Fix Windows 10 Mail app stuck in Outbox in 7 quick steps
Even though ways we communicate are changing, emails are still a massive part of our everyday lives. Microsoft included the UWP Mail and Calendar app in Windows 10 to meet those needs, but the app is far from perfect, and even intrusive. Some of the issues are minor, while others render it completely unusable. The one we singled out today prevents sending emails as all sent messages are stuck in the outbox.
Since this is the main purpose of the given app, we decided to tackle the issue in detail. If you’re unable to send mail with Windows 10 Mail app, the steps below should help you overcome the error.
Is Windows 10 Mail app not sending emails? Here’s how to fix this
- Sign out and sign in again
- Run the dedicated troubleshooter
- Reset Mail app settings
- Re-register Mail app with PowerShell
- Allow Mail and Calendar app through Windows Firewall
- Update Windows
- Tweak Privacy settings
1: Sign out and sign in again
First things first. Before we move to more complex solutions, we suggest trying to sign out and sign in with the affected account. Sometimes, the bug-ridden nature of the Mail app for Windows 10 comes to light. And the best way to resolve these minor stalls is to simply sign out of the affected account. After that, restart your PC and sign in again. That should help and the outbox messages should finally get sent.
- READ ALSO: FIX: Windows 10 Mail won’t print my emails
Also, deleting the account and re-establishing it might help. Here’s how to do it:
- Open the Mail app.
- Click on the cog-like settings button in the bottom.
- Choose Manage accounts.
- Select the troubled account.
- In the next dialog box, click Delete account from this device.
- Restart your PC.
- Navigate to the same destination and, within the Manage accounts section, add a new account.
- Enter your credentials and try sending emails stored in the outbox again.
As a side note, don’t forget to check the internet connection and confirm that everything works as intended. If your messages are still stuck in the outbox, continue with the steps below.
2: Run the dedicated troubleshooter
Windows 10 is, for all intents and purposes, packed with various features. Some of them are rather useful and perform admirably, others, like the aforementioned Mail app, is just a pale shadow of Windows Live Mail. And a lot of its lackluster nature it owes to its UWP nature. Luckily, amongst those numerous features, there are more than a few dedicated troubleshooting tools. And, in this case, the one intended for Microsoft apps should help you fix the outbox bug.
Here’s how to run this troubleshooter:
- Press Windows key + I to open Settings.
- Choose Update & Security.
- Select Troubleshoot from the left pane.
- Scroll down until you reach Windows Store apps.
- Expand the ‘Windows Store apps‘ troubleshooter and click ‘Run the troubleshooter‘.
3: Reset Mail app settings
As with any other app, the ‘Mail and Calendar’ app stores cache in order to speed up the loading process. Besides that, it keeps locally all your emails so you can access them offline. This might, over time, even slow down the performance and cause some inexplicable behavior. Inability to send emails is a good example. In comparison to standard Win32 apps, you can reset the ‘Mail and Calendar’ app within the System settings interface.
- READ ALSO: How to reset an app in Windows 10
Here’s how to reset the Mail:
- Open the Settings app.
- Choose Apps.
- Under the Apps & features, search for the Mail and Calendar app.
- Expand the Mail and Calendar app and open Advanced options.
- Scroll down and click on the Reset button.
- Open the Mail app and sign in with your credentials.
Have in mind that you’ll need to re-establish your account as this action restore it to factory values.
4: Re-register Mail app with PowerShell
Reinstallation of the Mail app is not an option. At least not in a standard way. It’s a built-in part of Windows 10 and thus can’t be removed. You can, on the other hand, re-register the Mail app and, hopefully, it’ll finally allow you to get the messages out of the outbox. In order to do so, you’ll need to use the PowerShell elevated command-line as admin.
Follow these steps to ‘reinstall’ the Mail and Calendar app with PowerShell:
- Right-click Start and open PowerShell (Admin).
- In the command-line, copy-paste the following command and press Enter:
- Wait until the procedure ends and restart your PC.
- Run the Mail app and access your account.
- Open Outbox and try resending the messages.
5: Allow Mail and Calendar app through Windows Firewall
It’s well within our expectations for a Windows 10 native app to freely communicate through Windows Firewall. And more times than not that’s just the case. However, we advise you to navigate to the list of allowed programs and confirm that the Mail app indeed has unobstructed traffic to public networks.
Here’s how to do it in a few simple steps:
- In the Windows Search bar, type Allow and open “Allow an app through Windows Firewall“.
- Click on the “Change settings” button. You’ll need the administrative permission to access settings.
- Scroll down and confirm that ‘Mail and Calendar‘ can freely communicate through Firewall. Make sure both Public and Private networks are enabled.
- Confirm changes if needed, and try sending emails again.
Additionally, if you have a third-party antimalware suite which includes active firewall, make sure to allow Mail the safe passage, too.
6: Update Windows
Windows Updates on Windows 10 cover everything. Besides the common security patches and various fixes, they cover all built-in applications. For that reason, if something’s wrong with the current Mail iteration, the update might fix it. Chances are that you already keep your system up to date, but checking for updates manually won’t cost you a thing.
In addition, try navigating to Microsoft Store and updating the app from there. Follow these instructions to check for updates in Microsoft Store:
7: Tweak Privacy settings
Finally, the last thing we need to mention is Privacy settings permission. In order to allow the system and respective third-party apps to access your sensitive data, you need to grant them the permission. For emails, for example, these are granted by default. However, it’s worth checking those out and confirming everything is as it’s supposed to be. If these are, for some reason, revoked you won’t be able to use the Mail app fully.
Follow these instructions to inspect the email-related Privacy option:
- Open Settings.
- Click Privacy.
- Select Email from the left pane.
- Under the “Allow access to email on this device”, click Change and confirm that the option is enabled.
- Same for the ”Allow apps to access your email“.
- Under that section, make sure that the ‘Mail and Calendar’ app is toggled on.
With that, we can call it a wrap. Hopefully, one of those steps works out for you, so you can send emails again. In case you’re keen to try out alternatives to the rather subpar Mail app, check our list here. Also, don’t forget to comment on this matter in the comment section below.
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