FIX: ‘We’re having trouble playing this title’ error on Netflix

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Netflix users usually receive this message “We’re having trouble playing this title right now. Please try again later or select a different title,” whenever there’s an issue with their network.

It points to a network connectivity problem that prevents the device you stream Netflix from reaching the service itself, and is preceded by error code tvq-pb-101 (1.1.6.5).

If you’re getting the We’re having trouble playing this title message on your device, here are some quick workarounds based on the type of device, to help you resolve the issue.

FIX: We’re having trouble playing this title error

  1. Xbox
  2. Blu-ray player
  3. Roku
  4. Set-top box or streaming Media Player
  5. Smart TV

1. Xbox

FIX: We're having trouble playing this title

If you’re streaming Netflix from your Xbox device, whether it is the Xbox 360 or Xbox One, here’s how to resolve “we’re having trouble playing this title” error.

Test your internet connection by going to Settings System Settings Network Settings >Wired Network or Wireless Network Test Xbox LIVE Connection Continue. If your connection test is successful, restart your home network as described below.

Restart your home network

  • Unplug your video game console and all of your home network equipment for 30 seconds before plugging each device back in one by one, then do the following:
  • Turn off or unplug your video game console.
  • Unplug your modem (and your wireless router, if it’s a separate device) from power for 30 seconds.
  • Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
  • Turn your game console back on and try Netflix again.

Connect your game console directly to your modem

If yours is a wireless router connected to your modem and still can’t connect after restarting your network, try bypassing the router to find out the cause of the problem by eliminating the router or wireless connectivity problems as a possible cause. To do this:

  • Turn off the console.
  • Plug your console directly into your modem using an Ethernet cable.
  • Unplug your modem from power for at least 30 seconds
  • Pug it back in and wait till no new indicator lights are blinking
  • Turn on your console and try Netflix again.

If you’re able to stream Netflix, and you bypassed your router, then it is the probably source of the problem. However, bypassing your router isn’t a complete solution, so check with whoever set up your home network to help you reset or reconfigure your router’s settings.

If you cannot stream Netflix after bypassing your router, check with your hardware provider to ensure the modem and internet services are working as they should.

If you couldn’t complete this step, try connecting the console and modem directly as this will help you rule out your router as the cause of the error. If you cannot do this direct connection, try the next solution.

Improve your Wi-Fi signal

If yours is a WiFi connection and the steps to bypass the router didn’t help, try doing the following:

  • Move your router to a different location to improve signal strength. A central location will give you better connection and reception.
  • Move wireless devices away from your router as these may cause wireless interference hence affect your WiFi connection
  • Elevate your router to a higher spot for better reception than placing it on the floor or behind a wall.

2. Blu-ray player

We're having trouble playing this titleIf you’re using a Blu-ray player to connect and stream Netflix, and you get ‘we’re having trouble playing this title’ error, do the following:

  • Restart your device
  • Unplug it from power for at least 60 seconds
  • Press the power button on the device to discharge it.
  • Plug it back in.
  • Turn your device on and try Netflix again

3. Roku

If you’re using the Roku to stream Netflix, and you get ‘we’re having trouble playing this title’ error, ensure your network supports streaming, then test your connection by running a network connection test or launching another internet-connected service or app.

If the test fails or you cannot open another service or app, contact your device manufacturer for assistance. It if is successful or you can open other services or apps, go to the next step.

Restart your Roku

  • Unplug your Roku from power for at least 10 seconds, then plug it back in.
  • Turn your Roku on by pressing any button on the remote and wait one full minute, then try Netflix again.

Restart your home network

  • Unplug your Roku, and both your modem and router from power and wait 30 seconds.
  • Plug in your modem and wait until no new indicator lights are blinking
  • Plug in your router and wait until no new indicator lights are blinking
  • Plug in your Roku and try Netflix again.

Connect your Roku directly to your modem

If you’re connecting through a wireless router connected to your modem and still can’t connect after restarting your network, try bypassing the router to find out the cause of the problem by eliminating the router or wireless connectivity problems as a possible cause. To do this:

  • Unplug your Roku from power.
  • Plug your Roku directly into your modem using an Ethernet cable.
  • Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
  • Plug in your Roku and try Netflix again.

If you’re able to stream Netflix, and you bypassed your router, then it is the probably source of the problem.

If you cannot do this direct connection, improve your Wi-Fi signal by using the same steps described on the Xbox solution.

Contact the person who set up your home network to resolve network connectivity issues to see if your router is properly set up to communicate with the other devices on your home network.

4. Set-top box or streaming Media Player

We're having trouble playing this titleEnsure you are connected to the internet and test your connection by running a network connection test, or launch another internet-connected service or app. If the test fails, contact your device manufacturer for help, if it works, try the next step.

Restart your device

  • Unplug your device from power for about 60 seconds
  • While unplugged, press the power button on the device to discharge it.
  • Plug your device back in.
  • Turn your device on and try Netflix again.

Restart your home network

  • Turn off your device.
  • Unplug both your modem and router and wait 30 seconds.
  • Plug in your modem and wait until no new indicator lights are blinking on.
  • Plug in your router and wait until no new indicator lights are blinking on.
  • Turn on your device and try Netflix again.
  • Improve your Wi-Fi signal by using the same steps described on the Xbox solution.

Contact the person who set up your home network to resolve network connectivity issues to see if your router is properly set up to communicate with the other devices on your home network.

5. Smart TV

FIX: We're having trouble playing this title

 

If you’re using your smart TV to stream Netflix, and you get ‘we’re having trouble playing this title’ error, ensure your network supports streaming.

Test your internet connection – if the test fails or you cannot open another service or app, contact your device manufacturer for assistance. It if is successful or you can open other services or apps, go to the next step.

Restart your Smart TV

  • Unplug your TV from power for at least 60 seconds
  • While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it. If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least three minutes.
  • Plug your TV back in.
  • Turn your TV on and try Netflix again.

Restart your home network

Leave your smart TV and all home network equipment (including modem and router) unplugged for 30 seconds before plugging each device back in one by one. Turn your smart TV back on and try Netflix again.

Connect your smart TV directly to your modem

If you’re connecting through a wireless router connected to your modem and still can’t connect after restarting your network, try bypassing the router to find out the cause of the problem by eliminating the router or wireless connectivity problems as a possible cause. To do this:

  • Turn off or unplug your smart TV
  • Plug your smart TV directly into your modem using an Ethernet cable.
  • Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
  • Turn on your smart TV and try Netflix again.
  • Improve your Wi-Fi signal by using the same steps described on the Xbox solution.

Contact the person who set up your home network to resolve network connectivity issues to see if your router is properly set up to communicate with the other devices on your home network.

Did any of these solutions help? Let us know by leaving a comment below.

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