Wireless network shows Not Connected but internet works [STEP-BY-STEP GUIDE]

Home » Fix » Wireless network shows Not Connected but internet works [STEP-BY-STEP GUIDE]

There are some rare cases when you wireless icon shows that it is not connected to the internet but if you open your internet browser the internet works.

Unfortunately, the Windows 10 Store and also the Update center will not work correctly, telling you that no internet connection is available even though you can browse through pages normally.

You will learn by reading the lines below what are the methods that you need to follow in order to fix the Wireless network if it shows Not Connected icon in Windows 10.

Usually, the Not Connected issue you have with your Wireless network is caused by a third party application you recently installed or the antivirus is preventing you from browsing the Microsoft Store application and also the Update Center in the Windows 10 operating system.

How can I fix the Not Connected message on Windows 10?

If you’re getting the Not Connected message on your PC, that can lead to various problems on Windows 10. Speaking of problems, users reported the following issues:

  • Laptop connected to WiFi but no internet access Windows 10 – This is a variation of this problem, and in order to fix it, you need to check your wireless adapter settings.
  • My computer won’t connect to the Internet but others will – If you’re having this problem, the issue might be caused by your network configuration. To fix this issue, make sure that you’re using the default DNS.
  • Can’t connect to Internet Windows 10 – This can be a big problem since you won’t be able to access the Internet at all. To fix this issue, be sure to try some of our solutions.
  • Wireless connected but no internet access – Several users reported that they are connected to wireless network but unable to connect to the Internet. This is a big problem, however, you should be able to fix it using one of our solutions.
  • Wireless network not connected red cross – This is a variation of this problem, and if you encounter this issue, be sure to check your network settings.

Solution 1 – Run network troubleshooter

If you’re getting the Not Connected message on your PC, you might be able to solve the problem simply by running Network troubleshooter. To do that, just follow these simple steps:

  1. Right click the network icon in the bottom right corner and choose Troubleshoot problems.
    My computer wont connect to the Internet but others will
  2. Troubleshooter will now start and scan your PC for problems.
    Laptop connected to WiFi but no internet access Windows 10

After the troubleshooter is finished, check if the problem still appears.


If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.


Solution 2 – Run wsreset.exe

Several users reported that they fixed the problem simply by running wsreset.exe. This application will clear your Microsoft Store cache and fix certain issues. To run this application, do the following:

  1. Press Windows Key + R and enter wsreset.exe. Now press Enter or click OK.
    Wireless connected but no internet access
  2. Wait for a few moments while wsreset.exe runs.

After running this application, restart your PC and check if the issue is resolved.


Microsoft Store won’t open? Don’t let that ruin your day. Fix it quickly by following this amazing guide.


Solution 3 – Try using the administrator account

If you’re having this problem on your PC, the issue might be caused by a corrupted account. If that’s the case, we advise you to switch to a different account and check if that solves the problem.

If you don’t have an administrator account, you might have to create a new account or enable the hidden administrator account. If the issue doesn’t appear on a new account, you might have to switch to it and move your personal files.


Learn everything there is to know about the administrator account and how you can enable/disable it right here!


Solution 4 – Disable your antivirus

If your wireless network shows Not Connected, the issue might be your antivirus software. Sometimes your antivirus can interfere with your operating system and prevent certain features from working properly.


Did you know that your antivirus can block the internet connection? Check out this guide to find out more.


If you’re having this problem, we advise you to check your antivirus configuration and disable problematic features.

If that doesn’t work, you might want to try disabling your antivirus. If the issue still persists, you might have to uninstall your antivirus and switch to a different antivirus solution.

For the Norton users, we’ve got a dedicated guide on how to completely remove it from your PC. There’s a similar guide for McAffe users, as well.

If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check out this amazing list with the best uninstaller software you can use right now.

There are many great antivirus applications on the market, and if you’re looking for a new antivirus, we recommend you to try Bitdefender, BullGuard or Panda Antivirus.

All these applications offer great protection, so feel free to try any of them.


Looking to change your antivirus with a better one? Here’s a list with our top picks.


