games and locate Call of Duty Black Ops 2.
  3. Right click it and choose Uninstall. Remember to remove the version that is giving you problems, you don’t have to delete both Singleplayer and Multiplayer version of the game.
    Call Of Duty Black Ops 2 not starting
  4. Download the version you’ve just uninstalled, and install it again.

Once you reinstall the game, all problems with Call of Duty Black Ops 2 should be resolved.


Solution 2 – Verify integrity of the game cache

Another way to fix this and many other problems is to verify the integrity of the game cache. This process won’t reinstall your game, but it might fix various Call of Duty Black Ops 2 issues. To check your game cache, do the following:

  1. Open your Steam library and locate the version of Call of Duty Black Ops 2 that is causing you problems.
  2. Right click it and choose Properties.
    Call Of Duty Black Ops 2 unhandled exception caught
  3. In the Properties window go to Local Files tab and select Verify integrity of the game cache.
    Call Of Duty Black Ops 2 crash on startup
  4. The process of verification might take a few minutes so be patient.
  5. After the process is completed it will notify you if you need to update your files.
  6. After that’s done, your game should be working normally.

After verifying the integrity of the game, try to run it again to see if it works.


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Solution 3 – Delete the iw6mp64_ship.exe file

  1. Open your Steam library and find Call of Duty Black Ops 2. Right click it and go to Properties.
  2. Click the Local Files Tab and from there delete Application Name: iw6mp64_ship.exe.
  3. After that verify the cache just like in the previous solution.

Solution 4 – Delete the configuration files and revert to default settings

  1. Go to the C:\Program Files\Steam\steamapps\common\Call of Duty Black Ops II\players folder.
  2. In that folder you should see these files:
    • hardware.chp
    • hardware_mp.chp
    • hardware_zm.chp
  3. Each of these files represents one of the three game modes. You need to delete the file associated with the game mode that is giving you problems.
  4. Restart the game, and you will revert to default settings.

Solution 4 – Install the Beta drivers for your graphics card

If you’re having frequent crashes with Call of Duty Black Ops 2, the problem might be related to your graphics drivers. According to users, they were unable to play the game due to constant crashes, but they managed to fix the issue simply by downloading the latest drivers for their graphics card.

We already wrote a guide on how to update your graphics card driver, so be sure to check it out if you need more information. Several users reported that using the latest Beta drivers fixed the problem, so you might want to do that as well. Once you update your drivers, the game should start working again without any problems.


Solution 5 – Use dedicated instead of built-in graphics

Many users reported that they are unable to play Call of Duty Black Ops 2 on their PC due to the game being stuck on a loading screen. However, there’s a way to fix that. Many PCs have both dedicated and integrated graphics, and using your integrated graphics can cause this problem to appear.

To fix the issue, you need set your dedicated graphics card as the main graphics. This is rather simple and you can do it using Nvidia Control Panel or AMD Catalyst Control Center. If you can’t find the option to switch to dedicated graphics in these tools, you might be able to do that from BIOS.

Your BIOS is a bit more complex, and to see how to turn off an integrated graphics card, we advise you to check your motherboard manual for detailed instructions. Once you disable your integrated graphics, check if the problem is resolved.


Solution 6 – Make sure that you install DirectX and C++ Redistributables

Many applications require certain components in order to work properly, and the same goes for Call Of Duty Black Ops 2. In order to run the game, you need to have the proper version of C++ Redistributables and DirectX installed.

However, sometimes these components aren’t installed automatically on your PC, and that can cause problems with Black Ops 2. However, you can easily fix the issue simply by installing the necessary components.

You can download DirectX and C++ Redistributables online, but there’s a faster way. There are different versions of DirectX and C++ Redistributables available, and you need to download and install the correct version in order to play the game.

Many games already have the necessary components available, and you just need to install them manually. To do that for Black Ops 2, you just need to follow these steps:

  1. Go to Black Ops 2 installation directory. By default, it should be Steam\steamapps\common\Call of Duty Black Ops II
  2. Now navigate to redist directory and run vcredist_x86.exe.
  3. Follow the instructions on the screen to complete the installation.
  4. Optional: If you have any other setup file available in redist directory, you might want to run it as well.
  5. After the installation process is complete, you need to go to the redist\DirectX directory and run DXSETUP.exe.
  6. Follow the instructions on the screen to complete the installation.

Once you install both components, try running Black Ops 2 again. Many users reported that they fixed the problem after installing these two components, so you might want to try that.


Solution 7 – Run the game in Compatibility mode

According to users, if you’re unable to play Call of Duty Black Ops 2 on your PC, you might be able to fix the problem by running the game in Compatibility mode. To do that, follow these steps:

  1. Locate Call of Duty Black Ops 2 shortcut, right click it and choose Properties from the menu.
    Call Of Duty Black Ops 2 unhandled exception caught
  2. When the Properties window opens, navigate to Compatibility tab. Check Run this program in compatibility mode for and choose an older version of Windows. Now click on Apply and OK to save changes.
    Call Of Duty Black Ops 2 crash on startup

After doing that, try running the game and check if that helps. If you don’t have the shortcut on your Desktop, you can find the game’s .exe file in its installation directory.


Solution 8 – Close problematic applications

Sometimes third-party applications can interfere with Call of Duty Black Ops 2 and prevent it from starting. Many applications can interfere, but users reported they fixed the issue after closing Sonic Studio.

This application is part of ASUS Audio software, and if you have it on your PC, be sure to close it or remove it and check if that solves the problem.


Solution 9 – Run the Steam as administrator

Several users reported that they fixed the issue simply by running the Steam as administrator. To do that, just follow these steps:

  1. Locate your Steam shortcut, and right click it.
  2. Now choose Run as administrator from the menu.
    Call Of Duty Black Ops 2 black screen

If that solves the problem, you might want to change Steam’s configuration and always run it with administrative privileges. To do that, just do the following:

  1. Right click the Steam shortcut and choose Properties from the menu.
  2. Now go to Compatibility tab and check Run this program as an administrator. Now click on Apply and OK to save changes.
    Call Of Duty Black Ops 2 not starting

After doing that, Steam will always run with administrative privileges, and problems with Black Ops 2 should be resolved.

That’s about it, I hope at least some of these solutions were helpful to you, and that you’re able to play Call of Duty Black Ops on Windows 10 now. If you have any comments, or questions, just reach for the comments section below.


Editor’s Note: This post was originally published in November 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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