Laptop camera not working? 9 ways to fix it now

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Holding a video chat call or a video conference call can be very productive or even fun. Having a good, working laptop camera is an essential piece of hardware for this to happen.
  • Usually, if the camera is not working as it should, you can fix this by updating the drivers and making sure any webcam protection software is properly configured.
  • There are many useful tools, software and fixes related to the webcam, so be sure to check out all the articles that we wrote on these topics.
  • After you fixed your webcam, perhaps there are things we can help you with. Why not check our Laptop & PC hub for many troubleshooting guides.
fix laptop webcam not working

Solution 5: Roll back driver

If your webcam driver is outdated, do the following:

  1. Right-click Start
  2. Select Device Managerldevice manager
  3. Go to Imaging devices and click the arrow to expand the list
  4. Right click on your webcamdevice manager
  5. Choose Properties
  6. Locate Driver tab then select Driver details button

Find a file name with stream.sys. If you have this on your computer, then your webcam needs to be replaced as this shows it was designed prior to Windows 7. If not, then roll back your webcam by going to Roll Back Driver using these steps:

  1. Select Device Manager
  2. Go to Imaging devices and click the arrow to expand the list
  3. Right click on your webcam
  4. Choose Properties
  5. Locate Driver tab then select Roll Back driverroll back camera drivers
  6. Click Yes

Once roll back is finished, reboot your computer and try to open webcam again.

If the rollback works, you’ll need to prevent Windows from automatically updating your driver in the future. To do that, follow the simple steps in this guide.


Solution 6: Check your antivirus software

If your laptop camera doesn’t work or open, or you get an error saying that the laptop camera cannot be found or cannot start, it may be caused by antivirus software that is blocking it or an outdated webcam driver.

In this case, check your antivirus software and look for settings related to blocking access or permission to use your webcam. You can also visit your antivirus software company’s website.


You want to check if your firewall is blocking a certain app? Follow the simple steps from this guide to find out.


Solution 7: Check camera privacy settings

Is your laptop camera’s privacy settings turned on? Do the following to execute this:

  1. Click Start
  2. Click Settings
  3. Type webcam in the search field box
  4. Click Webcam privacy settings
  5. Check if the Let apps use my camera toggle is On

If you want to know more about Privacy setting and how to change them on Windows 10, check out this detailed guide.


If you’re having trouble opening the Setting app, take a look at this article to solve the issue.


Solution 8: Create a new user profile

You can also create a new user account and check whether your laptop camera works under the new profile, then change settings to administrator privileges, and check if the issue of the laptop camera not working persists.

Here’s how to do this:

  1. Click Start
  2. Select Settings
  3. Select Accountswin 10 settings accounts
  4. Click Add someone else to this PCadd new user windows 10
  5. Fill in the form with the user name and password. Your new user account will be created.
  6. Click on Change account type
  7. Click the drop-down arrow and choose Administrator to set the account to administrator level
  8. Restart your computer
  9. Log in to the new account you just created

If the issue goes away, then it may mean your other user profile is corrupted.


Windows won’t let you add a new user account? Follow some easy steps and create or add how many accounts you want!


You can try the following in case of a corrupted user profile:

  1. On your new account, use it to downgrade your usual account
  2. Click Apply or Ok
  3. Raise back your old account to its default admin level
  4. Rinse and repeat a few times as this will help to remove any corruption
  5. Leave your account on as Administrator

Learn everything there is to know about the administrator account and how you can enable/disable it right here!


Your user profile is corrupted? Fix it now with the help of this amazing guide!


Check whether the laptop camera works when using the newly created account. If it does, then you can either Fix the old user account or migrate to the new account.

As an alternative, you can use an external webcam. Sometimes, this may be the best solution, especially if you want higher quality photos and videos. Take a look at this list with the best 4k webcams available right now!

9. How to fix webcam issues on specific laptop models

1. Lenovo laptop camera not working

  1. Turn off camera privacy mode
    • Go to Lenovo Settings and click on the camera
    • Locate Privacy Mode
    • Disable the privacy mode and check if the camera is working now.
  2. Update the camera driver
    • Launch the Device Manager
    • Go to Imaging Devices
    • Right-click on Lenovo EasyCamera
    • Select Update Driver to install the latest driver updates.
  3. Check the settings of the problematic program

If your Lenovo laptop camera is not working in particular programs, make sure the Lenovo EasyCamera is set as the default camera for those programs.

2. MSI laptop camera not working

  1. Run the Hardware and device troubleshooter from the Settings app (Update & Security > Troubleshooter)
  2. Re-enable your laptop camera:
    • Press Fn-F6 to turn on the webcam
    • Click on the TurboBattery+ icon
    • Select the Windows icon from the toolbar
    • Click on the webcam to enable it again on the laptop.

HP laptop camera not working

  1. Make sure your HP laptop webcam is set as the default camera in the program you’re using
  2. Update the webcam driver using the Device Manager
  3. Uninstall other webcam drivers and programs which may cause conflicts with your HP webcam.
  4. Disable the webcam from the Device Manager
    • Go to Imaging devices
    • Right-click on your HP webcam
    • Select Disable.

Dell laptop camera not working on Windows 10

  1. Check your webcam privacy settings and make sure Windows 10 is allowed to use the webcam.
  2. Run Windows 10’s built-in Hardware and Devices troubleshooter
  3. Install the latest webcam driver updates using the Device Manager

Asus laptop camera not working

  1. Make sure your webcam is turned on
  2. Install the latest OS and driver updates
  3. Disable unnecessary processes running in the background

Let us know in the comments section below whether any of these solutions worked to resolve the laptop camera issue. Also, leave there any other questions you may have.

Editor’s Note: This post was originally published in November 2017 and has been since completely revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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