Solution 5 – Reset your IP configuration

If you’re getting the Not Connected message, the problem might be related to your IP configuration. However, you can easily fix this problem by resetting your IP configuration. This is rather simple and you can do it by following these steps:

  1. Start Command Prompt as administrator. To do that quickly, just press Windows Key + X and choose Command Prompt (Admin). If Command Prompt isn’t available, you can also choose PowerShell (Admin) from the list.
    Can't connect to Internet Windows 10
  2. When Command Prompt opens, enter the following commands:
    • netsh winsock reset
    • netsh int ip reset
    • ipconfig /release
    • ipconfig /renew

After running these commands, restart your PC and check if the issue still persists.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this guide.


If Wi-Fi doesn’t have a valid IP configuration, don’t worry. We’ve written extensively about that right here.


Solution 6 – Remove your wireless network and reconnect to it

Sometimes glitches with your wireless network can cause this error to appear. However, you should be able to fix the problem simply by removing the wireless network and reconnecting to it. To do that, just follow these simple steps:

  1. Press Windows Key + S, enter control panel and choose Control Panel from the list of results.
    Wireless network not connected red cross
  2. Now select Network and Sharing Center.
    Laptop connected to WiFi but no internet access Windows 10
  3. In Network and Sharing center select Manage Wireless Networks.
  4. Now remove all wireless connections by right clicking the wireless connection and choosing Remove network option.
  5. After doing that, restart your computer.
  6. Once your PC restarts, connect to your wireless network again and check if the issue still persists.

This is a simple solution, and several users reported that it works, so feel free to try it out.


You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.


Solution 7 – Change your power settings

If your wireless connection is showing Not Connected, the problem might be related to your power settings. However, you can fix that problem by doing the following:

  1. Press Windows Key + S and enter power settings. Select Power & sleep settings from the list of results.
    Wireless connected but no internet access
  2. Now select Additional power settings in the Related settings section.
    Can't connect to Internet Windows 10
  3. Locate your currently selected power plan and click on Change plan settings.
    Wireless network not connected red cross
  4. Now click on Change advanced power settings.
    Laptop connected to WiFi but no internet access Windows 10
  5. Select Wireless Adapter and change its settings from Increased performance to Increased power. Click Apply and OK to save changes.

After doing that, check if the problem still appears.


You can’t find your Power Plans? Get them back by following the easy steps in this article.


Solution 8 – Check your DNS settings

According to users, sometimes the Not Connected message can appear due to your DNS settings. Using a non-default DNS can cause this problem to appear, but you can fix it by doing the following:

  1. Click the network button in the bottom right corner. Now select your network from the list.
    Can't connect to Internet Windows 10
  2. Choose Change adapter options.
    Wireless connected but no internet access
  3. Right click your wireless connection and choose Properties from the menu.
    Wireless network not connected red cross
  4. When Properties window opens, select Internet Protocol Version 4 (TCP/IPv4) and click the Properties button.
    Laptop connected to WiFi but no internet access Windows 10
  5. Select Obtain DNS server address automatically and click on OK to save changes.
    My computer wont connect to the Internet but others will

After doing that, check if the problem still persists.

If you DNS server cannot be reached, follow the simple steps from this guide to fix the problem easily.


IPv4 proprietes are not working? Take a look at this dedicate article that will help you fix them in no time.


Solution 9 – Restart your router

Sometimes this error can occur due to certain problems with your router. To fix the problem, it’s advised to restart your router. This is rather simple and you can do it by following these steps:

  1. Press the Power button on your router to turn it off.
  2. Wait for 30 seconds and press the Power button again.
  3. Wait for your router to reboot. This process can take about a minute.

Once your router restarts, check if the problem still appears. This is a simple solution, and several users reported that it worked for them, so feel free to try it out.


Solution 10 – Change your network adapter settings

If you’re getting the Not Connected message, the problem might be related to your wireless adapter settings. To fix this problem, you need to do the following:

  1. Press Windows Key + X and choose Device Manager from the list.
    My computer wont connect to the Internet but others will
  2. Locate your network on the list of devices and double click it to open its properties.
  3. When the Properties window opens, navigate to the Advanced tab.
    My computer wont connect to the Internet but others will
  4. In the Property list select 801.11 bandwidth and change its value to Auto. Click Apply and OK to save changes.

And that is it, you now have ten methods that you can try and fix your Microsoft Store and Windows Update Center if your wireless network shows the “Not Connected” icon.

Also, if you need additional help regarding this subject you will need to write us below in the comments section of the page and we will get back to you.

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Editor’s Note: This post was originally published in April 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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